K acphfw@r.postjobfree.com ***** Metric Blvd. #***2 Austin, TX 78758

ev m 512-***-****

EDUCATION

Texas Christian University achelor of Business Administration, 2002, B

WORK EXPERIENCE

Nexlinxx October 2014 present

Retention Department for client Time Warner Cable retention department

■ Taking overflow calls for TWC, identical calls, identical software

■ Provide Team Leam floor support for several hours each night as Subject Matter Expert

■ Base hourly plus bonus compensation, on track to become supervisor in 6 12 months

Time Warner Cable February 2014 – September 2014

Retention Department

■ Minimize losses from downgrades and cancellations, create upsells from existing customers

■ Resolve disputes from sales, tech support, onsite technicians and billing and credit account

■ Base hourly plus bonus compensation based on retention and revenue rates per call

September 2013 – January 2014

Blue Light Integrated Services

Top Sales Agent

■ Inbound calls from retail advertising for Dish, Direct TV and Sudden Link

■ Managing excel spreadsheet of performance metrics to determine call allowance

Satellite Country January 2013 – August 2013

Top Sales Agent

■ Inbound calls from retail advertising primarily for Dish and HughesNet in PCI compliant office while meeting metrics.

■ 24 month commitment, disclosures, activation, installation and processing fees, resolving billing concerns

Healthcare Advisors July 2011 – December 2012

Sales Agent

■ Online requests for pricing and details for affordable health insurance indemnity policies

■ Explaining coverage, upfront payment and processing fee introducing licensed insurance agent.

Apple ontract through L.K. Jordan)

(C October 2010 April 2011

Customer Service Agent

■ Customer service and sales, Itunes store billing discrepancies

Harte Hanks April 2010 – August 2010

FedEx Domestic Customer Support (Contract through Volt, then badged employee)

■ Inbound customer service calls for FedEx Express and FedEx Ground Services

AppleCare Protection Plan Extension Sales ( ntract through Volt pril 2009 – May 2009

)(

Co A )

■ Outbound calls to Mac and MacBook owners to sell warranty renewals

The Lead Dogs November 2009 – March 2010

Microsoft Licensing Software Assurance Renewal Team Member

■ Averaging > 125% Weekly Attainment Goal of uncovering Microsoft product needs

Meadows at Anderson Mill/Oak Hollow Apartments October 2008 – February 2009

Leasing Agent

Dell February 2004 – October 2008

Inside Sales Representative – State & Local Government (Contract through Spherion, then badged employee)

■ 4 year attainment average > 112%

■ Customer experience/ 5X Bronze award winner

■ Final sales assignment Illinois Public Community Colleges

Wells Fargo Bank January 2004 – October 2004

Teller

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■ Ranked as No. 1 full time teller in Austin for 3r uarter, 2004

Q

■ Excellent cash handling record

First American Properties August 2002 – January 2004

Licensed REALTOR©

■ Residential and commercial mortgage processing

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