Business Analyst

SIMRAT KAUR

Contact: 908-***-****

Email: **********@*****.***

Experience:

* Over four years of extensive experience as a Business Analyst and Quality

Assurance Tester particularly in Healthcare Insurance, Chemical Industry

and Mortgage domains.

* Experience in Business Requirements Gathering, Requirement Elicitation

Techniques, Requirements Prioritization, Requirement Documentation,

Requirement Planning and designing Workflowsprocess Management.

* Comprehensive knowledge of Business Analysis methodologies Software

Development Life Cycle (SDLC), and Testing Life Cycle using Iterative

Rational Unified Process (RUP), Agile and Waterfall.

* In depth knowledge of Unified Modeling language (UML) in visualizing and

in documenting the artifacts using Use Case diagrams, Class diagrams,

Sequence diagrams, and Entity Relationship diagrams. Process Modeling in

Rational Rose and MS Visio.

* Excellent analytical skills to identify, recommend and implement complex

business event processes and high level models to capture Business rules,

Data logics, business requirement documents (BRD) and functional

specification documents (FSD).

* Extensive experience in conducting Joint Application Development (JAD)

sessions with end-users, business analysts, software developers and

quality assurance teams for project meetings.

* Skilled in Software Quality Assurance processes, software analysis &

design, user interface (GUI) specifications and technical designs.

* Proficient in preparing Test Plans, Test Scenarios, Test Cases, Test

Scripts.

* Proficient in the use of the Microsoft Office suites: MS Word for

documentation, MS Excel for use cases, Analysis reporting matrix, and

process mapping, MS Visio for modeling, MS-Access for data analysis and

MS PowerPoint for presentations.

* Modeled, managed and communicated requirements throughout the project

life cycle and performed GAP and Impact Analysis against requirements

specifications to determine fit.

* Experience in conducting GAP analysis by identifying existing

technologies, documenting the enhancements to meet the end-state

requirements.

* Expertise in the various techniques of data collection and data

interpretation through CRM's & meeting facilitation's (questionnaire,

personal interviews and JAD sessions), Surveys and workshops.

* Worked with Project Managers, developers and QA teams under different

circumstances with specified project schedules.

* Executing Smoke, Black Box, Integrated, Regression testing and User

Acceptance Testing (UAT). Identifying issues and logging defects when

required.

* Proven ability to work both as a part of the team and independently to

achieve project quality goals and to improve Business processes.

* Strong Critical, Analytical and Problem Solving skills, Multi-Tasking

abilities, with proven experience in utilizing people and process

knowledge to assist enterprises in making critical decisions.

* Effective Communication skills in/ as service delivery process management

for making high-impact Business Presentations, Documentation, writing and

developing Business Reports and Technical Specifications.

* Strong understanding of Business Requirement Documents and converting

them into technical and functional documents.

EDUCATIONAL QUALIFICATION: Master's Degree in English Studies

DOCUMENTATION SKILLS:

* Use Case Scenarios, Process Flow Diagrams, Flow Charts, PowerPoint

Presentations, Business Requirements Document (BRD), Functional

Specifications Document, Traceability Matrices, Test Plans, Test Cases

and Test Scenarios.

TECHNICAL SKILLS:

Software Modeling Tools: Microsoft Office Suite, Rational Rose, MS

Visio, UML, MS Project, Requisite-Pro, Rational

Clear Case, SharePoint.

OOA/D Methodologies: Rational Unified Process (RUP), Software

Development Life Cycle (SDLC), STLC, Waterfall,

UML

Databases: Microsoft Access

Languages: Visual Basic

Emblem Health, NY

Aug 2014- Feb

2015

Business Analyst

Emblem Health is a health maintenance organization and health insurance

company based in New York City. The scope of the project is to create and

offer enhanced Pharmacy Benefits Management (PBM) Implementation that is

compatible to all Lines of Business (LOBs) for all lines of Business such

as GHI (Group Health Insurance) and HIP (Health Insurance Plans) platforms

for its members.

Responsibilities:

* Meet with client groups to determine user requirements and goals. Act

as a Technical Resource from a system requirement standpoint, to both

business users and the technical teams.

* Extract business requirements from the end users keeping in mind their

need for the application, and documenting it for the developers.

Update and maintain the documents in SharePoint for easy

accessibility.

* Implementing Rational Unified Process (RUP) methodology of application

development with its various workflows, artifacts and activities to

provide concise documented summary of the available Health Insurance

plans and analysis of future Health Plan structure systems.

* Manage all phases of project life cycle (Agile SDLC model) including

requirement planning and analysis with the business team, co-

ordination and reviewing with development team and planning System

Development Life Cycle.

* Analyzed business requirements into high level and low level Use

Cases, Activity Diagrams / State chart Diagrams using Rational Rose

following UML methodology.

* Conduct JAD sessions periodically with various stakeholders at

different phases of the Software Development Life Cycle (SDLC) to

discuss open issues and resolve them.

* Involvement in the Preparation of FRD's (Functional Requirement

Documents) and supporting Testing Documents especially Interface and

GUI design documentation.

* Conducting and facilitating review meetings with technical and

Development teams for transferring business and QA representations.

Provide business knowledge inputs to the Development teams during

designing phase.

* Execute the validation of complex Claims Reports and Pre-

authorizations of the members using MS Excel to confirm accurate

business usage of the Health benefits and later participation in the

development Test Cases based on the outcome.

* Performed a GAP analysis which involved understanding the complex

reports in the old financial management system and documenting the

variant gaps found in the compatibility of the existing system

infrastructure with the new requirements.

* Used MS Project for project planning and status reporting. Created

Gantt Charts to illustrate project schedules, Work breakdown structure

and Resources used.

* Involved with the QA team in monitoring software testing including

developing and recommending Test Plans.

* Created test criteria for User Acceptance Testing (UAT) with QA team

to check the functionality as an end user.

* Communicated project progress to appropriate persons; make

recommendations for resolution of issues, based on current project

status.

Environment: MS Project, Rational Requisite pro, Gap Analysis, UML, RUP,

Agile, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio)

Praxair, Inc. Danbury, Connecticut

Feb 2013 to Aug 2014

Business Analyst

Praxair Inc. headquartered in Danbury, Connecticut, is one of the world's

largest industrial gases company doing business in more than 50 countries.

With approximately 4,000 patents to its credit, Praxair, Inc. engages in

the production, distribution, and sale of atmospheric process and specialty

gases.The goal of the project was to implement new configurations and

upgrades to the corporate applications. My major responsibilities as a

Business Analyst were to perform analyses of the customers' credit risks,

deriving analyses and documenting artifacts on daily collection follow-ups,

and identifying improvement opportunities to gain positive results.

Responsibilities:

* Acted as a Technical Resource from a system requirement standpoint to

the business users to extract the business requirements keeping in

mind their need for the new upgrades and configurations to the

application, and finding ethical options to improve customer payment

profiles.

* Gather, Understand and articulate Business requirements based on the

complex process flows. Derive and create User Requirement

Specification (URS), Business Requirement Document (BRD). Maintain and

document the findings/ reports as backup in SharePoint Repository for

the technical teams of developers.

* Analyzed business requirements into high level and low level Use Cases

Designed and developed Activity diagrams as well as Sequence diagrams

via MS Visio.

* Worked closely with other Praxair business groups to resolve issues

and reach decisions in a timely manner.

* Major contribution in the ongoing assessment analysis of customers'

credit limits and risk assessments on the amount of credit line

extensions to the customers.

* Conducted JAD Sessions to develop an architectural solution that the

application meets the business requirements, resolve open issues, and

change requests.

* Analyzed as As-Is' and To-be' scenarios, documented/ designed process

mapping diagrams, and documented the simple and complex business

process scenarios with detailed technical terminology.

* Coordinated and communicated latest client expectations and user needs

within the development team and non-technical teams for cohesive and

flawless customer interface business knowledge.

* Conducted training sessions to familiarize users with system and

obtained deliverable sign-offs.

* Involved in Gap Analysis and assisted the development team to

understand the To-Be process.

* Provided management with a complete analysis on key performance index

metrics, reports & schedules using MS PowerPoint and Excel as

necessary & participated in the design walkthroughs meeting using MS

Project and SharePoint repository.

* Assisted the QA team in monitoring software testing including

developing and recommending Test Scenarios based on requirements.

* Worked in several types of Functional testing methods including Black

Box testing, Smoke testing and User Acceptance Testing.

* Created test criteria for User Acceptance Testing (UAT) with QA team

to check the functionality as an end user.

* Communicated project progress to appropriate persons; make

recommendations for resolution of issues, based on current project

status.

Environment: MS Visio, MS Project, RUP Methodology, Gap Analysis, Agile,

MS Office Suite, UML, Requisite Pro, Word, PowerPoint and MS Excel, Test

Manager, ClearQuest, Windows 2007

Wells Fargo Mortgage, Des Moines, Iowa

Jun 2011 to Feb 2013

Business Analyst

Wells Fargo Mortgage originates mortgage loans, services nonprime loans,

and sells and securitizes mortgage loans and residual interests including

FHA/HUD loans. The company needed to develop a Web-based Mortgage Servicing

platform (MSP) after its merger with Wachovia. The goal of the project was

to integrate the business processes while incorporating the best-practice

business rules and third-party technologies into their processes.

Responsibilities:

* Met with client groups to determine user requirements and goals. Acted

as a Technical Resource from a system requirement standpoint, to both

business users and the technical teams.

* Investigated, reviewed, and analyzed Mortgage based loan systems to

expand and track the activities of individual mortgage loans including

mortgage delinquencies within a portfolio using end to end loan

service/ technology.

* Utilized Rational Unified Process (RUP) to configure and develop

process, standards and procedures to determine eligibility for

mortgage assistance.

* Created Need Analysis Documents of the requirements gathered through

JAD and individual elicitation sessions.

* Responsible for measuring, monitoring and analyzing market risk.

Assist dept. heads in defining risk methodology and strategy. Evaluate

risk valuation models.

* Analyzed business requirements into high level and low level Use

Cases, Activity Diagrams / State chart Diagrams using Rational Rose

following UML methodology. Analyzed the reporting requirements'

feasibility with the Data Sources and prepared a GAP analysis report,

extensively using MS Suite.

* Created Data structure and Data model diagrams of Complex Workflows

and Processes associating myself with Data Analyst using MS Visio.

* Created URS-User Requirement Specifications and FRS- Functional

Requirement Specifications documents based on the organizational

changes and stakeholder impacts from both organizations. Used

Sharepoint for extracting information and maintaining back up from

both the organizations.

* Provided management with performance index metrics, reports &

schedules as necessary & participated in the design walkthroughs

meeting using MS Project for enhanced organizational process and

procedural outcomes.

* Worked alongside with developers in documenting and resolving

production issues and Change Requests in Rational ClearQuest.

* Worked with business users and production teams/ development team to

identify and map detailed current processes, identify gaps and failure

points, perform root-cause analysis and develop functional

requirements that supported overall strategy, goals and objectives.

* Conducted training sessions to familiarize users with system and

obtained deliverable sign-offs.

* Reviewed and incorporated enhancement to current functional testing

scripts.

* Set up definitions and process for test phases including Product test,

integration test and user acceptance test (UAT).

* Worked as an Interface between the users and the different teams

involved in the application development for better understanding of

the business and IT processes

Environment: Requisite Pro, Gap Analysis, Rational Rose, ClearQuest, Test

Manager, MS Visio, MS Project, RUP Methodology, Windows 2000, MS Office

Suite.

Contact this candidate