Customer Service Administrative Assistant

Torie Price Riddle

**** ******* ** ( Middlesex, NC 27557 ( 910-***-**** (

*********@*****.***

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Professional summary

Highly skilled and communicative Administrative Professional with extensive

experience in office environments. Solid experience in ensuring clerical

work adheres to policy procedures, providing excellent customer service,

and streamlining workflow through intelligent and adaptable work ethic.

Friendly and energetic, with exceptional relationship building and

interpersonal communication skills. Strong proficiency in computer

programs, informational databases, and project development.

AREAS OF EXPERTISE

Project Management Informational Databases Clerical Work

Policy Review General Office Duties Organization

Loss Prevention Insurance Policies Computer Proficiency

Development Planning Payroll & Accounts Payable Problem Solving

Team Leadership Reception & Communication Flexibility & Adaptability

Customer Satisfaction Leadership & Team Building Regulatory Compliance

PROFESSIONAL EXPERIENCE

THE PLANTATION HOUSE INTERIORS, INC., Fayetteville, NC 2001-2014

Administrative Assistant

. Ensured exceptional customer service through adept handling of client

inquiries.

. Contributed to teamwork through skillful management of a variety of

projects.

. Established company security through maintenance of general liability

and workers comp insurance.

. Maintained productive workflow by conducting general office

maintenance, such as arranging for repairs, making copies, and

transferring calls.

. Organized company information by creating and maintaining

informational databases.

BRADFORD HOMES OF FAYETTEVILLE, INC., Fayetteville, NC 1992-2001

Administrative Assistant

. Ensured accounts were balanced by maintaining records of fund

collection and disbursement.

. Assisted in effective company cash flow by preparing and mailing

checks.

. Preserved company policy by completing forms in accordance to company

procedures.

GE MORTGAGE INSURANCE, INC., Raleigh, NC 1984-1992

Mortgage Insurance Specialist

. Maintained client relationships by working to fix delinquencies prior

to commencement of foreclosure.

. Facilitated agreements by negotiating closing costs, cash

contributions, and promissory notes.

. Minimized potential claim losses by affecting early property disposal

on GE-insured loans.

. Avoided misrepresentation by completing targeted reviewing and

reporting of at-risk files.

. Expedited collaboration between company/private investigators

throughout US by filing reports.

Education & licensures

Bachelor of Arts, Business Administration (Minor: Economics), Methodist

University, Fayetteville, NC

Certified North Carolina Real Estate Broker

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