Customer Service Manager
Resume:
PETER KOCAJ
BRONX, N.Y. *****
******@*****.***
Portfolio Property Manager January 2015-Current
The Orbach Group/ Coso Properties, Upper West Side, NY
Managed 150+ residential units in Manhattans Upper West Side.
Supervised vacant apartment renovations, management and tenant charge backs.
Provided a high level of customer service to residents and potential residents by responding to
inquiries and proactively addressing their concerns.
Facilitated collection of outstanding debt with residents by generating non-sufficient funds (NSF)
notices, and small balance letters, communicating with resident on account status, delivering
resident letters and corresponding with collection agencies.
Reviewed price quotes for the procurement of parts, services, and labor.
Inspected facilities, generated reports, paid/ disputed/ billed invoices.
Interface with prospective tenants and brokers
Liaison with vendors and city agencies, such as oil companies, Con Edison, the City of New York, brokers, etc.
Note: due to my extensive property management experience, I am very knowledgeable about building codes and
requirements (i.e. HPD, DOH, and ECB) and I ensure the property is kept as such.
Field Manager July 2012-
December 2014
Chestnut Holdings of New York, Bronx, NY
Managed 700+ residential, mixed-use, co-op, and condominiums units throughout N.Y.C.
Supervised vacant apartment renovations management and tenant charge backs.
Supervised superintendents, handymen, porters and manage outside contractors for repairs and renovations.
Located contractors, acquired proposals for work, made selections as to suitable proposals.
Reviewed price quotes for the procurement of parts, services, and labor.
Implemented a Complaint Log which categorized critical violations, which monitored management’s performance
and provided feedback for improvement.
Provided a high level of customer service to residents and potential residents by responding to
inquiries and proactively addressing their concerns.
Monitored maintenance activities to ensure residents requests and maintenance programs are being performed.
Completion of local law, general energy audits and benchmarking compliances.
Coordinated property managers in preparation for board meetings, packages and budgets.
Property Manager October 2005-2010
Rabine Realty Corp/Genesis Realty Group L.L.C., Bronx, NY
Oversaw energy consumption and usage to determine efficiency of heating systems for 39 residential and mixed-
used properties throughout the Bronx/Upper Manhattan area.
Filed NYC Multiple Dwelling Registrations, DEP Boiler/Burner Registrations.
Oversaw New York City HPD violation corrections and dismissals.
Assisted in collections, evictions, understanding and explaining resident accounts.
Located and corrected building violations for entire buildings for HPD violation dismissal requests.
Oversaw scheduling, maintenance, and monitoring of all heating, ventilation, air conditioning, water, electric and
all other systems to ensure the systems were running properly.
Administered work assignments for technicians, vendors, and contractors.
Inspected facilities, generated reports, paid/ disputed/ billed invoices.
Maintained DHCR/HPD filings to ensure that each property is operating to code.
Responsible for compliance with all NYC building codes and other agency requirements.
Education & Licensing:
Bachelors of Science- Political Science/ Mercy College N.Y.S. Real Estate Sales License
Associates of Science- Paralegal Studies/ Westchester Community College O.S.H.A. Certified 10 Hour
Department of State: N.Y.S. Licensed Real Estate Salesperson Lead Based Paint Inspector/Contractor Initial
Computer Proficiency:
B.J. Murray Real Estate Program, M.R.I. Software, Microsoft Word, Microsoft Excel, US Energy Heat-Monitoring
Program, Heat Timer Boiler Monitoring System, Visi-tank Oil Monitoring System, Stuyvesant Fuel Monitoring
System
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