Customer Service Medical

Piyush Gaglani

*************@*****.***

** **** *******,*.****,ON 647-***-****

Summary

Over 10 years of experience as Representative for a Medical facility.

A Science graduate with an aptitude for Customer Service and Sales.

Excellent Office Management and Organization skills.

Excellent customer service skills with the ability to communicate in a professional

manner with prospective clients from a variety of backgrounds.

Able to multi-task in a fast –paced environment, independently and as a part of a

team.

Outstanding communication skills –written, verbal and interpersonal.

Avid listener and adept at harmoniously coordinating with team members

Ability to work harmoniously with people from diverse backgrounds and social

sectors.

Multi-linguistic-English/ Gujarati /Hindi

Pro-active and adept in handling all situations

PROFESSIONAL / RELATED EXPERIENCE

Sales and Customer Service

Assessed clients needs and provided pertinent information.

Responded to customer questions thoroughly and professionally, always taking

the time to ensure they were comfortable and pleased with the products and the

services provided.

Courteously answered telephone inquiries, responded positively to customer

request. Prevent losses and make arrests – shoplifting, fraud

Provide information to customers regarding new special promotions and

services. Create and maintain a secure work environment for all associates,

visitors and vendors. Supervise store evacuation procedures

Successfully resolved customers’ problems.

Assisted to create brochures, flyers and presentation materials for marketing

purposes.

Provided feedback to Management for product performance and any input into

product design where goods and services must be tailored to suit clients’

needs.

Ability to multi-task which includes: phones, emails, prepping and sending files

within specific timelines, report tracking

Managing Medical facility

Knowledge of Medical Terminology and Medical Disciplines

Proficient computer skills -- Microsoft, Excel

Fluency in English – able to communicate with adjusters, doctors and

professionals

Excellent communication skills – high score in CLB, IELTS,TOEFL Preparing

medical briefs and files for upcoming assessments

WORK HISTORY

EXPERIENCE: ( IN CANADA )

PACKAGING OPERATOR SANOFI PASTEUR, TORONTO

Sept 2010 -Oct2011

• Worked on a fast paced packaging line packing Flu vaccine syringes.

• Inspected the quantity and labels of the syringes in the lines and

processing.

• Inspected and supervised labeled trays and scaled them.

Followed S.O.Ps(standard operating procedures), cG.M.P(current good

medical practice), WHMIS guidelines in the process of vaccine packaging

operations.

SALES ASSOCIATE WALMART – STORE 3105

Nov 2014 – till date

Shining Star Award for Jan 2015

Gold pin Award – Walmart rewards MasterCard for outstanding performance

EDUCATION:

Courses on Philosophy, Psychology, Statistics - York University 2014-15

Bachelor of Medicine, Masters in Surgery

Certificate Course in Clinical Nutrition

Advance Cardiovascular Life Support (American Heart Association)

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