IT Professional

Enett Daniel

**** ********* **., **** *****, TX 76112 817-***-**** (M)

817-***-**** (H) ************@*****.***

Persuasive communicator experienced in win-win negotiations for resource

allocation with a strong track record of exceptional business and customer

satisfaction while maintaining a sound history of building good

relationships with strong Customer focus. Proactive leader, implements best

practices when needed, understands team dynamics and builds relationships

with internal as well as external teams. I have directed development teams

executing enhancement of new and improved operating systems with effective

turnover and support. Lastly, coordinates, tracks, monitors and directs

project activities and team members throughout the project lifecycle from

Start-to-Finish.

Proven performance in (years' experience):

Project/Strategic Planning (9) Project Management

(5) Operation Control (10)

Issue Reporting / Management (15) Process Definition

(10) System Dev Life Cycle (14)

Agile Methodology (3) Business Analysis (17)

Team Building (10)

Scrum Master (3) Joint Application Development

(15)

EDUCATION

Northwood University, Cedar Hill, TX

Bachelor of Business Administration - Management May 1998

Associated of Science - Computer Science May 1986

TECHNICAL SKILLS

Operating Systems: DOS, Windows, NT, 2000

Applications: Microsoft Project, Microsoft Office:

Power Point, Rally, Visio, Excel and Word

Proprietary and company developed applications

utilizing client server, LAN/PC based, mid-range and

mainframe languages/database tools. (SABRE, HEAT,

TRIP, TOPS, Clear Case, Clear Quest, TFS, SharePoint)

Methodologies: SDLC, JAD, Agile SCRUM Master, PMI (Member for over

ten years)

EXPERIENCE

AT&T (Contract/KForce), Dallas, TX Product Analyst

May 2014 - Present

. Collaborate with customers in gathering requirements for system

migration needs in an Agile environment

. Work to improve systems by studying current practices;

documenting modifications

. Create epics/user stories/acceptance criteria, and knowledge of

the Rally tool

. Work with Subject Matter Experts and project team to identify,

define, collate, document and communicate the data migration

requirements

. Design/maintain cross functional backend system and billing

feature matrix capturing system dependencies and data

expectations

. Participates in iteration/release planning, backlog grooming and

Agile Stand Up project status sessions

NCR (National Cash Register), Fort Worth, TX Product Manager

August 2012 - May 2014

. Product Manager / first line of contact for major NCR Aloha Loyalty

account (Chick-fil-A) ensuring timely delivery of major system

enhancement request, requirement gathering and design with on-time

product delivery

. Creates Functional Specification Documentation (FSD) to support

customer system featured enhancement request

. Escalates all major support incidents/system bugs identified by

the customer appropriately and in a timely manner

. Scrum Master for the daily IT Development (.net,

Java)/QA/Product Analyst teams reporting via Agile methodology

standards

. Coordinates, facilitates and gate-keep the Customer Service

Management (CSM) team member meetings requesting Work Item

planning and updates

. Establish and execute strategic priorities, goals and

roadmap

. Maintain all Triage items assigned to the Aloha Loyalty

development team for adequate planning and resourcing

. Responsible for all major account billing reporting, resource

time tracking and product scheduling for all Aloha Loyalty

initiatives

Pier 1, Ft. Worth, TX Sr. IT Business Analyst

September 2011 - August 2012

. Allocation Information Management system (AIM) functional SME:

research, derive requirements for user stories, identifies system

dependencies between Pier 1Allocation product management systems

. Assist Product Owner with the backlog: prioritization stories,

planning, identify tasks and communicate to developers

. Testing, build test cases, test planning & coordination

. Facilitate sprint grooming sessions, act as Scrum Master, facilitate

daily Scrum status update sessions

. Conduct analysis, research, design sessions with team when additional

requirements are needed before it can be sized and planned, identify

child stories with development team (C+)

Cash America, Ft. Worth, TX Sr. IT Business Analyst

June 08 - September 2011

. Supporting requirement gathering efforts for new Cashlinx POS

implementation and development (.net) efforts

. Prepared accurate use case design, supporting artifact documentation

to support wireframe design

. Creates system report specification documentation and business rule

formatting for BI system and shop reports

. Coordinates and facilitates JAD sessions, Use Case Peer Reviews,

Business and Technical Reviews and Handoff sessions

. Documents processes of improvement recommendations on system

functionality and training

. Change Request formatting and management

Handango.com, (Contract/TechniSource) Ft. Worth, TX Sr. IT

Business Analyst June 07-November 07

. Online checkout transaction process experience; fraud validation and

sales tax calculation

. Documentation of detailed technical and functional business areas

. Worked closely with PM to ensuring consistent development of project

components

. Process flow and documentation development

. Obtain, analyzed information into multiple sources

. Ecommerce experience, InHand On Device project compliance support

First Command Financial Planning, (Contract/TekSystems) Ft. Worth, TX Sr.

IT Business Analyst August 2005 - June 07

. Sr Analyst for process and system automation project activities

. Development of multiple project deliverables, involved with external

vendor selection strategy meetings and RFP development

. Gathered and developed requirements for integration of new insurance

products to current applications

. Developed Current State and workflow documentation of Financial

Services (Commissions and Production Records) using User Scenarios'

formats for the current application

. Gathered and developed requirements for readiness assessment for

implementation of third party Commission processing software.

Analyzed and documented business requirements to be translated into

solutions for development. Aided in the facilitation of JAD sessions

with stakeholders to create functional specifications

Guaranty Federal Bank, Dallas, TX Sr Systems Analyst - Distributed

Systems January 2001 - Oct 2003

. Facilitated JAD sessions with stakeholders, development and upper

management level team members in modifying procedures or solve

problems considering computer equipment capacity and limitations

. Reviewed system enhancement request, assigned resources and documented

changes needed for on-time and within budget implementation

. Responsible for effective execution of process improvement techniques

modifying issue reporting /resolution by 65%

. Delegated assignments and coordinated team schedules consisting of 14

developers and 8 analyst, maintaining change management processes

while organizing UAT and on-time implementation scheduling

. Accountable for meeting project deadlines, tracking project issues and

reporting resolution

. Liaison between business unit and development / project teams

. Created weekly status report on project and key performance indicators

Greyhound Lines, Inc., Dallas, TX Sr Business Analyst -

Operations Control July 1998- December 2000

. Managed projects of system design to support POS and reservation

related systems, application and other initiatives

. Managed system application development / enhancement efforts in

response to customer requirements and functional design documentation

improving Helpdesk screen navigation error reporting by 85%

. Provided research and analysis to support application development,

selection of software solution and support of business

. initiatives

. Liaison of internal design and support teams as well as outsourced

development consulting teams

. Facilitated weekly status update meetings with IT and customer groups

American Airlines, Ft. Worth, TX

October 1995 - June 1998

Project Manager - Design Engineering

. Provided PM directives in the design, configuration, and

implementation of hardware/software solutions for internal and

external customer groups within budget and on time

. Managed multiple projects of complex design introducing the travel

industry to Ticketless Travel using cross functional teams and budget

exceeding $250 K in services and material

. Managed resource deployment scheduling and material distribution for

Enhanced Gate Reader installation

. Developed engineering design and implementation specifications,

engineering systems performance reports, engineering bulletins,

technical reports and other documentation

Project Coordinator - AA PMO

May 1993 -September 1995

. Facilitated tracking analysis for major project initiatives within the

SABRE Group

. Analyzed tracking procedures for maintaining each of the project plans

enrolled in the SABRE Groups Program Office

. Performed programming and extraction of data required performing

problem area analysis for projects

. Maintained customer administrative inquiries, product testing and

implementation, and recording of sponsorships

Accounts Reconciliatory -AA Cash Accounting

January 1991-May 1993

. Performed Domestic and International bank reconciliation's including

investigation of project cash flow and identifying the breakdown of

cash controls

. Identified system and procedural issues throughout the AMR system

. Communicated project cost control issues to other management team

members, functional areas, and field offices

. Modified project resource deployment scheduling and analyzed cost

control updates during weekly status report meetings

. Prepared monthly variance explanation for balance sheet review with

appropriate team members

SELECTED ACCOMPLISHMENTS

PROCESS IMPROVEMENT: (NCR) Lead implementation of an Agile methodology for

Development and Product Analyst teams to assure on-time and complete

product delivery. Acts as Scrum Master for daily Stand Up

Development/QA/PMA team. Implemented and facilitates the Customer Service

Management (CSM) bi-weekly Work Item update/request meeting for planning

and the prioritizing high-priority system enhancement request. Timeline:

2 months

EFFECTIVE: (Guarantee Bank) Introduced electronic repository for issues

logging and resolution documentations within IT leading to substantial

increase in reporting/ resolutions shared information. Designed and

maintained electronic tracking software for issues logging and resolution

updating and reporting. Electronically shared database used by upper

management to report updates on an as needed basis. Timeline: 2 months

CHANGE INITIATOR: (Greyhound Lines) Chartered in the development and

implementation of a structured Project Office associated with operational

methodology practices within the IT development and support environments.

Lead in the structural design and documentation of roles and

responsibilities to be performed with the PMO. Project assuagements,

tracking and status reporting processes improved immensely. Timeline: 5

months

TEAM BUILDER: (Greyhound Lines) Lead developer of a Project Design Review

Team of Senior Managers to capture and gather project issues for

resolution. Implemented team of Managers with Executive Level sponsorship

to review post-project activity for projects completed within the

Operations Control division. Project tracking and issues documentation /

resolution reporting processes were subsequently improved due to implement

as well. Timeline: 2 months

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