Senior Business Office Executive / Assistant Executive Director

MELLISSA B. DANIEL

**** *** ***** ****., ******, GA 30096

718-***-**** ********.******@*****.***

SENIOR BUSINESS OFFICE EXECUTIVE

Community Management * Bookkeeping * Human Resources * Sales & Marketing

Accomplished Business Office Professional with 12 plus years of experience. Consistently

recognized for efficiency, time management, reliability and concurrent performance of

several jobs. Innovative and successful in Operations, solid mathematical skills in

Accounting and Payroll, strategic planning and development of Community Relations along

with a seasoned background in Human Resources and Benefits. Sound understanding of legal

requirements impacting personal care homes and assisted living facilities. A proven leader

with strong customer service ability and special capabilities in building teams by exhibiting

effective communication with residents, families, staff, vendors and the general public.

BUSINESS SKILLS

SENIOR BUSINESS OFFICE DIRECTOR

Accounts Receivable – preparation of management reports in order to reconcile

account information. Accept and deposit resident payment, record and ensu re timely

and accurate entry onto the residents account. Process monthly accounting close.

Collections – develop and implement collections plans for balances owed to the

Company by residents. Maintain an outstanding daily sales average by assertive

follow through.

Accounts Payable – receive and ensure accuracy of invoices goods purchased.

Review General Ledger coding and enter invoices timely and accurately. Manage

accruals to avoid out of period expenses. Maintain vendor files. Develop and

maintain vendor relationships.

Payroll – Process new hire information, terminations and changes. Compute hours

from time and attendance device, audit information, and enter into payroll reporting

software.

Human Resources – Manages staff of 70-80 employees. Administer and process

new hire paperwork for community staff including; offer letters, background checks

and Personnel Action Notices (PAN). Ensure information has been completed and

reviewed in a timely manner. Manage security and confidentiality of al l community

employment files and records. Communicate benefit plans and enroll employees in a

timely manner. Manage timely incident reporting regarding Work Comp Claims;

Resident Information – Coordinate documentation for Move-In, Move-Out and

Transfers by collection of resident charges and personal information. Enter and

submit rate changes, annual rent increases, level of care charges and ancillary billings

accurately and timely to Property Management Software. Ensure compliance and

understanding of regulations regarding resident rights.

Training – Manage, maintain and perform all staff instructor led and on-line training.

Document and maintain accurate training records according to state and company

regulations.

MELLISSA B. DANIEL

2311 The Falls Pkwy., Duluth, GA 30096

718-***-**** ********.******@*****.***

OPERATIONS

Community Management – Assists the Executive Director in managing the day to

day operations. Assists with managing occupancy and monthly financial

performance for the Community. Ensure a high degree of resident satisfaction and

retention. Provides leadership to include proactively solving problems and resolving

issues. Ensures buildings grounds and property are up to Company Standard through

the oversight of preventative maintenance systems and programs.

Community Staffing/Retention – Assists with hiring, training and discipline in

accordance with company policy. Monitor employee morale, maintaining a high level

of team spirit and unit cohesion. Ensure compliance with employment laws and

company policies. Manage turnover by ensuring strong screening, hiring and

supervision practices are in place in order to retain quality personnel. Ensure training

and incentive programs are in place and effectively executed consistently.

Accounting – Maintains budget accountability and aggressively anticipate and

minimize negative budget variances and deficits. Routinely review income reports,

rent rolls and aged delinquency detail reports for accuracy and reasonableness.

COMMUNITY RELATIONS COORDINATOR

Sales and Marketing – Assist Community Relations Director with monthly occupancy

goals. Closes sales by assisting prospective residents, their families and advisors. Provides

appropriate community and company information to inquiries. Develop and maintain

relationships with and generate leads through residents, families, and professional resources.

Sustain rapport with key accounts by making periodic visits, exploring specific needs, and

anticipating new opportunities. Protects organizations value by keeping information

confidential. Assist Sales Manager in contributing to marketing and sales information and

recommendations to strategic plans and reviews; preparing and completing action plans;

implementing production, productivity, quality, and customer-service standards;

resolving problems; identifying trends and implementing change.

ACCOMPLISHMENTS AND EXPERIENCE

2012 – Present

Business Office Director Brookdale Dunwoody

Assist Executive Director with overall operation of the Community in accordance with

resident needs, government regulations and company policies and procedures. Carry out

responsibilities of the Executive Director when absent. Responsible for direct management

and supervision of the business office. Coordinates and oversees human resources, payroll,

billing, and operational processes. Promotes personal and professional growth of staff and

conducts performance reviews. Monitors efficiency levels within the business unit.

Manages all aspects of accounts payables. Assists in and ensures efficient and effective

communication with other departments heads. Assist with direct sales and market planning

that result in positive sales activity.

MELLISSA B. DANIEL

2311 The Falls Pkwy., Duluth, GA 30096

718-***-**** ********.******@*****.***

Accomplishments

2013 State Survey 100% Compliance for Community Business Office in maintaining up to

date and accurate resident and employee records.

2014 Emeritus Family Values Winner

Employee of the Month (recognized by Residents, Family Members and Staff) August,

October and December 2012, April and August 2013, January and November 2014.

Best of the Best for Outstanding Accounts Payable Award for 2013 and 2014.

9/2010 – 7/2012

Business Office Assistant Sunrise Senior Living

Processes prebilling statements. Tracks all community accounting changes including move

ins/outs, credits and rate adjustments. Prepares and records all community invoices. Assists

with Human Resources functions. Assists new associates with completion of required

documentation. Assists Business Office Coordinator and Executive Director with completion

of documents and special projects. Maintain adequate documentation of transactions

including complete, accurate and up to date files. Provide administrative, marketing and

operational support as needed. Follow and communicate and serve as a role model for

company policies and procedures and goals. Promote and encourage Life Enrichment by

assisting the Activity Coordinator with activities and scheduling a maximized calendar or

events.

Accomplishments

Employee of the Month (recognized by Residents, Family Members and Staff) March of

2010 and July of 2010

Be Safe Committee Leader Award 2010 recognized for Community Safety Awareness &

Standard of Excellence

Promotion to Activity & Volunteer Assistant Coordinator 2010

Business Office Manager Stewart Title Co./N.Y 2003-2009

Primary point contact and liason for 3 branches. Monitor department budgets. Maintain

network/recruitment sources for hiring. Managed employment, training and terminations.

Review revenue reports. Collect and enter revenue recordings to a Spend Down for

submission to the Operations Manager. Work closely with Vice President of Operations for

creating and implementing strategic marketing plans and proactive sales methods for

competitors. Assisted the Recording Department Manager with reviewing title reports, deeds

and surveys.

SUMMARY OF SKILLS & EDUCATION

Nassau Community College – Business Management 3.6 G.P.A

Jewish Home & Hospital for the Aged – Volunteer 1990-1999

eHR, Coupa, SIMS/RIMS, FIMS, PEAR, Kronos, Yardi, MRI, E-Site Property Management,

Connects * YGL * We-Care * ADP * Microsoft Office 2003, 2007, 2010 and 2013 * Microsoft

Office Professional Plus 2013 * Adobe Acrobat XL Pro * Adobe Reader 6.0 * Adobe Illustrator

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