Customer Service High School
Resume:
GENITA M. DEJEAN
***** **** ***** **. ********, TX 77469 H: 832-***-**** C: 832-***-**** *******@*****.***
PROFFESSIONAL SUMMARY
Worked with the military as a government contractor in Kuwait and Afghanistan for 8 yrs. Real world working experiences in
dangerous conditions as a civilian. Has over 10 years of customer service, 8 years of security, 5 years of warehouse, and 3
years of collections.
SKILLS
•
• • Familiar with Microsoft Office (Word, Excel, and Power
Fast learner
Point).
• Effective oral and written communications skills.
• Highly organized, reliable, dependable, and very
• Ability to work well under pressure as well as in both
detailed oriented.
team-oriented and self-directed environments.
• Ability to work independently, prioritize workloads, •
meet deadlines, and exercise discretion and good judgment.
•
• Excellent interpersonal communication skills dealing
with a variety of nationalities and cultures.
WORK HISTORY
Security Specialist, 10/ 2009 to 07/2014
Dyncorp International - Camp Leatherneck, Afghanistan
• Completed daily reports.
• Coordinated with the Contracting Officer Representative (COR) on a daily basis to ensure badging procedures are
accurate, complete, and efficient.
• Conducted fingerprinting, iris scans, photographical facial images and collected other personal data.
• Trained new personnel arriving in theater on the Biometric Automated Toolset (BATS) procedures.
• Produced identification cards for Host Country Nationals (HCN’s), Third Country National(TCN), Department of Defense
(DOD) Civilians, and Expatriate (Expat) employees.
• Developed and maintains positive working relationships with US and North Atlantic Treaty Organization (NATO)
Military, Foreign National (FN) Population, Host Country Nationals (HCN), Military, and Military Police (MP).
• Processed badging applications for over 1500 civilians monthly aboard Camp Leatherneck making sure all
applications are accurate, concise and complete.
• Ensured all civilians arriving at the badging office are in compliance with applicable base policies and procedures.
• Provided guidance to staff regarding procedures, issues, work priorities, and projects.
Supervisor/Installation Access Specialist, 10/2006 to 10/2009
Support Associates – Camp Arifjan, Kuwait
• Effectively managed and supervised the daily operations and training of armed security force consisting of over 70
officers.
• Performed physical security responsibilities to include assigning personnel, conducting security briefings, visiting
assigned posts to oversee guard force, assessing threats, investigating and writing “Lost, Theft, Damaged, Destroyed” (LTDD)
reports, and conducting training.
• Processed access Identification applications.
• Interviewed, screened, and badged Other Country Nationals (OCN) and Host Country (HN) workers, guests and others
requiring installation access.
• Conducted escorted access, vehicle registrations, and documentation verification (passports and civil ID’s) in accordance
with US Army regulations
• Input accurate and sensitive information into Department of Defense (DOD) and corporate computer systems from hand-
written applications or through the use of interpreters into a customized computer program - DBIDS (Defense Biometric
Identification Systems).
Force Protection Officer, 10/2005 to 10/2006
Akal Security – Fort Hood, TX
• Conducted administrative duties during the absence of the normal administrative clerk.
• Circulated among visitors, patrons, and employees to preserve order and protect property.
• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and
maintain security of premises.
EDUCATION
Associates of Applied Science: Diagnostic Sonography Echocardiography, present
Alvin Community College – Alvin, TX
Associates of Applied Science: Computer Technology, 2000
Phillips Community College – Stuttgart, AR
High School Diploma: 1998
Stuttgart High School – Stuttgart, AR
AFFLILATIONS
Member of HonorSociety.org
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