Training Office

*****.*.*******@*****.*** 281-***-****

Tresa Kneisel

Accomplishments

Fourteen years of Real Estate experience – Sales, Recruitment and Administrative Coordinating. As well

as administrating the successful equipping of a vast range of career professionals, associational

memberships with continuing education, annual dues, training and marketing their products.

Designed the position of Agent Services in local offices of CBUR and helped with implementation of the

position in other offices throughout the district where possible

Served to successfully administrate Relocation Services in two highly productive real estate companies

assisting in training the 100+ team members in annual certification renewal. Selecting appropriate real

estate professionals to assist with the selling or buying of a home in the Houston area and the Atlanta, GA

area.

Professional Experience

2014 - Present Coldwell Banker United, Realtors; Houston TX

OFFICE ADMINISTRATOR

Contract to Close Administration

Outlook and Excel Data Systems and Operations

Online Document Retention – www.sureclosetm.com

Commission Disbursements, Delivery of Payments

W -9, 1099 and Agent Documentation

Online Account Programming – Lucero Summit

Independent Contractor Accounts Receivable

Vendor Billings and Payables

New Agent Set Ups and Training in all Systems

Ongoing Agent Services

Publishing of Flyers and Mail Outs – ToolKit, XpressDocs, QuantumDigital.

2011 - 2013 Better Homes & Gardens - Metro Brokers; Atlanta, GA

RELOCATION DEPARTMENT ADMINISTRATOR

Placing Certified Agents with Military Personnel to purchase or sell a property.

Managing 450+ placement files on an ongoing basis

Communicating with agents and Military Liaisons to facilitate successful conversion.

Tracking monthly and annual statistics and production to enhance profitability

Training Team Agents in best practice and new systems

Retaining agent compliance with certification requirements.

2009 - 2011 Coldwell Banker United, Realtors; Houston, TX

RELOCATION DEPARTMENT ADMINISTRATOR

Placing Certified Agents with Military Personnel to purchase or sell a property.

Managing 600+ placement files in eRelocation Systems

Communicating with agents and Military Liaisons to facilitate successful conversion.

Tracking monthly and annual statistics and production to enhance profitability

Training Team Agents in best practice and new systems

Maintaining compliance of all Team Agents - Background Checks

Bi-Annual updates to retain Certification status.

2008 - 2009 Houston's First Baptist Church Benevolence Office; Houston, TX

NON-PROFIT ADMINISTRATOR

Interviewing Clients needing assistance - Utilities, Rental Assistance, Food, Clothing, and Shelter

MS Office Suite WORD, EXCEL, POWER POINT, QUICK BOOKS; MS Access Data Management

Systems, Event Planning and Coordinating

Servicing Client Accounts

Multi-Website Program & Maintenance

Greeting Guest, answering phones, welcoming and directing visitors

Maintaining a Visitor Log and follow up with former visitors for statistical reporting.

2000 - 2007 Coldwell Banker United, Realtors; Bellaire TX

OFFICE ADMINISTRATOR

Contract to Close Administration

Record Management and Successful Document Retention

Commission Disbursements, Delivery of Commissions

W -9, 1099 and other documentation

Online Account Programming – Lucero Summit

Independent Contractor Billing

New Agent Training in all Systems

1998 - 2000 Houston Association of Realtors; Houston, TX

FRONT DESK RECEPTIONIST

Greeting Guest to the largest Association of Realtors in the U.S

Answering Phones on a 30+ line System

Fielding a Vast Range of Questions from Incoming Calls and Visitors

Outlook Calendar Administrating for Staff Members

Computer and Software Skills

Microsoft Office Suite, Google Chrome, Adobe PhotoShop

Online Document Retention and Social Networking

Education

Houston Baptist University, Houston, TX 1979-1981

University of Houston, BA in History 1996-2000

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