Loss Prevention Manager
Resume:
JILL JOHNSON
**** ****** **, ********, ** *****
*******************@*****.***
QUALIFICATIONS SUMMARY
Senior analytics professional with more than 20 years experience in
management, loss prevention, analysis, budgeting, forecasting, risk
assessment and training. Currently working as a Risk Analyst. Skilled in
determining, developing and implementing successful business initiatives
for risk assessment, loss reduction and resource allocation. Extensive
background in reporting. Proficient in Excel and experienced in Word,
PowerPoint, Sedgwick, STARS, Access, Crystal reporting and FoxPro. Proven
ability to hire, train and promote a successful team.
KEY STRENGTHS
Problem Solving Data Organization Project Management
Strategic Planning Financial Modeling Cost Benefit Analysis
Training Communication Trend Analysis
PROFESSIONAL EXPERIENCE
Loss Prevention and Risk Management Analyst
January 2012 - Current
SP + Parking Corporation
. Created reporting tool for Loss Prevention Revenue Impact to
measure success of LP interaction with locations.
. Provided loss and claim presentations which supported and
recognized opportunities for loss control and claim prevention.
. Produced claim analytics for over 5000 parking service locations
as a monthly Risk Committee Review.
. Analyzed claims data to identify trends and work with CRO and
Risk Manager to ascertain, develop and implement loss control
programs designed to protect company assets and reduce related
expenses.
. Built monthly loss control incentive results for Operations.
. Managed the certificate of insurance and surety bond programs.
. Created ad-hoc reports for auditors, ops representatives and
other risk management employees.
Loss Prevention Analyst
August 2010 - December 2012
Analyst and Project Manager
. Created scorecards, location profiles, risk assessments and asset
analytics for over 3000 stores in multiple corporations.
. Constructed risk models and completed correlations to suggest
target initiatives.
. Produced exception report deliverables and researched possible
issues.
. Developed monthly reviews to monitor success of programs.
. Served as data point-of-contact to ensure appropriate metrics
were being addressed.
. Scheduled over 700 operational and loss prevention audits.
. Performed and recommended edits to audits to address risk and
loss.
. Managed recruiting process for Loss Prevention and Risk
Management professionals.
. Provided project management, decision support and strategic
planning, which determined priorities and growth opportunities.
. Evaluated franchise financial analytics to highlight areas of
inconsistencies, non-compliance, trends, operational key metrics
and performance measurables.
. Presented finding and made recommendations to clients to ensure
reduction in losses and an increase revenues.
Movie Gallery, Inc. Dothan, AL
May 1995 - July 2010
Senior Manager - Loss Prevention and Shrink Analytics
. Produced analytics instrumental in reducing shrink by 30% -
including risk models, correlations, resource allocation and
budget forecasting.
. Managed LP departments: Analysis, Loss Prevention Investigators
and Collections.
. Positions supervised: Analysis Manager, Systems Analyst, Senior
Investigations Auditor, Auditor, LPIs and Collection Associates.
. Provided budgeting support to executive management,
. Applied expense trend evaluations and variances analysis.
Investigations and Analysis Manager
. Restructured data retrieval and communication for Collections
department.
. Developed Operational, Loss Prevention and Cash Management
policy for addressing Deposit Exceptions.
. Established Civil Recovery and Restitution with third party
vendor.
Senior Analyst
. Created and established Operational Performance Index as company
standard Virtual Audit - Scoring stores within 4% of actual
audits.
Analyst
. Developed Loss Prevention reports within exception based
reporting software.
. Served as Administrator and coordinated project with IS.
Senior Technical Operations Auditor
. Tested and established Discount Rental and Gift Card
reconciliation and reporting program.
Technical Operations Auditor
. Created first Operations and Loss Prevention exceptions reports
for POS - Eventually numbering over 75 reports.
Help Desk Closer
. First to hold this position for Movie Gallery.
. Resolved all escalated open software and hardware calls.
. Discovered software bugs and reported to programmers.
Help Desk Associate
. Resolved incoming software and hardware calls - numbering over 10
POS systems.
Sales Specialist Gayfer's (dba Dillard's) Dothan, Alabama Oct
1994- May 1995
4th Grade Teacher Westgate Church Dothan, Alabama Aug 1993-Aug
1994
Instructor Phoenix Technical College Dothan, Alabama Jan 1992-Aug
1992
PROFESSIONAL DEVELOPMENT
. Telephone Interviewing, Wicklander Zulawski
. SCAN, LSI
. Group Affiliations: Retail Loss Prevention Professionals, The Loss
Prevention Foundation
EDUCATION
. Bachelor of Science in Economics, Troy University, Dothan, Alabama
. Graduate coursework, Auburn University, Auburn, Alabama
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