Customer Service Health

VALERIE STEPTOE

*******.*******@*****.***

***** ******* ***** ********, **** Texas 77459

(Cell) 832-***-****

OBJECTIVES

To obtain a career in social services opportunities for direct service, counseling, and advocacy work

where my previous experience and training could enhance professional success and personal growth.

EDUCATION

Springfield College of Human Service Houston, Texas

April 2015 Bachelor of Social and Human Services

Professional Highlights

Highly trained and organized worker with a passion for assisting others to improve their lives while

working to make a contribution to my community.

Market and network experience in the community; building long and lasting relationships and community

awareness.

Experience with collaborative work teams aimed at program design and development.

Excellent communication skills in dealing with the public and senior management in health care

organizations, communities and institutions.

EXPERIENCE

Harris Health System Northwest Health Center

1100 West 34th St Houston, Texas 77018

Community Health Worker August 2008 – Present

Assist social/service linkage workers in creating and processing active patients for services with their

medications, fax completed applications to the State Medicine Program (HIV).

Assist supervisor with state audits, help patient with the correct contact information to re-apply for state

assistance, receive approval list of patients that are active and maintain current list of new treatments or

changes in their medications.

Inform the state med patients of what steps and contact numbers they need for further assistance with the

necessary information.

Provide assistance, guidance, direction and support to uninsured and underinsured people in need of

access to healthcare.

Conduct presentations to groups and leaders of the community about program goals and free training and

secure training opportunities and conduct workshop trainings in the community in Harris and surrounding

counties about CHIP &Children’s Medicaid along with other health care topics.

Outreach and follow-up with contacts to community organizations via phone, email, and in-person.

Follow-up with clients and or providers to ensure linkages to healthcare and or social services are

successful.

SKILLS

• Excellent communication skills both written and verbal.

• Have excellent integrity and demonstrate good moral character and initiative

• Demonstrated experience and achievement in increasing programs in Medicaid managed care.

• Strong organizational, planning, problem-solving skills

• Articulate, professional demeanor with strong self-confidence and creativity

• Strong customer service skills

• Ability to offer suitable information about health services.

• Proficiency in Microsoft Office: Excel, Word, Outlook and Access

• Able to evaluate data, recognize trends and draw conclusions.

• Able to take decisions and make recommendations.

• Able to prepare oral and written reports.

• Exceptional interpersonal skills

References Available Upon Request

Contact this candidate