**** ****** **** **

Palm Bay, FL *****

321-***-****

acphg2@r.postjobfree.com

Jeanette Sakowski

AVP Operations Manager with 4 years of managerial experience. Strong strategic-planning and

OBJECTIVE

people-management skills as well as cross cultural management. Dedicated Underwriter with 5

years of experience in underwriting mortgage modifications with extensive knowledge of

investor guidelines.

SKILLS Mortgage Underwriting Knowledge

&

Income Verification

AB

ILI Investor Guideline Compliance

TI

Knowledge of VA Loan Process

ES

Change Management

Staff training/Development

Default Mortgage Banking

Employee Scheduling

Policy/Program Development

Cross-functional Team Management

Staff Development

Salary Structure/ Compensation Analysis

Consistently Meet Goals

Strong Organizational Skills

Adaptive Team Player and Leader

Detail-oriented

Analytical

Sharp Problem Solver

EXPERIENCE MORTGAGE UNDERWRITER, WINGSPAN PORTFOLIO ADVISORS

6/2014-Current

Underwriting default mortgage modifications based on several different Investors, MI and

Treasury guidelines which includes income verification and calculation. Maintaining a pipeline

of 20-30 loans while adhering to DOJ timelines with zero fails during my tenure. Maintaining a

passing income review score of 95% and above month over month as well as a passing Quality

Control review score of 85% and above. Continually meeting the changing production goals

every month. Assisting other underwriters with income verification and calculations as well as

completing peer income reviews.

SEASONAL @HOME TEAM LEAD AND TRAINER, TELETECH

10/2013-4/2014

Managed a team of 32 Turbo Tax Customer Service Agents. Created and delivered coaching

action plans as well as disciplinary action. Lead my team to exceed customer satisfaction goals.

Processed and responded to daily reports for management. Successfully trained 2 groups of 30-

35 employees. Completed curriculum review and development as well as creating training

material.

VOLUNTEER WORKER

11/2012-10/2013

After downsizing from JPMorgan Chase volunteered for local charity and worked on

professional development.

AVP-UNDERWRITING QUALITY CONTROL INTERNAL SUPPORT OPERATIONS

MANAGER, JPMORGAN CHASE

1/2009-11/2012

Managed the internal support department for Default Mortgage Underwriting Quality Control.

Managed the training department responsible for creating, maintaining and delivering all aspects

of job training from new hire to requalification training. Managed the project management team

responsible for all aspects of project management from managing team projects to participating

in cross departmental projects. Managed and trained production staff in the Philippines.

Managed a team of Job Coaches that were responsible for change control and communication to

management and production staff. Worked from home with 75% travel to different supported

sites across the country and globe. Attended executive meetings on behalf of the department of

800 plus employees as well as delivered executive presentations.

EDUCATION FLORIDA INSTITUTE OF TECHNOLOGY, MELBOURNE, FL

Worked towards Bachelors of Arts in Psychology and maintained a 3.5 GPA and completed

several community service projects.

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