Customer Service Supply Chain

CRISTOBAL CHENO, M.IA., E.E.

***** ********* **, ******** ***** FL, 34202

941-***-**** . **************@*******.***

A driven supply chain professional, with 15 years of experience in

production and supply chain management. A forward-thinking problem-solver,

with a proven aptitude for identifying opportunities for improvement and

implementing new programs and processes for multicultural and cross-

functional teams. A dedicated performer, who takes initiative and assumes

responsibility for multiple duties to ensure the achievement of long-term

company goals.

CORE SUPPLY CHAIN SKILL SETS

. ERP System Implementation . Production/Capacity Planning

. Strategic Sourcing Techniques . Distribution Requirements

Planning

. S&OP/SIOP . Manufacturing Resource

Planning

. ISO and SOX Procedures . Six Sigma/Lean Processes

. Dashboards and KPI Metrics . Facility Shutdown/Relocation

PROFESSIONAL EXPERIENCE

STYLELINE, Sarasota Florida - Manufacturer and distributor of commercial

refrigerator doors.

Project Manager April 2014 -

Present

Coordination of all activities across all departments for the creation of

a new manufacturing facility in Monterrey Mexico, to include: creation of

manufacturing master plan, select building; select and procure tools and

equipment for new operation, recruit, train and develop staff and direct

employees.

Product Development Engineer April 2013 -

April 2014

Research and development, design and introduction of new products;

Improvement of existing production equipment, tools and processes.

DENTSPLY INTERNATIONAL, Sarasota, Florida - World's largest manufacturer

and distributor of consumable dental products with $2 billion in annual

revenue

Materials and Production Manager, Raintree Essix - Glenroe Division Feb 07

- Oct 12

Managed 46 persons Department (including 11 direct reports). Accountable

for customer service performance, demand forecasting, production planning

and finished goods inventory management for the entire division product

line (13,000 SKUs). Forecasted sales by SKU based on a rolling 24 month

basis. Coordinated inventory replenishment activities among customer

satisfaction, sales input, purchasing, and operations.

Implementation of Dynamics AX 4.0.

. Upgrade existing 4.0 DAX installation to DAX Version 2009.

. Business Process Mapping to include all supply chain operations.

. Created scripts for each AX function for the supply chain areas, like

receiving, purchasing, inventory journals, drop shipments, etc; and

trained employees in the new processes.

. Created the following metrics from reporting "Cubes":

o On time delivery, Bookings per month/per customer, Report of

reasons for not meeting requested ship date to drive

accountability within the involved departments: Customer Service-

Shipping - Purchasing.

. Created reports from data extracted from "Atlas" to measure supplier

on time delivery.

S&OP key contributions and achievements

. Customer service improved and sustained by 25%.

. Past due reduced by 97%.

. Designed and Implemented process to calculate work load in days by

department.

o This tool is used for the day to day decision making to balance

and relocate the resources of the company; it is also used to

forecast human resources for the next 12 month for budget and

planning purposes.

. Improved the ease of the operation and reduced over time and down time

by giving visibility to the business of key performance indicators

like "Open Order Book Value", "Past Due Value" and "On Time Delivery".

. Calculated new inventory levels with re-order points and economical

order quantities for purchased items and minimum lot quantities for

produced items, created databases for MRP calculation based on the new

ROP and order up to levels for all raw material, subcomponents and

finished goods required to keep in stock, created kanbans at the point

of use to eliminate stock outs, increased the inventory turns.

o Reduced manufacturing lead time from 8 weeks to 3 weeks.

o Eliminated the Inventory of excess and obsolete.

o Reduced Inventory value while maintaining customer service

performance.

. Created Monthly Master Schedule.

. Created key performance indicators to measure Performance to Schedule.

. Projected Monthly and Annual Sales Forecast.

Production contributions and achievements

. Established weekly interdepartmental kaizen meetings with the

participation of Production, Maintenance, EHS, Materials and

Engineering to identify and improve specific areas of the process.

. Created production score/accountability boards for each employee of

the process.

. Define standards of work for each operation, established OEE as the

primary metric for production and created the tools and methods to

measure it.

. Key driver for the successful transference of a new plant from England

to the Mexicali location.

. Design and implementation of production cells, ability to identify and

balance production capacity with a short period of time to satisfy

customers demand.

. Defined, established and achieved key performance indicators as

Utilization of Process Capacity (according to takt time), OEE

(utilization, efficiency, and quality), WIP levels, Inventory turnover

and level of service.

. Implemented purchasing approval process and project for the preventive

control of expenses.

. Project leader for outsourcing raw material from overseas with savings

of over 50% in raw material cost.

Awarded with the 2010 Profit Performance Award "Leading Excellence"

Ingersoll-Rand (Schlage), Tecate, B.C. M xico,

May 06 - Feb 07

Brass Stamping and Finishing Process, General Supervisor.

In charge of brass stamping, polishing, burnishing, plating and powder

coating processes. Responsible for establishing parameter charts,

procedures and work instructions, implementation and sustainment of TPM,

5S'S and SMED projects, improvement of OEE.

ALDILA, Tijuana, B.C. M xico,

Aug 05- May 06 Engineering Department Supervisor

Responsible for Lean Manufacturing deployment and sustainment, including

establishing metrics and goals for all departments, continuous improvement

by keeping Flow charts, VSM, PFMEA, Spaghetti charts, and control plans

live. 5S's implementation. Sponsor of project teams dedicated to reduction

of Scrap and defects. In charge of documentation, solution of process

problems and continuous improvement.

Black & Decker HHI, Mexicali, B.C. M xico,

Apr 02- Jul 05 Polishing and Powder Coating Process Engineer (Jul 2004 -

Jul 2005)

Responsible for Scrap reduction, OEE improvement, improvement of flow and

handling of materials and safety condition. Created procedures and work

instructions for the process. Created kanbans. Established Economical Lot

Quantity. Savings of $53k annual in scrap reduction through implementation

of MRB meetings and Savings of $24k annual in SMED projects.

Purchasing Agent and MRO Warehouse Coordinator (Apr 2002- Jul 2004).

Transference of Machining process from Pacoima CA. including 4 CNC, 2 Screw

machines, 6 turning lathes and more than 1200 tooling and fixtures.

In charge of MRO Raw Material Purchases. Established Economical Order

Quantities. Classified items in A, B, C. Established cycle counts.

Established MRO and Tool Crib Warehouses. Designed Raw Material's Warehouse

lay out. In charge of machining tooling re-design and blue prints update.

Awarded with the winning culture prize for "Sense of Urgency".

Katolec, Mexicali, B.C. M xico,

Apr 99- Jan 02

Material's Control General Supervisor (Nov 2000 - Jan 2002)

Responsible for Material Procurement, Shipments and Production Planning.

Implemented ISO 9000:2000 procedures and work instructions in Warehouse

Department. Created internal inventory control system (MRP).

Production Sr. Supervisor (Apr 1999- Nov 2000)

Responsible for the production of five Hand Mount and touch up welding

lines, functional testing and New Product Implementation. In charge of five

production supervisors and 250 direct employees.

PROFESSIONAL CREDENTIALS AND EDUCATION

Professional Certifications and Affiliations

Lean Six Sigma by Ingersoll-Rand.

Focus by Franklin Covey.

Certified Purchasing Manager by ISM.

Six Sigma Green Belt by Black & Decker.

Lean Manufacturing by Black & Decker.

Supply Chain Management by APICS.

TPM Champion by Productivity.

Manufacturing Management Development Program by Black & Decker - Supply

Chain Management, 5S's, Human Resources, Financial Management,

Organizational Development, Managerial Negotiation, Managerial

Accounting, TQM, Poka Yoke, Kan Ban, Strategic Analysis.

Education

CETYS Universidad, Tijuana, B.C. Mex.

Master Degree in Industrial Engineering 2006.

Universidad Aut noma de Baja California. Mexicali, B.C, Mex.

Electronic Engineer 1998.

SYSTEM EXPERIENCE & TECHNICAL SKILLS

. Good communication and Analytical skills.

. Strong manufacturing/industrial background with the ability to understand

drawings, and apply statistical process control (SPC), gauge

repeatability / reproducibility and sampling techniques.

. Perform root cause analysis and lead corrective and preventive action

initiatives.

. Ensure ISO compliance in departments under my responsibility by creating

and maintaining processes and documentation

. Collect and analyze data to eliminate redundant or unnecessary processes

and improve existing processes (minimize rework and scrap).

. Ability to identify and interpret trends in data and convert it into

valuable information.

. Microsoft Dynamics AX - ERP System

. Computer Literacy: Word, Excel (Highly Proficient), Power Point, M.S.

Project, Access, AutoCAD, Minitab, Visio, Outlook, Pro Model, Atlas xl -

Analysis Tool.

. Bilingual - Spanish.

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