Summary of Qualifications
My skills and abilities exceed the status quo as listed 9 years customer
service experience in a high volume, high diverse environment..
Proficient in Microsoft Office Suite; Internet search & digital design.
Empowered self-starter with a can do attitude. Preparation of Weekly
Budget. Quick learner. Reliable. Like to take responsibility. Work well
on my own with minimal supervision.
Work Experience
2014 -Present Friends of Children and Families
1. Documents child's behavior and emotional status on a daily basis, and
communicates findings in written form to Clinical Staff
2. Establishes a positive relationship with children in care, while
utilizing evidence based therapeutic interventions as directed by
Clinical Staff.
3. Provides assistance with homework and study time
4. Completes incident reports timely and accurately
5. Follows menus provided and ensures that meals are prepared following the
food program guidelines
6. Ensures the cleanliness of house, premises, and vehicle
7. Provides a safe environment for the children where no incidents of abuse
or neglect occur.
8. Follows on-call process and procedures, and is able to provide crisis
interventions as needed.
9. Participates in Clinical Staffing and in-service training as needed or
required
10. Maintains client confidentiality (HIPPA)
11. Provides coverage to the other group homes as needed.
2014-Present Behavior Support Services Inc.
Behavior Assistant
1. To provide home-based or school-based individual through specific
goals using behavioral principles and data keeping management.
2. To teach social/ living skills to client Skills Used Performs task
analysis at assigned sites for initial training and ongoing support,
including follow-up activities related to data collection
3. Provides ongoing communication linkage with behavioral services staff,
school and parents about student's program.
4. Responsible for completing all required documentation and reports.
5. Prepare instructional materials by cutting, pasting, designing,
typing, duplicating materials, setting up materials and equipment,
ordering supplies, etc.
6. Supervises students in the performance of specialized learning
functions such as cleaning, life skills, crafts, cooking, baking, etc.
7. Attends student status meetings and revises implementation strategies
as appropriate.
2013- 2014 Consumer Debt Counselors, Inc., Orlando Fl
Hardest Hit Fund Advisor
1. Process and advise clients files that applied to the Florida hardest
hit fund programs
2. Variety of Office skills: Faxing internet browsing, Filing Documents,
file uploading, and answering phones, etc.
2012- 2013 Communities in Schools, Lewisville Texas
Academic Enrichment Specialist II
1. Dropout Prevention
2. Data Entry
3. Strong organizational, communication, and interpersonal skills
4. Strong computer skills ability to integrate technology into activities
5. work in a fast paced, fast changing environment and be multi-tasked
oriented
6. leverage highly qualified center academic enrichment resources to
increase student performance
7. 21st CCLC cycle 5/7 grant and participate in implementation &
continuous program improvements
8. Exhibit a commitment towards the Communities In Schools of North Texas
and 21st CCLC mission
9. implements the school day Student Disciplinary Plan for all center
activities
2010-2011 YMCA Metropolitan of Dallas, Texas
After-School Counselor
1. Counselor and Activities leader for after- school programs for
children ages 3- 10.
2. Lead arts and craft activities.
3. Coordinated games and sports.
4. Provided counseling when needed.
5. Assist with homework
6. CPR Certified
7. TB Tested
2009- 2010 Sea World of Orlando, Florida
Food Service &Food Preparation Attendant
1. Work included (cutting vegetables, fruits, meats, etc.) keeping work
areas clean and sanitary at all times.
2. Following menu specifications and serving procedures for each product;
ensure correct portions of food or beverage are served.
3. Ensure that items are served at correct temperatures and in the proper
plate presentation.
4. Cash handling ( at indoor and outdoor venues).
2007 -2009 Panera Bread, Orlando, FL
Trainer
1. Associate trainer trained new employees on orientation and front line.
2. Customer service duties, Ordering accuracy, problem intervention
troubleshooting, and safety environmental issues.
3. Daily operations including following all food handlers preparations.
(HOBS)
4. Cash handling (morning and afternoon rush)
2001 - 2003 Central Florida YMCA, Orlando, FL
Camp Counselor
1. Counselor and Activities leader for summer and after- school programs
for children ages 5- 12.
2. Lead arts and craft activities.
3. Coordinated games and sports.
4. Provided counseling when needed.
Office Assistant
1. Member Registration and Cancellation.
2. Reception Duties including heavy inbound calling.
3. Determined applicant requirements by studying job description and job
qualifications.
Education
1. University of North Texas Denton, Texas Junior, Applied behavior
analysis major, Drug abuse and addictions minor 2013
2. Valencia Community College Orlando, Florida A.A., General Studies, May
2008
3. Dr. Phillips High School graduate, Orlando, Florida May 2005
References upon request