Wesam Taleb
**** ****** **** *****, **** Worth, Texas, 76120
Phone: 972-***-**** E-mail: *******@*******.***
SUMMARY OF QUALIFICATIONS • Possesses strong project management, problem solving and
• Ambitious, achievement-driven and results oriented organizational skills
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• Dedicated, hardworking, and a fast learner Competent in planning, analysis, and decision making
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• Outstanding communication skills, including the ability Adept at interviewing and eliciting information from
subject matter experts
to effectively lead meetings, facilitate solutions &
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create effective documentation Detail oriented with the ability to prioritize and manage
• conflicting demands to time sensitive deadlines
Ability to work smoothly and successfully with people
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of varied experience, skill levels, and personality types Strong quantitative and qualitative assessment skills and
• ability to constructively challenge ideas and assumptions
Strong interpersonal skills with ability to build
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consensus and develop solid vertical and peer to peer Basic knowledge of SQL, Java, C#, HTML/CSS
relationships
• Highly proficient with computers and MS Office
EDUCATION
University of Texas Arlington, TX – Graduated December 2013
Bachelor of Science, Information Systems
WORK EXPERIENCE
L.A. Fitness February 2014 – Present
Fitness Sales Counselor/Manager
• Responsible for the maximizing sales and marketing and keeping track of club goals
- Enroll new members through self generated and company sponsored programs, promotions and referrals
- Establishing and maintaining leads by marketing or from existing members; calling on new businesses for corporate accounts
- Give club tours and membership presentations
- Utilize computer programs to track appointments, sales and hold employees accountable.
- Determine how to best maximize profits and improve club sales
DOC’s Convenience Store April 2009 – January 2014
Store Manager
• Drive the company’s key performance indicators by delivering an exceptional customer store experience through associates
- Recruit, hire, develop and retain top management and sales talent for the store, maintaining optimal staffing levels
- Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and
behavior standards
- Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards
- Drive brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
- Lead and inspire a customer service culture by recognizing and rewarding team
- Allocate work for employees during downtime
Sears May 2008 – March 2009
Customer Service Specialist
• Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while
providing velocity solutions to customers
- Resolve issues swiftly by achieving low Talk Times and a higher Calls Handled per Hour rank
- Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications;
proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
- Achieve established business goals through client development and suggestive selling
- Develop business and expand client base through aggressive networking, conducting special events and on the floor presence
COMMUNITY SERVICE
• Participated in “Midnight Walk” to raise money for Relay for Life Foundation
• Volunteered at local community homeless shelter to distribute meals, drinks, and donated articles to the homeless
• Adopt an Athlete – Visited elementary classes to talk about the importance of athletics and staying away from drugs