CURRICULUM VITAE
Lasmarias, Adam Bede Cabanag
(Updated: 2015 03 19)
** **** * ********* ***, Quezon City, 1105, National Capital Reg, Philippines
Email:**********@*****.*** Tel:63-02-929****(Home), 093********(Mobile)
Resume Summary
Current Position : Logitech Peripherals Customer Service Executive for APAC Korean
Accounts (November 2014 – March 2015)
Current Specialization : Technical Support
Highest Education : Post Graduate Diploma / Master's Degree in Humanities/Liberal Arts (candidate)
Years of Experiences : 21 / (at least 3 years of call center experience)
Expected Salary : Negotiable
Employment History
1. TeleTech 2014-2015
Position Title (level) : Logitech Customer Support Executive (APAC-Korean)
Specialization : Logitech peripherals Customer Support
Role : CS Representative
Industry : BPO (CSR: Logitech peripherals Technical Support)
Monthly Salary : PHP
2. Aegis People Support 2013-2014
Position Title (level) : Sales & Customer Support Executive (English & Korean)
Specialization : Travel & Hospitality
Role : Sales & CS Representative
Industry : BPO (Telesales/ CS: Air / Hotel / Car & Package)
Monthly Salary : PHP
3. Phil-Nurian Garments, Inc.2012 - 2013
Position Title : Interpreter & Translator / HR laiason Officer.
Role : Administrative Assistant / Korean Interpreter & Translator of Production Manager
Industry : Garments
Monthly Salary : PHP
2010 2012
2. International Airline Services Asia
Position Title (Level) : Customer Care Specialist (1 4 Years Experienced Employee)
Specialization : Travel & Hospitality
Role : Customer Service Specialist
Industry : Aerospace / Aviation / Airline
Monthly Salary : PHP
Work Description: Agent Support (Korean & English)
• Dedicated and Committed Customer Service Specialist of IASA, Korean & English Account
• Korean Lease Agreement document translator and abstractor
• Korean English Korean, interpretation and translation
• Handles phone calls of travel agents from different markets such as Philippines, Singapore, Malaysia, Australia and
Korea.
Educational Background
Graduation Date: 1989
Post Graduate Diploma / Master's Degree of Humanities (candidate)/Liberal Arts
Major : Theology
Institute/University: Pontifical University of Santo Tomas, Philippines
CGPA : 3.250/4.000
Graduation Date: 1985
Bachelor's/College Degree of Humanities/Liberal Arts
Major : Philosophy
Institute/University: University of Santo Tomas, Philippines
CGPA : 3.000/4.000
Languages
(Proficiency: 0=Poor 10=Excellent)
Language Spoken Written
English 10 10
Filipino 10 10
Korean 9 9
Personal Particulars & Preferences
Date of Birth : 8 May 1964
Nationality : Philippines
Gender : Male
Social Card No. : 33 9467904 7
Possess Own Transport : No
Expected Monthly Salary : Negotiable
Availability : Immediately after 1 week(s) period of notice.
Additional Info
FIELD OF SPECIALIZATION
• BPO CSR
• Teaching Korean Language (Translation & Interpretation)
• Philosophy
• Theology
PROFESSIONAL PROFILE
• Expert on Korean Language, including interpretation and translation
• Accomplished school administrator and formator
• Passionate Religious educator, professor and counselor
• Strategic planner, organizer, implementor and evaluator of projects and programs
• Pioneering leader and dedicated pastoral worker
• Experienced BPO customer service representative
EDUCATION
• Seminar on “Telephone Etiquette” for customer service representatives, 2012
• Course on Modern Mental Health, Sogang University, Seoul, Korea, 2002
• Human Development and Counseling Skills, Course on., Institute of St. Anselm, Margate, UK, 1998
• Advanced Korean Language Course, Sogang University, Korean Foreign Language University, Seoul Korea, 1994 1997
• Ladderized Course on Psycho Spiritual Integration, Holy Spirit Retreat House, Cebu City, Phils, 1997
• Bachelor of Arts in Theology, UST, Manila, 1989 (Cum Laude).
• Master of Arts in Higher Religous Studies, (candidate) University of Santo Tomas, Manila, Philippines, 1990
• Bachelor of Arts in Philosophy, University of Santo Tomas, Manila, Philippines, 1985
• Bachelor of Science in Civil Engineering, Silliman University, Dumaguete City, Philippines, 1981
• Secondary, Sacred Heart Academy, Bais City, Negros Oriental, Philippines, 1979
RELEVANT WORK EXPERIENCE
• Teletech Technical Support Representative (APAC Korean) (2014 2015)
● Aegis Travel & Hospitality Sales & CS Executive (Korean & English) (2013 2014)
● Phil Nurian Garments, Inc. Interpreter & Translator / HR & Production Laiason Officer (2012 2013)
• Part Time English Korean translator and Real Estate lease Contract abstractor from 2009 up to the present.
• International Airline Services Asia, B2T trade support executive for Air France and KLM, 2010 2012
• United Korean Community Association in the Philippines, Executive Assistant / Korean Interpreter, 2009 2010
• International Airline Services Asia(IASA) Booking and Reservation (Korean Account), 2009
• Korean Interpreter/Translator, Happy Dream Corporation, 2007
• Teaching English Language at Hyehwa Dong Seoul and Pupyeong, Incheon, Korea, 2005 2007
• Speaker, Seminar on “Migration and Emigration”, Seoul, Korea, October 2006
• Religious Superior, Augustinian Central House, Incheon Korea, 2003 2006
• Director, Theology Department, Colegio San Agustin Bacolod, 1992 1994
• Professor, Theology Department, Colegio San Agustin Bacolod, 1992 1994