Customer Service Rep

Location:

Posted:

May 01, 2015

Alexandria Washington

OFFICE SKILLS:

Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management,

Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (75

WPM)

COMPUTER SKILLS: Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP

EDUCATION: Houston Community College (2013-2016)

WORK EXPERIENCE

A+ Conferencing, Receptionist/Customer Service, Houston-TX (2014-Present)

• Answer/ scheduled conference calls as requested

• Listen & Respond to customer inquires

• Provide knowledge of conference lines and trouble shoot IT support

• Create reservation for each call scheduled, Email and respond to customers reservation

• Accurately provide customer with correct conference details before every call.

City of Deliverance, Receptionist, Houston-TX (2013)

• Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency.

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume

environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt

client trust to prevent the loss of key accounts.

• Led "cleanup" of company database and files. Restored organization to personnel, financial and

operational records and accelerated data input, processing and retrieval times.

• Consistently praised by management for the quality and timeliness of reports, attention to detail,

exemplary customer service delivery and team-player attitude.

General Dynamics. Customer Service Rep Call Center (2011-2013)

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting

policy errors. Provided quotes and executed online policy changes for auto, home and excess liability.

Used consultative selling techniques to provide leads for telesales personnel.

KEY ACCOMPLISHMENTS:

• Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in fall 2004.

Ranking was based on accuracy, customer service, duration of calls and availability.

• Co-developed on-the-job training program that reduced training time from eight weeks to

five.