Administration, Credit and customer service

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CURRICULAM VITAE

COMMUNICATION ADDRESS

Gokulam House

DEEPA GOPAKUMAR

Vattekkunnam,

Edapally North.P.O

Ernakulam.

Ph: 0484- 2550649

Mob: 989-***-****

Email: ******.*********@*****.***

CAREER OBJECTIVE.

To produce outstanding results for my organization by

applying my professional skills and aptitude, thereby ensuring a steady

mutual growth. To work with utmost ability to bring fame to the

organization. To have a challenging and rewarding career, and to display

full commitment and sincerity in any assignment and to keep up with the

standards of the organization in which my skills will be exclusively

utilized

PROFESSIONAL STRENGTHS.

Possess sixteen years of professional experience in office administration.

Possess excellent organization and management skills

Goal oriented and ability to handle multiple tasks

Proven track record in customer service like managing front desk

operations, processing sales &collection coordination and communicating

reliable information to customers

Ability to resolve complex departmental problems

Experienced in training subordinates.

Proficient in basic operating systems like Microsoft Word, Excel,

PowerPoint, Outlook, and the Internet

Possess excellent written and verbal communication skills

Possess extensive administrative and customer service skills

Ability to maintain good relationship with customers

WORK EXPERIENCE.

. Presently working as the Administration Executive in CricHQ India Pvt

Ltd, Vyttila, Cochin, reporting to Chief Operation Officer India.

o Responsible for all the administrative and purchase related

activities of the Indian administration office of a New Zealand

based cricket Technology Company.

o Screening phone calls, enquiries and requests, and handling them

appropriately.

o Dealing with incoming email, faxes and post, often corresponding

on behalf of the organization.

o Organizing and maintaining diaries and making appointments

o Daily attendance and leave management.

o Daily expense and payment accounting.

o New Vendor Identification and taking quote from different

vendors for the new purchases of hardware supports including

laptops, I pads and promotional items for all the overseas

branches, (Printing Company T- shirt, stickers, flags and

banners).

o Negotiating with vendors for the best rates.

o Preparing Purchase Order and making arrangements for the

payment, doing follow up for timely delivery of the product.

o Contacting channels and newspapers for advertising proposals.

o Monthly bills checking, processing and making payments.

o Organizing visa processing for business travel, itineraries, and

accommodation for managers.

o Maintaining database of Employees, Vendors, Fuel Consumption,

and Petty cash Expenses etc.

o Monitoring fixed assets, Stationery, Cafeteria & Housekeeping

items stock maintaining and ordering supplies as necessary

o EB, Water Tax, AMC and other payments tracking.

o Coordinating the maintenance and repairing of office equipment's

like generator, air condition etc.

o Scheduling Interviews.

o Arranging Employee ID card & Employee Insurance.

o Coordinating for meetings, preparing the minutes of the meeting

and distributing the same among the team members.

o Maintaining the files, records and documents as required.

o Handling all bank related transactions like salary a/c openings,

Cheque submission, DD, Deposits, withdrawals etc.

o OT & Petrol conveyance checking, calculating and reimbursing.

o Controlling housekeeping and assigning works to the related

staffs. .

. Four months' work experience as HR & Administration officer in Su~Raj

Diamonds & Jewelry Ltd, CSEZ, Kakkanad, reporting to Senior Manager HR

& Admin

JOB PROFILE

1. Responsible for Admin related activities of a gold, silver

and diamond jewelry manufacturing & exporting company having

more than 350 workers.

2. Responsible for HR works of the company which includes,

regularization of attendance in the system, Overtime

Management, late coming and early going monitoring, pay roll

process, leave management etc.

3. Manpower management, conducting interviews and providing

adequate manpower for different departments.

4. Joining formalities includes documents verification and

collection.

5. Coordinating with Security & House Keeping staffs.

6. Making sure that all employee records are accurate and well

maintained.

7. Setting up and maintaining the employee's personnel files.

8. Updating both manual and electronic personnel records when an

employee's personal details change.

9. Finalizing paperwork for when a member of staff leaves

employment.

10. Involved in the disciplinary and grievance procedure.

. Nine years work experience as Sr. Credit Verification Officer/ Payment

Executive in IndusInd Marketing and Financial Services, a subsidiary

of IndusInd Bank consumer finance Division. 13/07/2003 to 31/05/2012,

reporting to Supervisor- Credit and Banking, Kerala.

` JOB PROFILE.

1. The job involves verification of customer files, assessing

the credit worthiness of customers.

2. Responsible for verifying the strict adherence of proper and

complete documentation in Connection with Vehicle Finance.

3. Responsible for supervising, control and coordination of on

line auction of the repossessed assets.

4. Responsible for supervising, control and coordination of dealer

& vendor payments, sales and collection of the state.

5. Coordinating with branches to provide stationery, phone

connections, employee expense, Salary, office rent etc.

6. Responsible for HR works of the state, which includes, pay roll

confirmation, conveyance and incentive confirmation,

recruitment and joining formalities, ESI registration and

exit formalities at the time of resignation.

7. Handling Employee Database of the department.

8. Leaves and Attendance Management.

9. Coordination of confirmations and performance appraisals and

preparation of various MIS reports.

10. Handling customers independently and building good customer

relationship.

11. Experienced in data conversion with good typing speed.

12. Responsible for updating data and transmission of the same

electronically to the corporate office on a daily basis.

13. Attending and answering of incoming calls of the organization.

14. Experienced in Secretarial works reporting to the Regional

Manager.

. 6 months work experience in Palette Communications, Cochin as a front

office/ administration executive.

JOB PROFILE

Job involves attending and answering of incoming calls of

the organization. All clerical and administrative works of the

firm including invoice preparation, disbursement of salary for

the workers and also coordination and interaction of clients for

getting payment on time.

. One year work experience in Micro point Computers, Koothattukulam as

student's counsellor-1/7/2001 to 31/8/2002.

JOB PROFILE

Job involves attending and answering of incoming calls of

the institute and interacting with students for giving necessary

information about the courses offered by the institution and

also for the collection of course fee in time.

. Two years work experience in Rubber Board Regional Office Muvattupuzha

as an Extension Agent.

JOB PROFILE

Job involves visiting rubber farmers and plantations on a

daily basis and giving necessary advices about the new changes

in the field of rubber cultivation on behalf of the Board. Also

making them aware about the benefits offered by the Board for

the scientific approach of rubber cultivation.

ACADEMIC QUALIFICATION.

Courses- Board / Year of passing % Of marks.

Passed University

MBA- HR Annamalai 2009-2011 63.5%

University

BSc. Botany 1995-1998 68%

M.G University.

Pre Degree. 1993-1995 58%

M.G University.

S.S.L.C 1993 81%

Kerala State

Board of

Examinations

COMPUTER AWARENESS.

PGDCA

TECHNICAL QUALIFICATION

Typewriting Lower (English)

PERSONAL DETAILS.

Name : Deepa Gopakumar

Fathers Name : K.S. VasuDevan Nair

Date of Birth : 30/5/1978.

Sex : Female

Marital Status : Married

Languages Known : English, Hindi, and Malayalam.

Religion : Hindu.

Nationality : Indian.

PRESENT ADDRESS. : Gokulam House,

Vattekkunnam,

Edapally North.P.O

Ernakulam.

Ph: 0484 -2550649

PERMENANT ADDRESS. : Same as above

DECLARATION.

I hereby declare

that the above information's are true and correct to the best of my

knowledge.

Place: Edappally

Name: DeepaGopakumar

Date: /2015

Contact this candidate