Manufacturing and Supply Chain Operations, Customer Relationships
Resume:
Lake Road 765-***-****
Milton, IN 47357 tracy41970@gmail.
com
Tracy Cain
SUMMARY
GETS THINGS DONE!
** ***** ** ******** *********** IN MANUFACTUING AND SUPPLY CHAIN OPERATIONS
-I bring a passion, drive and energy which has enabled me to influence, gain
cooperation, solve problems, and motivate others around me to transform the culture.
-I have a curiosity, ability to learn, and strong relationship building skills that have
helped me excel in every role that I have had the opportunity to perform.
-I am always looking for ways to improve myself so I can SOLVE PROBLEMS to help others!
Achievements:
Implemented and managed Value Stream Mapping, 5-Why, 8D and Kaizen activities which
improved FTQ, and reduced waste throughout the network. Recognized by COO and Sr
Management for process improvements.
Decreased Customer Non-Conformance issues 50% by collaborating with plant leaders and
quality engineers. Established root cause, increased QI checks at the line, and created
stronger QI auditing processes
Increased customer service level from 60% to 100%. Developed cross-functional team to
share demand and manufacturing issues. Developed tools to analyze trends, adjusting MM
settings, and attention to detail.
Decreased line specific DT by 50% using root cause analysis that resulted in $600k
annual savings
COMPUTER SKILLS:
SAP R3 AND SNP APO
AS400
PLEX
MICROSOFT SUITE
LOTUS NOTES
LYNC CONFFERENCING
VISIO
EXPERIENCE
August 2014 - November 2014 Stant Corp. Connersville,
IN
MANAGER DATA INTEGRITY
Achievements:
I was promoted to train resources, identify gaps, and increase accuracy of ERP data. I
was successful at improving data, & control of quality, inventory and costs
Managed implementation of new ERP system for global network. Developed new business
processes, trained resources, and improved reporting and tracking tools that
significantly increased inventory accuracy and schedule attainment, as well as,
decreased expedited shipping and lead time to customers
Implemented, managed and/or executed 5S, Value Stream Mapping, 5-Why, 8D, and Kaizen
activities which improved FTQ, reduced waste throughout the network, improved customer
satisfaction and fill-rates
Responsibilities:
Corporate SME and ERP expert (PLEX)
Learned manufacturing processes for 8 global plants. Audited and reformed business
processes to improve compliance, quality, performance
Utilized Kaizen and lean tools for ongoing continuous improvements
Trained new and other associates to remove knowledge gaps
Defined and shared "best practices" across network thru collaboration with plant leaders
and materials group
June 2013 - November 2014 Stant Corp.
Connersville, IN
MANAGER PRODUCTION CONTROL & MASTER SCHEDULING
Achievements:
Decreased Customer Non-Conformance issues 50% by collaborating with plant leaders and
quality engineers. Established root cause tools & implemented auditing processes and
inspections
Decreased out of stocks by 20% by assessing knowledge gaps and providing necessary
training
Improved schedule attainment 30% thru improved collaboration, implementing new
tools/processes, training personnel and collaborating with customers, and vendors
Responsibilities:
PROBLEM SOLVING: Collaborated with plants and corporate resources to address and resolve
issues with production planning, consumer complaints, down time, materials, QI,
shipping, program management, and IT.
Lead all Material Managers, Production Planners & Customer Service Reps
CONTINUOUS IMPROVEMENT: Drove or performed CI activities to improve ERP data, planning,
inventory control, shipping practices, customer relationships, order fulfillment, and
business processes.
Lead multi department collaboration and cross-functional teams (Materials, IT,
Purchasing, Plant leadership & Associates, Program Management, Quality, Engineering,
Shipping, Receiving, Customer Service, Finance)
Tracked build attainment, inventory, fill-rates and customer non-conformances.
Performance management, Coaching and feedback
Support OEE, KPIs, launches for new suppliers, products or CE
August 2011- June 2013 Hills Pet Nutrition
Richmond, IN
GLOBAL MASTER PLANNER
Achievements:
Production planning and Replenishment SME, trainer, and mentor
Wrote SOPs and defined best practices creating a successful project execution team.
Successfully completed project objectives, completed on time, within budgets, with
minimal obsolescence 100% of the time
Increased customer service level to 100% (highest in network) thru collaboration with
multiple departments/facilities/customers
Responsibilities:
Interviewed and screened new hires. DDI certified. STAR methodology. Creation of job
specific interview questionnaires.
S & O P and KPI execution
Production planning/prioritization, PTO down day allocation, supported OEE, and
controlled inventory (SAP R3 & APO)
Continuous Improvement of production planning, inventory control, plant and customer
collaboration, down time prevention, capital project execution
Lead cross-functional teams for CI projects or problem solving (Demand Planning,
Commercialization, plant leadership and associates, Engineering, Corporate & 3PL
leadership, Finance, Strategic Accounts, Procurement, Replenishment team) which improved
inventory management, fill rates, launches, and decreased overhead costs for
warehousing, inventory, transportation, etc...
Analyze data to predict trends & compare actual order volume against forecasted volume
to adjust plans and follow-up with necessary groups
Collaborate with Demand Planning to correct ERP issues and/or settings
Collaborate with customers to discuss actual to forecast ordering discrepancies,
upcoming promotions, order issues, special needs
Set material master settings in SAP R3 and SNP APO
Analytical problem solving regarding S & OP, planning, inventory, customer orders,
projects, processes
Managing, Coaching and feedback, Conflict resolution
Executed activities for NEW PRODUCTS, PROMOTIONS and managed projects
September 2005- August 2011 Hills Pet Nutrition
Richmond, IN
GLOBAL REPLENISHMENT SPECIALIST
Achievements:
Maintained 100% fill rate thru attention to detail, inventory management, production
prioritization, and multi-department collaboration
Resolved international order lead time issues thru root cause analysis, cross-functional
activities and creating new processes. Decreased lead time by 50%.
Revamped business processes & shipping strategy which deceased lead time to customer and
increased capacity of on-site warehouse
Responsibilities:
Interviewed and screened new hires. DDI certified. STAR methodology. Creation of job
specific interview questionnaires.
Continuous Improvement for inventory control, business processes, customer order
management and customer satisfaction
Analyze data to predict trends, set safety stocks, correct lead times, and compare
actual order volume against forecasted volume to adjust plans and follow-up with
necessary groups
Lead cross-functional teams (Demand Planning, Commercialization, plant, corporate & 3PL
leadership, Strategic Accounts, Replenishment team) which improved inventory management,
fill rates, launches, and decreased overhead costs for warehousing, inventory,
transportation, etc...
Analytical problem solving for inventory, customer orders, launch/promo or shipping
issues
Collaborate with Demand Planning to correct ERP issues and/or settings
Collaborate with customers to discuss actual to forecast ordering discrepancies,
upcoming promotions, order issues, special needs
Directing warehouse/shipping personnel
Managing, Coaching and Feedback
Project management
March 1995- September 2005 Hills Pet Nutrition
Richmond, IN
SELF-MANAGING HIGH PERFORMANCE OPERATING TECHNICIAN
Achievements:
Improved productivity of batching and extruding areas. Removed knowledge gaps by
creating skill assessments, auditing performance, directing and tracking training
completion.
Wrote QUALITY & PM SOPs which resulted in reduced down time, HOLDS, scrap, and customer
complaints
Implemented visual factory and 5S practices reducing waste (manpower, non-value added
tasks, performance improvement)
Responsibilities:
Down time prevention/trouble shooting/Preventative Maintenance
Batching and extruding SME and mentor. Create work instructions, SOPs, & improve
processes
Peer performance management and reviews
Quality inspections, checks and adjustments
Quality Representative. Wrote/revised SOPs. Attended/performed quality reviews.
Performed quality checks. Identified issues. Contained off quality products or materials
Train the Trainer (Root Cause Analysis)
Tracked and planned peer training needs and adherence
Managed/directed commissioning runs
Project management (Equipment and systems implementation and STARTUPs)
Analytical problem solving for batching, extruding operations, and equipment issues
Assigned daily tasks, prioritized and distributed workload to area team members.
Perform safety observations
Uphold GMP adherence
Interviewed and screened new hires. DDI certified. STAR methodology. Creation of job
specific interview questionnaires.
EDUCATION
2010 Indiana Wesleyan University
Marion, IN
Bachelors of Science Business Management
Studies focused on leadership, business management, international business, business
law, marketing and ethics
REFERENCES
Ed Oblon
VP Global Supply Chain & Manufacturing- Colgate Palmolive: Hills Corporate
Headquarters', Topeka, KS
Darron Arch
International Supply Chain Manager- Colgate Palmolive: Hills Corporate Headquarters',
Topeka, KS
Paul Corby
Executive Director of Materials - Stant Corporation, Troy, MI
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