Customer Service Medical

Dear Hiring Manager,

I am expressing my interest in the position with your organization. My experience within the Healthcare

Industry; billing and collection to include maximizing 3.5 million in revenue monthly. Additional

experiences include Jr. Management, Customer Service and Quality Assurance. My accomplishment

ensured my employer that the productive goals would be met and exceeded.

I believe that I could make a significant and valuable contribution in your firm. I would appreciate the

opportunity to discuss how my education and experience. Thank you for your precious time and

consideration.

Sincerely,

Mary C Boudreaux

MARY C. BOUDREAUX

9707 Richmond Ave. Houston, TX 77074 • 832-***-**** •****************@*****.***

Summary of Qualifications

Diligent, detailed oriented professional with knowledgeable of all office functions, with a solid background in accounts

receivables, production targeting, and problem solving. A team player with leadership qualities. Experienced with customer

services skills with great professional etiquette, both written and grammar skills, excels at multi-tasking in a fast-paced

environment, analytical skills, and intrapersonal skills. Ability to work independently and display team work qualities among

peers and department personal.

Education

DeVry University Oct. 2012

BSBA / Healthcare Management

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Dean’s List 2010

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St. Elizabeth Real Estate School Sept. 2014

Trans World Academy Jan. 2000

Professional Experience

Sightline Oncology/Addison Inc. Houston, TX June 2014-Sept 2014

Full Cycle Biller/Collection

Insurance Follow-up with obtaining claims status

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Calling patient to collect payments, setting payment arrangements when necessary

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Responding to carrier EOB request for medical records and other documentation

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Baylor Medical/Deans Professional Houston, TX April 2014- June 2014

Full Cycle Biller/Collector

Various special projects, including self-pay and insurance follow-up

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Investigate claim rejections by follow up with claim correction

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Respond to payer correspondent; while executing EOB request

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Med-Bridge Inc. Irving, TX April 2012- July 2012

Senior Collector II /Contract employment

Investigates credit balances on accounts, makes adjustments, refunds, etc., when indicated and per department

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guidelines, completes proper refund request paperwork, obtaining appropriate approvals as needed.

Confirm contractual client obligations are met to ensure client satisfaction and own corrective action process when

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non-compliance occurs.

Sleep Management Service Inc. Irving, TX March 2010-Dec 2011

Team Lead /Collector II

Assisted with day-to-day planning, operation and problem-solving so that a team meets it required level of service or

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production.

Collections on payer and patient accounts, third party negotiation transactions, and appeals on denied claims.

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Superior Medical Management Inc. Dallas, TX Nov 2009-Feb 2010

Account Representative

Confirm contractual client obligations are met to ensure client satisfaction and own corrective action process when

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non-compliance occurs.

Working old AR accounts, Self-pay, & following up on denied claims with appeal process

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Apria Healthcare Inc. Houston, TX May 2007-Nov2009

Senior Collection Specialist

Billing & Collection of accounts

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Heavy appeals and reconsideration request via phone or written documentation

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Contact this candidate