Customer Service Administrative Assistant
Resume:
L isa Hillegas
Chapel Hill,NC 27517
***********@*****.***
Education
Valley Forge High School Parma, OH 1979
High School Diploma
Currently enrolled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) class, to perfect working of
Microsoft software. Received a Certificate of Completion from Durham Technical Community College
Continuing Education for Introduction to Microsoft Word 2010, 24 hours of training and 2.4 CEU. Received a
Certificate of Completion for Microsoft Word on April 17, 2015, from GCFLearnfree and 1CEU. I am now
enrolled in the Excel class.
Work Experience
JLG Consulting Inc. Chapel Hill, NC April 2010 – Current
Administrative & Personal Assistant
Manage fast-paced office for leading healthcare consulting firm.
Increased efficiency and organization allowing CEO more time for research and customer generation
Consistently bringing projects to a successful finish on time, on budget. Accounting of personal and
business finances
World Wide Tree Service Hillsborough, NC May 1996- February 2010
Administrative Assistant
Increased customer satisfaction through consistent communication and care
Serve as point of contact, fielding and routing telephone calls, greeting visitors, and responding to
customer and vendor inquires.
Provide company information in person as well as via e-mail and multiple telephone lines.
Perform wide-ranging office functions such as updating and managing schedules, composing
correspondence, and maintaining property database.
Commended for initiating new procedures that improved office efficiency and have an outstanding
ability to quickly adapt to evolving customer and business needs.
The Bureau of Alcohol, Tobacco and Firearms Cleveland, OH May 1987 –November 1995
Investigative Assistant
Developed strategic relationships with various department heads and suppliers, which significantly
facilitated communication and problem resolution capabilities within the organization
Responsible for 14 field agents and administrative support staff
Produced case reports for the Assistant United States Attorney for prosecution of defendants on gun
and drug cases.
Tracked property seized; money, firearms and narcotics.
Managed all of the agents supplies and issuance of guns, handcuffs, flashlights and Kevlar vests.
Prepared travel arrangements for agents, Secret Service detail and multi-agency task forces set up
in various cities.
Timecards for 15 personnel, and training for new administrative staff.
Tracked agent calendars, court dates, hearings, m eetings with the US Attorney, police departments,
raids and undercover sting operations.
Internal Revenue Service Cleveland, OH June 1979 – May 1987
Administrative Assistant
Correspondence with delinquent taxpayers assisted the ‘problems resolution officer’ with comments
and complaints.
Jeopardy assessment correspondence for seizure of property prior to the statute of limitations
termination.
Activities
American Heart Association, Organizer Hillsborough, NC
Helps to organize “walk for a cure” to help early detection of heart disease in women annually in October
Rape Crisis Center, Volunteer Chapel Hill, NC
March of Dimes, Volunteer Hillsborough, NC
Qualifications
Skilled and personable Office /Personal Assistant with 25 years’ experience providing consistent,
approachable customer service and a full range of general personal and office support.
Administration: Provided exceptional administrative support to peers and senior management.
Success streamlining office processes to increase efficiency and improved service. Tracked financial
data and accurately processed customer payments. Outstanding communication skills; continuously
project a highly polished professional image.
Customer Service: Serve as initial point of contact for customers, vendors, and partners. Educate d
customers and visitors regarding the company services and products. Efficiently schedule d
appointments and promptly respond to inquiries via email and telephone.
Technical Skills: Capable of managing complex, multiple telephone systems and typing 65 words
per minute with accuracy. Filing, Xeroxing and faxing.
Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients;
strong record creating positive first impression. Highly organized and conscientious, entrusted by
management with confidential materials. Adapt quickly to new and evolving environments
Contact this candidate