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Bilingual-Korean Customer Service Representative

Location:
Quezon City, NCR, Philippines
Posted:
May 02, 2015

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Resume:

CURRICULUM VITAE

Lasmarias, Adam Bede Cabanag

(Updated: 2015 03 19)

** **** * ********* ***, Quezon City, 1105, National Capital Reg, Philippines

Email:**********@*****.*** Tel:63-02-929****(Home), 093********(Mobile)

Resume Summary

Current Position : Logitech Peripherals Customer Service Executive for APAC Korean

Accounts (November 2014 – March 2015)

Current Specialization : Technical Support

Highest Education : Post Graduate Diploma / Master's Degree in Humanities/Liberal Arts (candidate)

Years of Experiences : 21 / (at least 3 years of call center experience)

Expected Salary : Negotiable

Employment History

1. TeleTech 2014-2015

Position Title (level) : Logitech Customer Support Executive (APAC-Korean)

Specialization : Logitech peripherals Customer Support

Role : CS Representative

Industry : BPO (CSR: Logitech peripherals Technical Support)

Monthly Salary : PHP

2. Aegis People Support 2013-2014

Position Title (level) : Sales & Customer Support Executive (English & Korean)

Specialization : Travel & Hospitality

Role : Sales & CS Representative

Industry : BPO (Telesales/ CS: Air / Hotel / Car & Package)

Monthly Salary : PHP

3. Phil-Nurian Garments, Inc.2012 - 2013

Position Title : Interpreter & Translator / HR laiason Officer.

Role : Administrative Assistant / Korean Interpreter & Translator of Production Manager

Industry : Garments

Monthly Salary : PHP

2010 2012

2. International Airline Services Asia

Position Title (Level) : Customer Care Specialist (1 4 Years Experienced Employee)

Specialization : Travel & Hospitality

Role : Customer Service Specialist

Industry : Aerospace / Aviation / Airline

Monthly Salary : PHP

Work Description: Agent Support (Korean & English)

• Dedicated and Committed Customer Service Specialist of IASA, Korean & English Account

• Korean Lease Agreement document translator and abstractor

• Korean English Korean, interpretation and translation

• Handles phone calls of travel agents from different markets such as Philippines, Singapore, Malaysia, Australia and

Korea.

Educational Background

Graduation Date: 1989

Post Graduate Diploma / Master's Degree of Humanities (candidate)/Liberal Arts

Major : Theology

Institute/University: Pontifical University of Santo Tomas, Philippines

CGPA : 3.250/4.000

Graduation Date: 1985

Bachelor's/College Degree of Humanities/Liberal Arts

Major : Philosophy

Institute/University: University of Santo Tomas, Philippines

CGPA : 3.000/4.000

Languages

(Proficiency: 0=Poor 10=Excellent)

Language Spoken Written

English 10 10

Filipino 10 10

Korean 9 9

Personal Particulars & Preferences

Date of Birth : 8 May 1964

Nationality : Philippines

Gender : Male

Social Card No. : 33 9467904 7

Possess Own Transport : No

Expected Monthly Salary : Negotiable

Availability : Immediately after 1 week(s) period of notice.

Additional Info

FIELD OF SPECIALIZATION

• BPO CSR

• Teaching Korean Language (Translation & Interpretation)

• Philosophy

• Theology

PROFESSIONAL PROFILE

• Expert on Korean Language, including interpretation and translation

• Accomplished school administrator and formator

• Passionate Religious educator, professor and counselor

• Strategic planner, organizer, implementor and evaluator of projects and programs

• Pioneering leader and dedicated pastoral worker

• Experienced BPO customer service representative

EDUCATION

• Seminar on “Telephone Etiquette” for customer service representatives, 2012

• Course on Modern Mental Health, Sogang University, Seoul, Korea, 2002

• Human Development and Counseling Skills, Course on., Institute of St. Anselm, Margate, UK, 1998

• Advanced Korean Language Course, Sogang University, Korean Foreign Language University, Seoul Korea, 1994 1997

• Ladderized Course on Psycho Spiritual Integration, Holy Spirit Retreat House, Cebu City, Phils, 1997

• Bachelor of Arts in Theology, UST, Manila, 1989 (Cum Laude).

• Master of Arts in Higher Religous Studies, (candidate) University of Santo Tomas, Manila, Philippines, 1990

• Bachelor of Arts in Philosophy, University of Santo Tomas, Manila, Philippines, 1985

• Bachelor of Science in Civil Engineering, Silliman University, Dumaguete City, Philippines, 1981

• Secondary, Sacred Heart Academy, Bais City, Negros Oriental, Philippines, 1979

RELEVANT WORK EXPERIENCE

• Teletech Technical Support Representative (APAC Korean) (2014 2015)

● Aegis Travel & Hospitality Sales & CS Executive (Korean & English) (2013 2014)

● Phil Nurian Garments, Inc. Interpreter & Translator / HR & Production Laiason Officer (2012 2013)

• Part Time English Korean translator and Real Estate lease Contract abstractor from 2009 up to the present.

• International Airline Services Asia, B2T trade support executive for Air France and KLM, 2010 2012

• United Korean Community Association in the Philippines, Executive Assistant / Korean Interpreter, 2009 2010

• International Airline Services Asia(IASA) Booking and Reservation (Korean Account), 2009

• Korean Interpreter/Translator, Happy Dream Corporation, 2007

• Teaching English Language at Hyehwa Dong Seoul and Pupyeong, Incheon, Korea, 2005 2007

• Speaker, Seminar on “Migration and Emigration”, Seoul, Korea, October 2006

• Religious Superior, Augustinian Central House, Incheon Korea, 2003 2006

• Director, Theology Department, Colegio San Agustin Bacolod, 1992 1994

• Professor, Theology Department, Colegio San Agustin Bacolod, 1992 1994



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