sales and marketing professional

Nino Christopher Ilagan

*** ****** **., ********, ** R3E 2L3

204-***-**** *.***********.******@*****.***

Professional Profile

. Experienced Sales, Marketing and Customer Service professional in the

field of Pharmaceutical, Office Automation telecommunication and Food

Manufacturing Industries

. Experienced in both business to business and retail sales operation

. Experienced in Canada's Hospitality Industry

. Experienced in developing sales plan and strategies to deliver target

sales goals

. Expertise in leading sales teams through coaching, training and

evaluating performance

. Experienced in sales analysis with budget preparation and costs

analysis

. Valid class 5F drivers license Manitoba

Related Work Experience

Shift Manager

February 2015 - Present

KFC-Tacobel Portage Ave.

Winnipeg MB

. Monitoring staff performance during a shift and addressing any

shortcomings.

. Directing employees through their daily routines.

. Writing up shift reports.

Produce Clerk April

2015 - present

Nofrill Notre dame Ave.

Winnipeg MB

. Maintain knowledge of products and operations of all produce

departments

. Assist in ordering, receiving, stocking and displaying of products.

. Address customer complaints or concerns in timely fashion.

. Work closely with Produce Manager to ensure the success of the

department

Branch Manager June 2013 -

September 2014

Red Corner Trading Ilagan

Isabela, Philippines

. Addressed client concerns and handling calls that require manager

involvement

. Directed all operational aspects including distribution operations,

customer service, human resources, administration and sales

. Managed budget and allocated funds appropriately to ensure store

profitability

Branch Supervisor

February 2012 - November 2013

Ace Hardware Philippines Inc.

Ilagan Isabela, Philippines

. Addressed customer and employee satisfaction issues promptly

. Assessed market conditions and identified current and prospective

sales opportunities

. Brought out the best of branch personnel by providing training,

coaching, development and motivation

Assistant Branch Manager

July 2008 - August 2010

Sun Cellular

Pasig City, Philippines

. Managed daily operations of branch such as inventory and cash

management as well as submitted reports requested by the head office

in the absence of Branch Manager

. Selected, trained, supervised and evaluated the branch staff to

enhance individual productivity and enable efficient team functioning

. Managed budget allotted for maintenance, utilities and personnel at

minimal costs

Nino Christopher Ilagan 204-583-

1722 *.***********.******@*****.***

Cashier/Customer Service Representative

September 2007 - April 2008

KFC

Alberta, Canada

Cashier/Customer Service Representative February2006-

September 2007

A&W

Alberta Canada

. Attended to clients' requests and inquiries, resolved customer

complaints and ensured pleasant experience

. Processed payments by cash, check, credit cards, vouchers, or

automatic debits, provide receipts and maintained the accuracy of each

transaction

Account Developer

September 2010- July 2011

Coca-Cola Bottlers Philippines, Inc.

Manila, Philippines

. Assisted marketing team in identifying business priorities and needs

to achieve sales goal, maintained documentations for customer account,

customer contract and new business opportunities

Account Executive

August 1999 - August 2004

Philcopy Corporation (Kyocera-mita)

Makati City, Philippines

. Developed and maintained close relations with local business community

in order to fulfill clients' needs more effectively, promoted service

through conventions, trade shows and public relation

Professional Medical Representative

August 2004 - October 2005

Abbott Laboratories Mandaluyong

City, Philippines

. Monitored competitor's activities and products to ensure high level of

service and current products were constantly revised and upgraded

Awards

Best in Customer Service Award "Catch the Star" campaign 2009

Suncellular Inc.

Top 8th salesman of the year "National Sales Competition" 2003

Philcopy Corporation

Top 3 salesman of the year "Small to Medium Category" 2003

Philcopy Corporation

Education

BSc in BA Major in Computer Data Management Processing

1998

Lyceum of the Philippines University

Manila, Philippines

Training/ Certificate

Labour Market Integration Workshop (Winnipeg)

January 2015

Laws and Protection Services Workshop (Winnipeg)

January 2015

Customer Service Workshop (Philippines)

September 2008

Customer Service plus Workshop (Philippines)

August 2005

Selling Enhancement Workshop (Philippines)

January 2004

Creative Selling Workshop (Philippines)

January 2003

Sales Productivity Workshop (Philippines)

January 2002

Other Work Experience

Airside Equipment Operator

June 2011 - July 2012

SATS Changi Airport Singapore

Singapore, Singapore

Cook Assistant/Waiter February 2006

- September 2007

Red Pepper Restaurant Alberta

Canada

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