Customer Service Substance Abuse
Resume:
Carolina Correa
**** *** ****** ******, ***** Gate, CA 90280
**********@*****.***
Career History
Through my innovated thinking I quickly rose to the ranks of counseling from Interning at Southern California Alcohol and Drug Programs, Inc. Youth Program. Skilled and knowledge in individual counseling and group settings. Familiar with Medical, Medi-Care legal procedures.
Profile
• Goal-oriented individual with strong leadership capabilities
• Organized, highly motivated, and detail-directed problem solver
• Proven ability to work well with others
• Type 35 to 40 words a minute
Education
Certifications
1994-1999 South Gate High School South Gate, CA
General Education
2004-2005 East Los Angeles College South Gate, CA
2005-2010 Mount San Antonio College Walnut, CA
2013- University of Phoenix Gardena, CA
Expected to Receive Bachelors in Human Services 2015
Alcohol & Drug Certificate
Associates in Science
Certified Addition Treatment Counselor II
CAADE August 17, 2012
Fully Certified in ACRA ACC model.
Certified to administer GAIN Assessment tools
Employment
Mental Health & Addiction Services for Adolescents Los Angeles 2014-Present
A project of California Hispanic Commission on Alcohol & Drugs Abuse Inc.
Youth Substance Abuse Counselor
• Conduct intakes and psychological assessments
• Individual substance abuse counseling
• Monitor clients behavior
• Develop treatment plans
• Group counseling facilitation
• Case management
• Coordinate with probation officers and schools
• Attend routine court hearings
• Advocate for clients
• Complete progress notes, charts and reports related to clients treatment
• Document clients weekly progress notes, attendance and participation in group
• Maintenance and develop of community resources
• Participate in on site staff training
• Monitor and evaluate the delivery of services
Southern California Alcohol & Drug Programs, Inc. Bell Gardens, CA 2009-2014
Youth & Family Services –Youth Department
Clinician/ Case Manager
• Conduct group counseling as well as individual therapy
• Record and upload all sessions
• Conduct Screening, Assessments and Intakes.
• Assist in parenting classes.
• Process progress letter to probation officers, schools and courts.
• Involved in community presentations regarding the youth program.
• Follow ACRA ACC model.
• Administer GAIN-I (Bio-Psycho- Social Assessments)
• Treatment planning, Crisis and Family Therapy
• Individual sessions with clients and caregivers
• Voice record all sessions and upload for review.
• School base counseling
• Program presentations at school, community and probation departments
• Participated in parenting classes
Republic Document Management Diamond Bar, CA 2005-2009
Legal Receptionist
• Answers phones and direct them to the appropriate departments
• Read, distribute and log all incoming mail
• Monitor Subpoena orders
• Scheduled copy appointments
• Complete all HIPPA Authorizations
• File documents
• Complete and follow up on Subpoena logs
• Distribute Subpeona’s to appropriate scheduler
• Create checks for scheduling department
• Create checks for all invoices pertaining to all WCIRB orders and follow up on records
Law Offices of Lessing C. Solov, A PC Los Angeles, CA 2003-2005
Legal Secretary
Processed and served Declaration of Readiness to Proceed Application, RU-103’, etc.
• Assisted clients throughout various stages of their cases
• Delegated work and monitored results
• Scheduled client’s appointments and processed AME appointment
• Answered phones
• File documents
Tex-Mex Insurance Agency South Gate, CA 1999-2001
Customer Service
• Data Entry
• Answering phones
• Greeting clients in person and solving clients’ concerns
Los Angeles Times Los Angeles, CA
Polls Interviewer
• National Surveys
• Recorded people answers to particular questions
• Answer any Political questions posted to me
1999-1999
Mervyn’s Downey, CA
Customer Service
• Sales
• Register
• Folding clothes and stocking shelves
1998-1999
Skills
Bilingual-fluent in both English and Spanish language.
Customer Service and Public Relations Skills. Understanding and following instructions of general office procedures.
Knowledge of Workers Compensation and Legal forms also 10-key, word excel, tritek, type 35wpm.
Knowledgeable in Medical Medi-Care legal procedures.
Internship
Little House Rehabilitation, Inc. 1/2009- 5/2009
Met with clients and did their intakes. Created there treatment plans and met with them twice a week on a one on one basis and drafted progress report.
Completed the 12 core functions required to complete my drug and alcohol certificate.
Youth & Family Services 5/2009-12/2009
Met with clients, interviewed them and completed the intake process
Create treatment plans for each client.
Completed progress notes on a daily basis for each individual client.
Facilitated group and help clients understand the materials presented.
Created progress report letters to probation officers and the courts.
Closed files and followed up on their progress.
References Upon request
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