Data Entry

***** * ********* **.

Katy, TX, *****

210-***-****

keshi

**********@*****.***

Keshia stansbury

OBJECTIVE Over 10 years of responsible experience in the administrative arena, with a proven record

of accomplishment in the areas of business management, customer relations, scheduling,

staff supervision, and general office operations. Strong organizational abilities combined

with excellent interpersonal, communication, and leadership skills that allow me to work

effectively with others at all levels.

SKILLS & Data Entry Inventory Customer Service

ABILITIES

Receptionist Shipping Logistics Administrative Service

Payment collections Dispatching Certified Notary

EXPERIENCE ASSISTANT OF FRONT STORE, UPS STORE

KATY, TX 77494

[APRIL 2011-PRESENT]

Understand and support store operations, policies and procedures. Perform and train all

duties of the Customer Service Representative (CSR) and Lead CSR positions. Provide

training assistance to new CSRs and Leads. Prepare and transmit the daily bookkeeping,

invoicing and other data as required. Troubleshoot daily close out and shift sales analysis.

Provide prompt, courteous customer service and professionally resolve customer issues.

Assume Store Manager responsibilities when necessary. Develop employee work

schedules. Possess the ability to finalize, transmit and process weekly time and

attendance records and payroll. Deliver exceptional customer service through customer

interaction and quality product delivery. Receive, sort and distribute mail accurately.

Record all sales transaction’s on Point of Sales (POS) System and accurately process cash,

check, money orders and credit cards transactions. Print reports as requested. Pack

contents for shipping using established procedures and products. Operate all other

software packages. Receive and process packages for courier shipping, including lifting

and weighing packages. Access manifesting software, generate labels and assist

customers with package retrieval when requested. Write documents for traces and

shipping claims. Assist in merchandising the center to include inventory management.

Operate copiers, fax machines, binding equipment, and other office equipment in a safe,

efficient and productive manner.

HOSTESS, RED ROBIN

KATY, TX 77494

[OCTOBER 2009-APRIL 2011]

Supervise and coordinate dining room activities, receive and record patron dining

reservations, direct patrons to coat rooms and waiting areas, and order supplies and

equipment for tables and serving stations. Plan menus, balance the cash register, resolve

patron complaints, and maintain contact with kitchen staff, serving staff, management and

customers to make sure that dining details are handled properly and customer concerns are

addressed. Maintain active listening and speaking skills while ensuring clarity of speech

and sound verbal comprehension.

DISPATCHER/OFFICE ASSISTANT, E.T’S PLUMBING & ROOTER SERVICE

SAN ANTONIO, TX 78250

[AUGUST 2003-JUNE 2006]

Develop and maintain plumbers’ schedules. Determine and coordinate specific plumbers

for specialized and routine jobs as well as emergency calls. Keep records and maintain

logs for plumbing vehicles and equipment. Dispatch plumbers in a manner that

maximizes efficiency and ensures customer satisfaction. Assist with office duties as

management deemed necessary.

EDUCATION WILLIAM HOWARD TAFT HIGHSCHOOL-SAN ANTONIO TEXAS

HIGH SCHOOL GRADUATE-2003

REFERENCES JOSEPH MOORE, OPERATIONS MANAGER

Acme Brick Co. – 832-***-****

STEPHANIE MOORE, SR. EXPEDITOR (PROCUREMENT)

S&B Engineers and Constructors-832-***-****)

KENT DANFORTH, DIRECTOR OF PROCUREMENT

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S&B Engineers and Constructors-713-***-****)

BRUCE PITTS, OWNER/OPERATOR

UPS Store-281-***-****

CHATRELL KIRT, CUSTOMER SERVICE REPRESENTATIVE

Academy Sports (Customer Service Center-832-***-****

ELIAS TORRES, OWNER/OPERATOR

E.T’s Plumbing and Rooter Services-210-***-****

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