Customer Service Manager

Ayanna Dotson

*** *. ****** ******* *******, CA 91794

626-***-****•******.******@*****.***

Objective: To seek a position at an organization where my quality work and experience in

safeguarding sensitive and critical data is utilized.

Work Experience:

09/09-01/2015 Union Bank of Monterey Park, CA

Information/Network Security Analyst

• Phone support, handled login issues, set up bank employees accounts; reset passwords, provide

customer service to bank employees, filing, sorting, and trouble-shooting.

• Complete UAR’s (user access requests), Set up secure ID tokens, prepare shipments, set up

employees to receive bank access through their cells etc.

• Process daily and weekly terminations; Monitor/manage departmental mailboxes, and Peregrine

problem tickets.

• Respond to system security related problems and be able to quickly and effectively comprehend

and understand a problem and take immediate corrective actions.

• Capable of working independently with minimal or no management guidance and support.

• Support special projects i.e. Acquisitions(mergers with other banks)

• Participate in security assessments and reviews; prevent the unauthorized use, release,

modification, or destruction of data.

• Actively participate in new system development, create and test departmental system procedures

for staff.

• Train IT Help Desk Technicians on how to assist users and resolve system issues.

• Excellent communication and interpersonal skills.

• SOX guidelines doing our due diligence in the disclosure of financial information. Implementing

internal controls and procedures to communicate, store and protect that data from unauthorized

access.

• Assisted in development of new CA program which will allow for the On-Boarding process and

granting of additional access to users to be more streamlined on a self-help system.

Education:

03/13 Kaplan University- Fort Lauderdale, FL

Bachelor of Science in Paralegal Studies

09/07 College of Automotive Management - Santa Ana, CA

Professional Sales/Internet Manager

06/05 The Art Institute of California - Santa Ana, CA

A.S., Culinary Arts

Environment SOX, Project coordination, Active Directory, Lotus Notes, File Net,

KBA(Knowledge Based Authentication), Putty-Unix/Linux, Base24, Tandem, Web Ammo, DMZ

Servers, UAR’s (user access requests),Remedy, SharePoint, Peregrine, Windows7, AS400,

Rumba/Mainframe, DRA(Delegation Recourse Administration)Lean Six Sigma white belt training.

Skills Summary:

MS Word, Excel, Outlook, Typing 55+ w.p.m., 10-Key by Touch, Data Entry

Contact this candidate