Sales Management

• Proficient in designing of custom objects,

custom fields, pick list, role-based Page

Layouts, Workflow Alerts & Tasks, Validation

T. PAWAN KUMAR

Rules, Approval Processes, Custom Tabs,

(Salesforce Developer/Administrator) Custom Reports, report folder, report

Ph: 520-***-**** extractions to various format, design of visual

force page, record types, dashboards and

**.**********@*****.***

email generation according to application

requirements.

• Extensive knowledge in implementing

Security/Sharing Rules, Permission Sets,

Object level Security, Field Level Security,

Record Level Security, Profiles, roles and

resource monitoring at different hierarchical

level of organization.

• Experience working on leads, case

management, web-to-lead, Web-to case,

Email-to-case.

SUMMARY:

• Designed junction objects and implemented

various advanced fields like Pick list, Custom

Formula Fields, Field Dependencies,

Validation Rules, Work Flows, and Approval

• Overall 7+ Years of professional Software

Processes for automated alerts, field updates,

Development Experience with strong Object

and email generation according to application

Oriented Analysis, designing and programming

requirements.

skills including extensive experience in

• Experience in Salesforce Integration with ERP

Salesforce.com CRM and Force.com platform

applications like SAP, Oracle CRM using

with proficiency as certified developer.

Informatica-On-Demand.

• SFDC DEV – 401, CERTIFIED

• Configured and maintained user security

DEVELOPER.

permissions in compliance with organization

• Experience in Salesforce Integration

needs.

with in house legacy systems using Web

• Excellent communication and people

services API like Rest, Bulk and Soap

management skills.

with third party tools like Boomi, Cast

• Experience in working with Salesforce.com

Iron.

sandbox and production environments.

• Experience working across various SFDC

• Experienced in Web technologies like HTML,

implementations covering Sales Cloud,

CSS, and Java Scripts and Java technologies

Service Cloud, Call center, Chatter and App-

like JDK, J2EE, JSP, and Servlets.

exchange applications.

• Excellent communication and

• In-depth experience in CRM business process

interpersonal skills, accustomed to

like Forecasting, Campaign Management,

working in both large and small team

Lead Management, Pipeline Management,

environments.

Order Management, Account Management,

Case Management.

• Expertise in SFDC development using Apex

classes, Triggers, Visual Force, Force.com

IDE, SOQL, SOSL. WORK EXPERIENCE:

• Good understanding of Salesforce.com

Governor Limits with an ability to optimize

code to respect those limits.

other components on a record detail and edit

pages.

• Implemented SalesForce best practices using

standard objects like Accounts, Contacts,

Description:

Cases, Leads, Campaigns, Reports and

The Kudelski Groups integrated Digital TV Dashboards.

division which provides secure access to the • Created profiles and implemented Object and

Digital TV operators, open, integrated platform field level security to hide critical information.

and applications over broadcast, broadband and • Developing Custom Controllers to implement

business logic.

mobile platforms. In this application the primary

• Designed, developed and deployed the Custom

goal is to create leads and convert them into

objects, Components, Visual Force Pages to

Accounts, Contacts and Opportunities, Also to

suit to the needs of the application.

create Operation and Billing Procedures,

• Extensive knowledge on automating command

Product scheduling, creating programs, Invoice

prompt Apex Data loader for loading .CSV

request form etc. files into salesforce.com and data migration.

• Set up Marketing Campaigns, Campaign

Responsibilities: Hierarchies, Lead Queries, Assignment rules,

Web-to-Lead and Auto-Response rules.

• Interacting with business and attending meetings

• Created Visualforce pages which identified a

to get the requirements and providing the best

region to be updated to enforce partial page

solutions for the gathered requirements.

refreshes and display the status of Ajax requests

• Worked with force.com developer toolkit

to display different values depending on whether

including visual force pages, apex classes and

it is in progress or completed.

apex triggers to develop custom business logic.

• Integrated the Web Services for extracting the

• Proficient in writing SOQL and SOSL queries

data from external systems to display in the

within custom Controllers and triggers.

pages of Salesforce.com based on SOAP API.

• Involved in Salesforce.com application setup

activities and customized the apps to match the

Environment:

functional needs of the organization.

• Debug Apex scripts using Debug Logs Salesforce.com, CRM Application Platform,

and System Log Console to catch Apex Language, Visualforce, Custom Objects,

Exceptions and execute Governors and Tabs, Page Layouts, Workflows, Approval

Limits. Processes, Eclipse, Sandbox environment,

• Worked with Apex Scheduler to invoke

SOQL, SOSL.

Apex classes at regular intervals.

• Developed various Custom Objects, Tabs,

Entity-Relationship data model, validation

rules on the objects and tabs, Components and

Visual Force Pages and Custom Approval

Processes.

• Created Custom fields, pick lists, dependent Description:

pick lists, record types, Custom Settings and

The California Conservation Corps is a state

validation formulas to the custom objects.

• Configured and implemented workflow rules, agency that puts young people and the

time triggered workflows, email templates. environment together, for the benefit of both.

• Customized the Dashboards to the track usage Corps-Members: Young men and women

for productivity and performance of business between the ages of 18 and 25, signed for a year

centers and their sales teams.

of working outdoors to improve California’s

• Created page layouts, search layouts to

natural resources. They also assist with

organize fields, custom links, related lists, and

●

emergency response like fighting floods, fire, Developed and configured various Reports and

Report Folders for different user profiles based

pest infestation and earthquakes. The CCC,

on the need in the organization.

modeled after the original Civilian Conservation

● Assisted in Production support and helped in

Corps of the 1930’s is the oldest and largest

troubleshooting the problems faced by the

conservation corps now in operation. Created by clients like Workflows, Scheduling processes

the Governor Edmund G. Brown Jr. in 1976, and Mapping, Creating and Scheduling

more than 120,000 young people have been a Reports and Dashboards.

● Integrated the Web Services for extracting the

part if the CCC since that time.

data from external systems to display in the

pages of Salesforce.com based on SOAP API.

Responsibilities:

● Implemented Apex Controller, triggers and test

Environment:

classes with test code coverage of 90-100%

Windows, Salesforce Unlimited Edition, Agile

using Force.com IDE.

process, Service Cloud, Sales Cloud, Apex,

● Designing and development of visualforce

pages as per user requirements. VisualForce (Pages, Component & Controllers),

● Created Task routing using Apex controller in JQuery, JSON, XML, HTML, CSS, Workflow &

such a way that ensure the sales team follows up Approvals, Reports, Custom Objects, WSDL,

on every task within due hours.

Custom Tabs, Eclipse/Force.com IDE, Data

● Assigned profile and roles according to the

Sync with .NET developed environments,

company requirement and also involved in end

AppExchange.

user training.

● Designed junction objects and implemented

various advanced fields like Pick list, Custom

Formula Fields, Field Dependencies,

Validation Rules, Work Flows, and Approval

Processes for automated alerts, field updates,

and Email generation leading to effective Web-

Description:

to-Lead communication with customers and

partner portals. The City of Houston eGovernment Center is

● Created integration with Apptus CPQ and

dedicated in making more services available

CLM applications and automating processes on

online through the tools and information

salesforce1 platform.

offered and also provides many of the basic

● Used asynchronous Metadata API to manage

services that affect the daily lives of

setup and customization information.

● Created Sales force sObjects and related everyone who lives and works in Houston.

metadata necessary to support customizations Primarily, the department is responsible for

across instances. Used XSLT to transform my all the things we take for granted on a daily

XML data structure into HTML pages.

basis: the administration, planning,

● Implemented Contract management using

maintenance, construction management and

Apptus AppExchange tool.

technical engineering of the City's

● Used SOQL & SOSL with in Governor Limits

infrastructure.

for data manipulation needs of the application

using Force.com Explorer.

● Developed Apex Triggers, Apex Classes and Responsibilities:

Test Methods using proper controls & syntax

● Gathered user requirements and involved in

and also experience in writing unit test cases.

application design discussions and

● Created page layouts, search layouts to

documentation.

organize fields, custom links, related lists, and

● Provided few solutions to the customers for their

other components on record pages.

cases.

● Developed custom objects, profiles, sharing Description:

rules, roles and integration using web services,

The Houston Independent School

as needed by the business.

District (HISD) is the largest public

● Developed Apex Classes, Controller Classes and

school system in Texas, and the seventh-largest

Apex Triggers for various functional needs in

in the United States.[3]Houston ISD serves as a

the application.

community school district for most of the city

● Deployed Apex using Force.com IDE,

of Houston and several nearby and insular

Force.com Migration Tool and Web Services

municipalities in addition to

API.

some unincorporated areas. Like most districts

● Implemented Classes and Interfaces.

in Texas it is independent of the city of Houston

● Worked with Dynamic Apex to access objects

and all other municipal and county jurisdictions.

and Field describe information, execute dynamic

The district has its headquarters in the Hattie

SOQL, SOSL and DML queries.

Mae White Educational Support Center

● Responsible for designing system/Unit/UAT test

(HMWESC) in Houston.

cases.

● Used Apex Data Loader for migrating records Responsibilities:

to Salesforce.

● Primary responsibilities include custom

● Involved in data migration to Sand-box and

application development and integration.

production.

● Created custom Entity Relationship data model

● Used sandbox mode for testing and migrated the

based on the provided business requirements and

code to the production instance in iterations.

integrated it with the

● Involved in administrative activities like

Standard SalesForce Objects.

periodic data cleansing, security setup and

● Worked with groups, Participated in

workflow update.

Requirement Gathering Sessions & JAD

● Implemented Visual force Templates and

Sessions to define their needs and developed an

Placeholders to encapsulate page elements to be

action plan and specification document.

reused across several Visual force pages.

● Developed complete Custom Objects as

● Accustomed Pick lists, Dependent Pick lists, and

specified in the scope document.

Record Types to enforce data quality.

● Created Custom fields, pick lists, field

● Created Dashboards and Dashboard

dependencies and validation formulas to the

Components and implemented multiple levels of

custom objects.

Dashboards and scheduled Dashboard refresh.

● Created pick lists and page layouts and coupled

● Worked on Many-to-Many relationships and

those using Record Types.

created Junction objects to implement Roll-up

● Added, configured workflow rules, time

Summary fields to aggregate data from child

triggered workflows, email templates resulting

records on the parent.

into effective web to lead communication with

customers and partners.

Environment:

● Created page layouts, search layouts to organize

Salesforce.com platform, Workflow and

fields, custom links, related lists, and other

Approvals, Reports, Custom Objects, Tabs,

components on a record detail and edit pages.

Email Services, Apex Language, Visual Force

● Created profiles and implemented Object and

Pages, Components and Controller, Email

field level security to hide critical information.

Services, HTML,, Reports, Dashboards and

● Implemented Apex Classes & Triggers and

Informatics JavaScript, Eclipse IDE Plug-in,

linked them to manage the workflows

Data Loader.

Implemented in the system.

● Created users, roles, public groups and

implemented role hierarchies, sharing rules and

record level permissions to provide shared

access among different users.

● ●

Created test scenarios on Sandbox environment Performed in-depth analysis of business

and migrated code to deployment upon practices and provided recommendations on

successful testing. ways to improve the processes.

● ●

Integrated SalesForce CRM with Siebel CRM Designed the UI's for both Salesforce and Big

explicitly using web services API. Machines based on the Requirements involving

● in multiple brain storming sessions with the

Integrated the web services by generating the

necessary stubs from the WSDL files for team.

●

extracting the data from the home grown Executed & maintained all the Business Test

applications by using the home grown web Case Scenarios for different phases of the

services. project, releases & Enhancements.

● ●

Used Apex Data Loader to migrate data, such as Worked with Profiles, Roles based on

accounts, campaigns from legacy system ACT. Organization role hierarchy and implemented

● Maintained processes of CSV import file Record-Level and Field-Level security and

configured their sharing settings.

updates for customer records into Accounts,

●

Contacts using Data Loader and Import Wizard Implemented case sharing model and assigned

● Used the sandbox for testing and migrated the cases to users according to the role hierarchy.

●

code to the deployment instance after testing. Escalated cases according to the case priority.

● ●

Provided support on-going salesforce.com Analyzed Business Processes to enhance the

maintenance and administration services Service Console Applications and reviewed it

including periodic data cleansing, custom with the client requirements.

●

objects, workflow, campaign management and Implemented on Auto response rules and

triggers. supported End-Users with solutions to the issues

they face with any functionality as per the

Environment: SLA's.

● Efficiently implemented Case Queues which

Salesforce.com, Force.com Platform including

automatically assign cases to a specific user or

Apex Programming Language and Visual force

group of users based on predefined criteria

pages, Web Services, Data Loader, HTML,

● Customized the platform using Visualforce and

JavaScript, SOQL, SOSL, Force.com IDE, MS

Apex triggers and configuring the applications

Access, Microsoft Office 2008.

based on Client needs for automation using

Configured Validation Rules, Workflow

Processes, and Approval Processes & Sharing

Rules for various Custom Objects.

● Planned and conducted requirements elicitation

meetings with the business to collect functional

and non-functional requirements relating to

client's Salesforce technology enhancement and

initiatives.

● Maintained various instances of Salesforce for

Description:

consistency in data by monthly refresh of

Merck is an American pharmaceutical company Sandboxes.

and one of the largest pharmaceutical companies Environment:

in the world. The company was established in Salesforce.com platform, Record types, Reports,

the year 1891. The main idea of this project was Dashboards, Email, MS Visio, Triggers, Sharing

to upgrade their system to Salesforce to serve Rules, MS Word, PowerPoint, Excel, Waterfall,

their clients, manage their sales activities and Validation Rules, Messaging, Dashboard, MS

market their product in a better way. Project, Standard and Custom Objects.

Responsibilities:

Description:

CMC Limited is a leading system engineering This project was designed with focus on content

based image retrieval system (CBIR) and

and integration company in India, offering

designed a program which enables to access all

application design, development, testing services

kinds of images present in huge databases using

and asset-based solution in niche segments

sketches, color and various pixel alignments

through turnkey project for mission critical rather than text as an input query.

system. CMC has also been expanding its

service presence in international markets Single Timer Wheel

offering offshoring advantages and delivering

This project is mainly networking oriented

value through service level-based and project

one where I designed a program which

scope-based deliveries.

enables the server and client communication

without any loss of data by creating a timer on

Responsibilities: both the sides. If in a prescribed time gap the

• Involved in Business Analysis and data sent from one side to other is not received

Requirements collection. then the data is again sent to the other end by

• Used JDBC for communicating with the using this timer.

database.

• Migration of application to WebLogic 9.2 from

Technical Skills:

JRun server.

• Changing the code accordingly to work with

● CRM Tools Salesforce.com

WebLogic server.

● Salesforce Technologies

• Designed and developed web pages using JSP,

● Apex Language, Apex Classes/Controllers, Test

HTML and used JavaScript for client side

Classes, Apex Triggers, Standard objects,

validation.

Workflow & Approvals, Apex Data Loader,

• Involved in design, development of the

AppExchange, Web Services, Reports,

application in n-tier fashion based on MVC

Dashboards, Force.com IDE, SOQL, SOSL,

architecture standards and utilized Struts

Custom objects, Sandbox/Production

frame work.

Deployment and Testing.

• Developed data model and stored procedures.

● Salesforce Tools Eclipse, Force.com Explorer,

• Testing the application in WebLogic instances

Data Loader

with load balance environment.

● Salesforce Integration Tools Knowledge on

• Developed Servlets and java files for control of

Cast Iron tool

the business processes in the middle-tier.

● Programming Languages C, C++, Java, Apex

• Designed Integration test plan for testing and

● Web Technologies Servlets, Java Server Pages,

Integration of all use cases for a module.

JDBC, Visual Force

● Databases MS Access, Oracle 8

Environment: ● Operating Systems Windows NT / 2000/XP Pro

Software Used Languages: Java (JAva1.4, Struts / Vista, Windows Server 2000/2003/2008,

Linux, Unix

1.2, Ajax, JSP, Stellent7.5, MS SQL Server

● Web Servers Apache Tomcat

2005).

● IDE's Eclipse, NetBeans.

Tools: Eclipse.

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