Customer Service Administrative Assistant
Resume:
Briana Booker
****** Williams Field Dr. *****
***************@*****.***
SUMMARY
Hard working, multi-tasking Administrative Assistant with outstanding telephone, data entry, and customer service
skills.
EXPERIENCE
TriSMART(Contract) 08/2014-04/2015
Administrative Assistant
• Data Entry
• Answering incoming calls
• Maintaining customers account information
• Provided sales support via phone and group messaging
• Provided technical and customer support
• Posted positions to job boards
• Assisted with billing issues
• Inputted sales orders
The Harris County Toll Road Authority (Contract) 08/2013-12/2014
Customer Service Representative
• Greeted and assisted all EZ Tag customers
• Processed payments for violations, educated customers on HCTRA policies and procedures
• Filed, scanned, and copied all sensitive documents into central files
• Interacted with different departments within the HCTRA network
• Verified EZTag accounts
• Educated customers on EZTag placement, policies and procedures
TPI Staffing(Contract) 04/2013-05/2013
Administrative Support/Receptionist
• Operated multiple phone lines and screened calls for more than 15 recruiters
• Greeted incoming job candidates
• Data Entry
• Handled all of the companies job postings
• Assigned drug screening to job applicants
• Handled candidate employment verifications
• Maintained posting spreadsheets in Excel
University of Houston Campus Recreation Center 11/2011-04/2013
Personal Trainer
• Helped clients attain realistic and attainable goals
• Assured all exercises are performed with good form and technique
• Assessed the needs of individuals through fitness assessments
• Motivated clients to perform at his/her maximum potential
EDUCATION
University of Houston, 2009-Present
Bachelor of Science in Kinesiology
Skills
• 52 WPM
• Data Entry
• 10-key
• Expert Microsoft Office (Word, Excel, Powerpoint)
• Filing and data archiving
• Attention to detail
• Critical thinking
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