Customer Service High School

J. Lauren Medders

***** *** **** ** 713-***-****

Spring, TX 77373 ******.*.****@*****.***

EXPERIENCE

Randstad-Aon Hewitt (September 2013 to August

2014)

Customer Service Representative

Health & Welfare/Pension

• Handle customer inquiries, complaints, billing questions and payment extension/service

requests. Calm angry callers, repair trust, locate resources for problem resolution and

design best-option solutions.

• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer

focus, and dependability in performance evaluations.

• Completed voluntary customer service training to learn ways to enhance customer

satisfaction and improve productivity.

Target (October 2012 to September 2013)

Deli Team Lead

• Oversaw all food production, service and staff. Managed our food and supply inventory.

• Partnered with the LOD or other Team Leads in the food department to guarantee proper

coverage in all food departments.

• Made myself available to each department so that we could administer breaks and/or

lunches at the scheduled times.

• Engaged in a fast paced team environment to increase the company’s overall service level

and give a more appealing feel for the customers.

• Took over the task of scheduling for Deli, so that we could be more efficient and provide

better guest assistance with accurate coverage. Provided clear direction and delegated work

as needed. Coached and evaluated team members on food safety and new policies.

• Maintained green Steritech visits for my entire work period as Deli Team Lead.

• Received Top Performer Award nine times out of the ten months I was employed.

Hewitt Associates (February 2010 to September 2010)

Switchboard Operator

• Answered incoming calls, greeted callers, provided information, transferred calls and took

emergency messages as necessary.

• Placed telephone calls and arranged conference calls as instructed. Handled all incoming

and outgoing mail.

• Reorganized supply room for better efficiency.

• Performed clerical duties, such as typing, emailing incoming faxes, proofreading,

scheduling appointments, and sorting mail.

• Contacted security staff members when necessary.

• Kept records of all out going international calls.

Lowes (February 2008 to November 2009)

Head Cashier

• Assisted customers with the return of their unwanted merchandise and handled

their disputes professionally. Engaged in a fast paced team environment to

increase the company’s overall service level and give a more appealing feel for

the customers.

• Revised the way breaks and lunches were scheduled, in order for the front end to

run smoother.

• Trained new employees to provide superior customer service while keeping

diligent work places to minimize customer wait times.

• Provided knowledge and support to new cashiers in regards to the company

pricing system, bar code scanners and department down stocking.

• Familiarized employees with the company’s product sales management system

for quick and efficient transactions.

Aldine North Office (July 2006 to February 2008)

Office Assistant

• Performed all clerical duties.

• Handled all inquiries within my capacity and routed calls elsewhere as needed.

• Added new material to file records, and created new records as necessary,

answered questions about records and files.

LSI Graphic Solutions Plus (November 2005 to July

2006)

Administrative Assistant

• Performed general office duties such as typing, operating machines, and sorting mail.

• Issued Security Access Cards and parking permits to all employees. Organized and

maintained Material Safety Data Sheet stations and records.

• Assisted in the development of Job Hazard Analysis for manufacturing.

• Data entry of machine records, reports and training schedules. Added new material to file

records, and created new records as necessary, answered questions about records and files.

EDUCATION

• 10/2012 Lonestar Community College

Business/Management

• 05/2005 Klein Forest High School

High School Diploma

SKILLS

• Microsoft Word, Microsoft Power Point, Microsoft Outlook, Microsoft Excel,

Neat Receipts, Constant Contact, 67 words per minute

Contact this candidate