Customer Service Sales

Mwelwa Samantha Lishebo

**** ******** *******

Houston TX 77077

240-***-****

********@*****.***

SUMMARY

• Demonstrated ability to utilize my financial experience, attention to detail, great customer service,

with Opportunities for career growth.

• Skillful in learning new concepts, great multi-tasking skills, effectively communicating ideas, and

exercise ability to work successfully in a team environment.

EDUCATION

Bachelors of Science Degree in Business Administration

Present

Grantham University

PROFESSIONAL EXPERIENCE

Chevy Chase Acura-Bethesda MD

Dealer Exchange Clerk/Title Clerk 2013-Present

• Process new and pre owned vehicle registrations with local and out of state DMVs

• Process title transfers

• Maintain follow-up on all incoming titles and pending registrations

• Ensure all customers receive registration in a timely manner

• Process billing of wholesales sold at auction and process titles for payments

• Process paperwork for dealer exchanges/ prepare and collect payments from other dealers

• Verify that the payoff checks are accurate and follow up on titles due in to the dealership.

• Floor plan all stock vehicles as the title is received.

CarMax Auto Superstore-Rockville MD

Business Office Lead/ Title clerk 2006-2013

• Train staff and assist in certification processes/ Organized and lead departmental meetings

• Review and verify contracts and prepare for funding/accounts payable/ working very

closely with different banks

• File customer documents

• Process Tag and Titles with DMV

• Perform file reviews of associates and create developmental plans

• Foster a teamwork/open-door environment conducive to positive dialogue across the

organization

• Devise creative and cost-effective incentive and morale-boosting programs (including

special events and a tiered awards structure) that increased employee satisfaction and

productivity

• Act as the location business office liaison to the corporate office

• Balance accounts in PeopleSoft

Extended Stay Hotels

Guest Services Representative

2003 - 2006

Printing and photocopying, Faxing and filing, Data and alpha numeric entry

• Handled multi-line phone systems

• Performed cash audits as well as managing the hotel cash flow

• Processed guest reservations and resolved guest service issues

Forever21

Sales Associate

2001-2003

• Assisted customers on the sales floor

• Kept the sales floor neat and organized

• Cash Transactions on the register

Computer Skills

Microsoft Word, Excel, PowerPoint, Access, Outlook and Access

References

Available upon request

Contact this candidate