Customer Service Management

******.*******@*****.*** **** Montgomery St, Brooklyn NY 917 – 455 – 4853

OBJECTIVES

To attain a position that will facilitate the use of my strong organizational skills, customer service background and

ability to work well with people

EDUCATION

Brooklyn College

Fall 2015 Bachelor of Science – Psychology

New York City College of Technology

June 2013 Associate of Arts – Liberal Arts

EXPERIENCE

American Apparel

Keyholder August 2012 March 2015

Supervised and ensured the efficient function of the store

Handled store’s daily deposits and funds, ensuring proper management of cash

Adhered to all store polices as well as ensuring employees under my supervision followed all company procedures

Starbucks Coffee Company

Shift Supervisor August 2008 – September 2011

Acted with integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks

Followed all cash management and cash register policies and ensured proper cash management practices were followed

by shift team

Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to

ensure the safety of all partners during each shift

S KILLS

Excellent interpersonal communication

Organizational prioritization with attention to detail

Ability to think analytically, ensuring the best outcome for the business

Provide excellent customer service daily by resolving inquiries via phone & in person

Expert knowledge of Microsoft Office (Word, Excel, Power Point)

Problem analysis, use of judgment and ability to solve problems efficiently

2

Contact this candidate