Customer Service Manager
Resume:
R anda McCa rty **** Driskell Bridge Road
*****.****@*****.*** Harleton, Texas 75651
EDUCAT ION
Paralegal Certificate – 2009 to 2014
K ilgore Junior College, Kilgore, Texas
Associate of Applied Science, Paralegal – 2009 to 2014
K ilgore Junior College, Kilgore, Texas
WORK ING KNOWLEDGE
• Microsoft Word
• Microsoft Power Point
• Microsoft Excel
• QuickBooks
• K ronos
PROFESSIONAL EXPER IENCE
BULL & BARRETT, LLP LONGV IEW, TEXAS NOV. 2014 –
C URRENT
Office Manager/Paralegal
• Managing and maintaining office, including t roubleshooting equipment, supply orders, and general
maintenance.
• Responsible for scheduling of meetings including meeting rooms, t ransportation, and equipment.
• Filing and managing over 30 case files.
• Processing incoming and outgoing mail.
• Processing incoming phone calls.
• Processing intake calls and walk-ins.
• Trial preparations.
• Drafting demand letters and legal documents for all cases.
• Updating clients about their case and requesting required information or documents.
• Processing of payroll, account receivable and account payable.
R anda McCa rty 1557 Driskell Bridge Road
*****.****@*****.*** Harleton, Texas 75651
SOREY LAW F I R M PLLC LONGV IEW, TEXAS DEC. 2013 – Nov.
2014
Assistant/ T raining Paralegal
• Responsible for scheduling of meetings including meeting rooms, t ransportation, and equipment.
• Filing and managing over 30 case files.
• Processing incoming and outgoing mail.
• Processing incoming phone calls.
• Processing intake calls and walk-ins.
• Trial preparations.
• Drafting letters and legal documents for all cases.
• Updating clients about their case and requesting required information or documents.
TR I N I TY RA IL LONGV IEW, TEXAS JULY 2011 – DEC.
2013
Payroll / Administrative Assistant
• Processed payroll for over 400 employees, including vacations, absentee excuses, call-ins and
payment of t raining.
• Responsible for the scheduling of meetings including meeting rooms, t ransportation, equipment
and meals.
• Reduced the monthly supply cost by 45% equaling $2,000.00 by making efficiency improvements,
such as the elimination of personal printers and installation of a corporate colored printer.
• Organization and planning of company picnics for more than 300 employees.
• Handling incoming and outgoing mail, including mail outs to over 400 employees.
• Overseeing of weekly Safety Committee and Staff Meetings.
• Handling emergency and problem solving situations with customers as well as employees.
AT&T WIRELESS LUBBOCK, TEXAS JUNE 2007 – NOV. 2008
Combined Bill Representative
• Explaining of cell phone accounts with 5 to 20 phone lines.
• Combining of cell phone, home, and computer accounts.
R anda McCa rty 1557 Driskell Bridge Road
*****.****@*****.*** Harleton, Texas 75651
• Troubleshooting multiple devices.
• Processing payments and orders of equipment.
• Containment of escalated calls and general customer service issues.
Contact this candidate