Customer Service Manager
Resume:
Ext:281-***-****
Email: ***********@*****.***
Cassarina White
Summary
● Customer service oriented individual, efficient in providing office support.
● I have excellent inter-personal skills, and a team player; have the ability to work on all
levels of an organization, trouble shooting and problem solving abilities.
● I am computer literate, proficient in word processing, spreadsheets and use of the internet.
● Organized, high motivated and committed to delivering top quality excellence in customer
service.
● Able to communicate effectively with diverse groups, enjoys working in a fast paced
environment and able to handle multiple tasks.
Professional Experience
Alturistic Staffing Shift Supervisor Jun 2014 – Feb 2015
• Assigning a task to individuals based on individual strengths
• Supervising a overnight shift with a range of 25-35 people
• Making sure all assigned task are executed to the best of ability’s
• Reporting attendance and participations levels
Pizza Hut Customer service representative Nov 2013 – May 2014
• Prepping food for the next work day
• Assisting customers with a speedy checkout
• Cooking and Cleaning in my assigned work area
Heavenly Homecare Receptionist/Home Healthcare Provider Nov 2012 – Oct 2013
• Assisted the patient with daily needs
• Answered phone at a high call volume and took messages
• Faxed, copied and filed documents as needed
• Greeting the guest as they enter and left the building
• Making sure my work area was straightened before leaving
Possible Missions Factory Processor, Houston, TX Jan 2012 – Sep 2012
• Working on a assembly line
• Working at a constant pace
• Having to meet a quota per hour
• Checking the previous persons work making sure everything is correct
Home: 281-***-****
Ext:281-***-****
Email: ***********@*****.***
Billocity agent – Pre-cash inc, Houston, TX April, 2011 – May,2011
● I used a call flow to pay bills for customers.
● This company paid bills threw the following providers such as Comcast, Gecio,nationwide.
● I also used an IVR head set to complete payments.
● This was a call center environment.
● I also set up pre paid card for customers and resolved any problems customers had with
pre-cash prepaid cards.
Office Assistant/Manager – A.W.E.M.S INC, Stafford, TX Feb, 2008 – Jan,2011
• Answer phones and transfer to the appropriate staff member
take and distribute messages
● Greet public and clients and direct them to the correct staff member
faxing, scanning and copying of documents.
● Send out billing. Making schedules making sure trucks were clean and in good condition
for the night shift and handling payroll checks.
Cashier/Checker – H-E-B Grocery. Pearland, TX Dec, 2009 – Nov, 2010
● I Handle cash and credit payments, make change, give receipts,
and account for all payments providing Great customer service.
● Ability to multitask.
● Possesses strong mathematical skills.
● Cash handling experience preferred.
● Proven good customer service background.
● Typically maintains professional demeanor.
Volunteer Experience
Food server/Cashier
• I placed orders at a fast pace
• Delivered food to customers in a timely manner
• Prepared food in a fast food environment
• Handle the exchange of money
Programming and Software Skills
Home: 281-***-****
Ext:281-***-****
Email: ***********@*****.***
● Microsoft Office Excel
● Microsoft word
● Microsoft Office PowerPoint
Education
● Willow Ridge High School
● August 2006 - June 2010
● Houston Community College
● August 2011-Present
References
● Jarmese Morris
● CEO
● Professional
● Angelic Jones
● Securitas Security
● Personal
● Jordan Mendoza
● Stocker Manager
● Professional
Home: 281-***-****
Contact this candidate