Manager Management
Resume:
AKSHAY VARDAN
Career Objective:
A Management position in the Service or Industry, which enhances my talents and empowers me to explore
new avenues to learn and perform, with utmost efficiency and competence.
Skills & Strengths:
Security and Intelligence
Analytical Skills Team Skills Presentation Skills
Computer Skills (MS Office proficient) Planning Skills Responsible.
Manpower Management
Professional Synopsis:
Bharat Vikas Group (I) Ltd
Designation: Facility Manager. December 2011 – till date (ISBT, Kashmiri Gate, New Delhi)
Current Responsibilities:
• To manage and establish new areas and scope of providing facility management in all domains of
SOFT services for the entire ISBT.
• To take care of Housekeeping department of ISBT.
• To take of Horticulture of ISBT.
• To take care of Front Office department of ISBT.
• Manage a work force of more than 200 employees round the clock.
• Handling complaints of internal and external clients of ISBT.
• Leading the entire team of staff and maneuvering them to perform as per desired standards which
eventually help to smoothen the functions of facility management.
• To provide proper checks in all areas and devising new ways that can be profitable and cost effective
to the organization.
• Constant monitoring and controlling of all areas to obtain optimum benchmark of cost set by
company management.
• Preparing Snag lists.
• Managing inventories of facilities.
• Responsible for maintaining proper attendance of staff and managing payroll.
• Paying frequent and surprise visits to different departments in order to expedite smooth functioning.
Reliance Media Works Ltd. (Big Cinema) New Delhi
Designation:
Assistant Cinema Manager (Deputy Manager)- Operations, Big cinemas Palam Vihar, Gurgaon.; Oct
2007- September’2011
BIG Cinemas is by far the largest entertainment conglomerate in the country. Thought leaders in every sense
of the word, we are the defining force in every sphere of the entertainment industry - production, distribution,
processing or in cinemas - having started as a laboratory for processing ad films over three decades ago. Be
it pioneering the concept of multiplexes, giving a corporate face to movie making, or introducing the IMAX
experience, it has always been Adlabs first - in short, 'never a dull moment' for the industry.
Role:
Working as Assistant Cinema Manager with Big Cinemas, Palam Vihar property, which is second-in-
command position and is solely responsible for the smooth cinema operations, sales promotions,
collaborations, etc? Over-all in charge of important functions like Facilities, Maintenance, Accounts,
Housekeeping, Projection, Administration, Marketing, Training and Development, Security and Operations
on the top.
In my previous assignment with the company, worked as an Assistant Manager with the Special Operation
Group which is a special task force being created for business development – both organic, as well as in-
organic. The department manages everything from the start of the project, till it is handed over of the
operations.
Responsibilitie held:
Operations
• Entire cash management.
• Controlling overall working cost and F&B cost and maximizing net profit.
• Planning and controlling manpower planning according to the business.
• Optimum utilizing of the resources both organic and in organic.
• Setting targets and objectives of operations so that to achieve the bench mark and standard given by
the company and over above that as well.
• Making sure that the Standard operating procedures are religiously followed.
• Leading the team of all the executives and their respective teams for a smooth run of operations.
• Minimizing the risk of any terror activity by the optimum use of DFMD, HFMD, thorough frisking
and proper briefing and de- briefing of the security officers and the security guards,.
• Surveillance through regular patrolling to avoid any wrong practice by any of the customer.
• Handling security, both internal and external of the property in co-operation with the mall security.
• Conducting mock drills on fire fighting, first aid, and imparting detailed knowledge of the related
issues to the team.
Liaison
• Coordinating with government officials’ local police, magistrate and media of Delhi and NCR.
• Responsible for License re- newel and amendments of the required Licenses and government
documents.
• Responsible for the contract renewal and amendments of all the OSV (out source vendors) and
taking a proper audit of the same.
HR and Administration
• Recruitment of cinema staff.
• Giving adequate and regular training to the executives and their teams.
• Making contracts for security, housekeeping and other services in the best interest of the company.
Facility and Housekeeping
• Taking regular Quality checks of the property to ensure Quality standards.
• Constant monitoring of HK equipments and chemicals, their purchase, setup and checking the quality
standards.
• Keeping a close follow-up, post set-up of the property and suggest amendments, if required.
• Facilitate the smooth functioning of HK departments, and inter-departmental co-ordination.
• Vendor Management and close supervision in renewing contracts and their bill payments.
Audit
• Giving a proper and regular audit to the corporate office on the company assets to avoid any pilferage
and theft.
• Routine quality checks of the property to ensure quality standards.
Food and Beverage
• Planning cinema food-court menu by conducting regular surveys and feedback from the customers.
• Constant monitoring of F&B sale, purchase, setup and checking the quality standards.
• Routine quality checks of the property to ensure quality standards.
Sales
• Organizing bulk bookings by giving attractive offer to the corporate clients.
Space selling
Responsibilities in Special Operations Group:
• Working closely with Corporate Projects Team for the up-coming projects.
• Responsible for smooth operations of the entire North region (Delhi, NCR, Uttar Pradesh,,)
• Ensuring that the property meets all the prescribed standards and is operational on time.
• Facilitate the smooth functioning of every department, and inter-departmental co-ordination, before it
is finally handed over for operations.
• Keeping a close follow-up, post set-up of the property and suggest amendments, if required.
• Training the fresh batch of employees as well as the existing staff.
Achievements:
• First member of the SOG team got selected to open the property in Gurgaon and responsible for the
successful launch of the property on 15th August.
• Successfully handled over 200 Media personnel’s at the time of opening.
• Successfully handled Crisis at the time of Bomb Blasts in Delhi by tightening security and
coordinating with Local Police.
• Selected for opening of Meerut based property – Mélange, within 2 months of joining. Successfully
handed over the property within 7 days of arrival and smoothened operations within 3 days.
• Highlighted non-availability of basic infrastructural amenities e.g., Cuboids for ladies frisking etc.
which was taken very heavily by the management.
Projects and Trainings:
• Fire Drills done at the time of joining and given Training to the new joiners about Fire.
• Registered by the government of Chennai for successfully completing Life Saver Certificate Pro
-gramme
• Fire walk Training for personality Development by ICTS– International Center for Training Systems
• Attended seminar conducted by Giri & Partner on Negotiation Skills & Motivational Boost.
Citi Group Global Services, New Delhi
Designation: Credit Card Collections Officer, June’05- Feb’07
Key Responsibilities:
Back end Operation of Citibank Credit Cards.
Recovery of Bad Debts from delinquent customers.
Working in close association with the agencies of Citibank for the revenue collection and updation of
the Citibank non- contactable customers.
Achievements:
Awarded by the Country Director and the Divisional Country Head for:
Highest revenue collection.
Initiatives taken.
Back-end operation work.
Managers’ feedback.
Discipline.
Overall performance.
Certified by the H.R. Head, Mumbai for attending and successfully completing Credit Counseling
Training.
Attended a training session for Time Management and for Increasing Productivity.
Good interaction level with the customers - received accolades from many customers for a rapport -
building.
Back - up for the Team Leader in day-today operations.
ITC Hotel- Park Sheraton & Towers, Chennai.
Designation: Hotel Operation Trainee, June 2004- Dec 2004 (Trainee Chef-de-Partie.)
Achievement:
Selected as Buffet Chef on basis of performance, excellent interaction skills and ability to make
personal relations.
Interacted with esteemed guests and received appreciation for the quality of service.
Awarded the Best Employee of the Month, for two months.
Project Undertaken:
Led a team of 6 Hotel Operation Trainees for a survey conducted on behalf of the Park Sheraton on the best
Thai restaurant in Chennai- The Benjarong.
Objective of Survey
Providing a blue print to the hotel for opening a Thai restaurant in Chennai.
Scope of Survey
The survey was primarily aimed at the detailed attributes of the restaurant under study, like Market holding,
Clientele, Average Rate per Cover, Occupancy, Profit & Sales and Chains.
Methodology Used
Personal visit to the restaurant premise, and getting input from the C.E.O. Mr. Rege Mathew.
Interacting with the major corporate clients of the restaurant.
Questionnaire survey for the customers visiting the restaurant.
Summer Internship:
ITC Rajuptana Palace Sheraton, Welcome Group, Jaipur, May 2002- October 2002
6 Months Industrial Training, encompassing all major functional areas. (e.g. Personnel. Finance,
Purchase, Production, Food & Beverages, Housekeeping, Front Office)
Academic Qualification:
INSTITUTE COURSE DURATION DIVISION
VISVA BHARTI UNIV. B.B.A. (HONS.) 2001-2004 I
I.I.H.M.- KOLKATA DIP. IN HOTEL MANG. 2001-2004 II
D.A.V.J.V.M- RANCHI XII (C.B.S.E.) COMMERCE 2000-2001 I
D.A.V.J.V.M- RANCHI X (C.B.S.E.) 1998-1999 II
Achievements:
Got a mention in a leading newspaper of India, The Indian Express for saving life of an elderly
couple.
Registered by the government of Chennai for successfully completing Life Saver Certificate
Programme.
Was Voluntary member of United Way, a charitable institution engaged in upliftment of children in
backward region
Part of organizing committee for annual cultural festival (back end operations management)
Played an instrumental role in publishing the placement brochure-2004 of IIHM.
Personal Details:
Father’s Name: Shri Arun Kumar Pandey
Gender: Male
Nationality: Indian
Marital Status: Married
Languages Known: English, Hindi, Bengali, and French (Elementary)
Interests: Listening to Music, Singing, Driving.
Contact Details:
Address: Flat Flat No.- 1, ground floor, House no-384, Street no-6, Block- K, Mahipalpur Ext.,
New Delhi- 110037
Mobile Number: +91-981**-*****
Email: ************@*****.***
Signatures:-
(Akshay Vardan)
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