Manufacturing Production Technician, Customer Service Data Entry
Resume:
Ginger Kelley
*********@*****.***
Highlights
. Automotive Production & Manufacture Experience
. Concentration in Process Flow & Quality
. Conflict/Dispute Resolution of Customer based
. Mortgage Processing
. Foreclosure FNMA Claim Processing
. Process Fannie Mae Foreclosure Document Claims
Training of New Hires
. International Inventory Control & Shipping
. Broadcast Production Assistant
. Howmet Casting
. Benefits Coordination & Database Maintenance
. Administration/Processing
. Mortgage Processor VA/Conventional/FHA/HUD/Title Loans/Interest Rate Lock/Appraisals/MHA/ Full
Documents
. Auditing, Uploading and Credential loans for National Officer
. Inbound & Outbound Top Collector/Data Entry
. Student of Windows Information Technology Program (IT)
. Student of Alternative Certification Teacher Program
Work Experience
Mortgage Processor
Accenture Credit & BPO Services
-
San Antonio, Texas & Charlotte, NC
March 2013 to Present
Nation Star & Mortgage Foreclosure Transaction Representative Analyst (FNMA Genesis) & MHA Bank
of America
. Process Refinance Freddie Mac/Fannie Mae Harp Pipeline Loans
. Process Fannie Mae Foreclosure Document Claims.
. Reviewed Uniform Residential 1003 Applications Packages
. Review loan file to verify per guidelines
. MHA Refinances & Full Documents
. Make intro calls to verify loan details request additional documents if necessary
. Review all Additional Documents (Assets, Income, SSI, Awards Letters) retrieved per requested,
analyzes for accuracy & errors
. Manage pipeline of loans within required performance standards within closing & rate locks expiration
timeframe
. Guarantee on time pre-closing completion
. Obtain & review customer documents & clear conditions with authority level
. Setting customer expectation for document delivery date
. Order necessary documents & follow up with vendors/third parties to obtain in timely manner
. Submit loans to underwriting for conditional review & full approval upon receipt of apprai sals, once all
DU conditions have been met & validated
. Always Provide the highest level of customer service
. Database Maintenance & Administration/Processing/Data Entry
. Reviewed Details of Transaction/Calculations of Closing Costs/Good Faith Estimate (GFE)
. Reviewed HUD Settlement Charges
. Status of Escalations Calls from Members/Appraisals/Counter Offers/Funding Status/Interest Rate Locks
. Order Titles (research for Liens)
. Snap Shots credit Reports
. AS 400 operating Call Tracking/Lead QUAL 360/Unifi/Portal
. 1st Time Pass Scrubs (Freddie Mac/Fannie Mae Project)
. Database Maintenance & Administration Processing/Data Entry
. TRAX/ EQUATOR/CITRIX/ SERFS/DARTS/DOCUMENTUM/TEXTER
. AS 400 System operating Quantum/Citrix/BLITZ/TMO/LSAMS/Lotus Notes
. IPORTAL/AS400/ STATUS MART/LOTUS NOTES/EXCEL/FLAGSCAPE
Mortgage Fulfillment Consultant
Millennium Group-USAA
-
San Antonio, TX
September 2010 to January 2013
Mortgage Processing Military Refinance/Purchase/Cash out/VA IRRLS/Conventional Pipeline Loans
. Reviewed Uniform Residential 1003 Applications Packages
. Inbound/Outbound Contact Members
. AS 400 operating Call Tracking/Lead QUAL 360/Unifi/Portal
. Review loan file to verify per guidelines
. Make intro calls to verify loan details request additional documents if necessary
. Review all Additional Documents (Assets, Income, SSI, Awards Letters) retrieve per requested,
analyzes for accuracy & errors
. Manage pipeline of loans within required performance standards within closing & rate locks expiration
timeframe
. Guarantee on time pre-closing completion
. Obtain & review customer documents & clear conditions with authority level
. Setting customer expectation for document delivery date
. Order necessary documents & follow up with vendors/third parties to obtain in timely manner
. Submit loans to underwriting for conditional review & full approval upon receipt of appraisals, once all
DU conditions hav e been met & validated
. Always Provide the highest level of customer service.
. Database Maintenance & Administration/Processing/Data Entry
. Reviewed Details of Transaction/Calculations of Closing Costs/Good Faith Estimate (GFE)
. Reviewed HUD Settlement Charges
. Status of Escalations Calls from Members/Appraisals/Counter Offers/Funding Status/Interest Rate Locks
. Order Titles (research for Liens)
. Snap Shots credit Reports
Mortgage Fulfillment Financial Consultant
Randstad Staffing Agency/ Wachovia
-
San Antonio, TX
November 2009 to September 2010
Reducing delinquency & losses for multi-product portfolio accounts
. Resolving methods for External & Internal Members (Short-term & Long-term
Financial Problems)
. Financial Top Team Collector
. Receiving & calling members concerning account status
. Receiving HUD/Foreclosures/Short Sales Listing Agreements
. LIV (Loan Image Viewer)
. LPS (Management Application)
. SCRA (Service Members Civil Relief Act) Defense Man Power Data Center
Eligibility Search
. CIP- AS400/Data Entry
. Inbound/Outbound Top Collectors
. Setting Payments, using APS Payment System
. Utilizing ER System (Early Resolution System) Modifications to determine if
Customer is eligible for financial assistance.
. Making sure state requirements are met
. Tasks Projects
Production Technician & Manufacturing Associate
Toyota Logistics Services, Inc
-
Port Newark, NJ
April 2000 to September 2009
Port Newark, New Jersey & San Antonio, TX
. Perform required inspections for various models on the conveyor line
. Adhere to Quality Standards set by Internal Quality Department
. Installed Automotive Apparatus: Satellite & Sirius Radios, DVD's etc..
. Navigation Systems, exterior & interior lights, Remote starters & Security Alarms
. Troubleshoot manufacturing computer devices process to improve & correct quality
Issues /capabilities
. Perform all work with calibrated computer tracker & different machine equipment in a safe manner by
adhere to all safety procedures & guidelines
. Stage Vehicle to final Point of Rest
. AS400 Teklogic Computer
Price Waterhouse Cooper
Price Waterhouse Cooper
-
Little Falls, NJ
June 1999 to April 2000
Mortgage Fulfillment Consultant
. Process health, welfare & mortgage packages
. Resolving problems with clients, documentation & imaging
. Database Maintenance/Data Entry/Faxing/Imaging/Office Administration
Consultant Liaison
Prudential Insurance Company
-
South Plainfield, NJ
July 1998 to April 1999
Provide accurate account information in response to customer inquiries
. Assisted in dispute Resolution Process
. Assisted in independent projects aimed at developing future customer liaisons,
Included trained new consultants
Office Technician
First Chicago NDB Mortgage Corporation
-
Edison, NJ
August 1996 to May 1998
Provided extensive consultant support, maintaining spreadsheets & developing
PowerPoint presentations
. Inventory & prepared shipping
. Clerical Duties
. Incoming Calls regarding Foreclosure/Short sales/Listing Agreement
. Modification/Litigation Process
. Equity Line of Credit (ELOC)
Quality Control Review Agent
Federal Express Corporation
-
Newark, NJ
April 1993 to August 1997
Handled International Shipping procedures for destination accuracy
. Expanded Sales to mass market accounts through team efforts of high volumes
. Customer Service/Data Entry/Imaging/Troubleshooting/Faxing/Sorting
Documentation/Bar Coding/Researching
Education
Bachelor of Arts in Communication
Kean University (Kean College)
Sociology, Psychology
The College of New Jersey (Trenton State College) -
Trenton, NJ
Certificate in Safety
Tillman T echnology Institute
Additional Information
Skills:
. Knowledge of Automotive Production & Manufacturing
. Microsoft Word/Excel/PowerPoint/Windows
. AS400
. Lotus Notes
. Troubleshooting
. Portable Technology Computer
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