Management Manager
Resume:
SHARON D. RICHARDSON, MBA, CSM, ITIL
*******@*******.***
Available for Relocation Available for Extensive
Travel
RESULTS-DRIVEN “IT” DIRECTOR
Global “IT” Operations – Security – Organizational Development
“Champion and strong focus on customer satisfaction and loyalty”
Recognized leader, tenacious professional with sound business acumen credited with managing multi-million dollar
budgets, infrastructure management, security/risk governance, network administration, teams and people, with a consistent
track record of linking the strategic objectives with the technical infrastructure in an organization in order to provide a
coherent and seamless path through the challenges that crop up during implementation of policies, delivering results,
savings and customer satisfaction.
CORE STRENGHTS
• • •
Fiscal P&L Management CRM ERP Solutions Enterprise Architectures
• • •
Management Collaboration Executive Presentations Policies Procedures Development
• • •
eCommerce Strategy Delivery Global Vendor Management Process Improvements Best Practices
• • •
Leveraging Emerging Corporate Mission fulfillment PMO Project Program Management
Technologies • •
IT Security Risk Management Executive Leadership and Supervision
• Healthcare Information
Technology
PROFESSIONAL EDUCATION
Masters in Business Administration Organizational Management, Averett University, Danville, VA
Bachelor of Science in Business Administration & Behavioral Science, Morgan State University, Baltimore, MD
CERTIFICATIONS/SECURITY CLEARANCE:
ITIL v3.0 (Information Technology Infrastructure Library) 2011
CSM (Certified Scrum Master) 2010
2011
Secret Clearance
PROFESSIONAL ACHIEVEMENTS
• 18+ years of “IT” Leadership and Management experience.
• Reduced support costs by 50% through server, application and vendor consolidation projects.
• Increased revenue by 21% in one year through proactive management of crucial external relationships.
• Strengthened security protections with first disaster recovery plans/penetration testing for all subsidiaries.
• 80% drop in incidents, preventing recurrence by splitting efforts into short/long-term problem management.
• 12+ years of IT Investment and Prioritization.
• Boosted delivery quality with KPI metrics at each engagement, creating 15% rise in Mean Time to Repair
within 6 months.
• Keen understanding of IT Principles in business (e.g. scale, simplify and integrate; invest in customer facing
systems; reengineering business and IT processes, strategic plan directions, PMO, etc.)
• Collaboration with Executive Management / SVPs / VPs / CTO / CIO / peers and Board of Directors to ensure
investments align to strategic direction.
PROFESSIONAL EXPERIENECE
McCaw & Hill, LLC, Washington, DC, 2003-2011, 2013-2015 (2nd Quarter/Relocation)
Director, Information Technology (IT) and Services Delivery
• IT Solutions: Directed all delivery of business technology solutions planning, organizing, and control over "IT"
systems and functions, including network, application, infrastructure, hardware, and software are maintained, and
company data secured.
• Portfolio: Partnered with business leaders to create IT programs that support corporate growth and vision. Facilitated
the portfolio management processes (intake, discovery and approval) with IT leadership, departmental stakeholders,
Professional References Provided upon Request
1
SHARON D. RICHARDSON
and the project management office. Applied systematic management to the investments, projects and activities of
enterprise (IT) departments.
• Relationship Management: Partnered with corporate executive management teams in planning and executing
dynamic, enterprise-level business strategies and initiatives-start-up infrastructures, organizational development and
culture change.
• Governance: Established and maintained a process for monitoring, reporting on compliance to adopted Information
Technology (IT) PMO policies, processes, and procedures. Ensured all projects adhered to SOX, Best Practices, and
other IT Controls.
• Functional/Technical: Developed strategy, policy, service delivery objectives and best-practices of customized
applications to the business; Drove systems integration, implementation, systems development, alliance management,
and domain leadership.
• People Management: Provided direct oversight of 75+ staff executing all aspects of product development, application,
and management application support.
• IT Strategy & Execution: Defined IT visions/plans at the global/enterprise level defined and sourced the right IT
solutions to support business objective, build cost-effective and scalable solutions that supported business growth.
• Financial/Budgetary Management: Created financial forecasts, outlined expenditures and modified budget,
when necessary.
• Leadership: Oversaw Technology Services function and supervised managers and staff. Hired and developed
strong managers and staff members, and ensured optimization of skill set enhancement.
• As Senior Manager, IT Operations & Policy Enterprise Security: Oversaw operational security measures of the
enterprise's Administrative, Physical, and Technical safeguards. Served as the point person for the company’s
compliance with key standards: HIPAA, HITECH Act, Sarbanes-Oxley, PCI, Customer Data Protection Act CA-SB-
1386 requirements, and other applicable standards. In cooperation with Executive and IT Leadership, identified and
implemented missing key security program elements that included security policies, documentation, procedures,
guidelines, procedures, controls, trainings, metrics, and technologies.
PLC Real Estate Investments, LLC Richmond, VA, 2013-Present
Principal Business Consultant
• Full P&L responsibility for creating business plan and growth strategy, establishing partnerships, and building
operating infrastructure. Train clients how to utilize new technology to reach their business goals.
• Model new business processes and customize solutions to accommodate budget and build in scalability.
Recommended and implemented web development, management and marketing solutions from conception through
delivery. Results: Added value to the business by turning a “Paper and Pen” organization into a completely automated
office by formalizing all business processes into an integrated database.
Recent Security Project Highlights
Economic Recovery: Devised enterprise security strategies safeguarding information assets and ensuring
compliance with regulatory mandates.
Government Sector: Assisted in the development and launch of secure, recoverable and fault-tolerant systems for
data access and identity management for dozens of state and federal government agencies.
Financial Sector: Led business-critical information security initiatives for large financial institutions involving
encryption of customer data to ensure compliance with change in federal laws.
Fortune 500 Sector: Modernized outdated information security awareness programs for several F500 corporations,
and led companywide training on crucial new infosec policies, procedures and technologies.
Infrastructure: Led comprehensive security infrastructure upgrades (e.g., firewall/VPN upgrades, intrusion
detection, token-based authentication and remote management) for various midsize and large companies.
Risk Management: Protected vulnerable networks following detailed risk assessments. Guided cross-functional
teams in the design, validation, acceptance testing and implementation of secure, networked communications across
remote sites for several key clients.
Johns Hopkins Hospital/University School of Advanced International Studies (SAIS), Washington, DC, 2011-2013
Director of Information Technology Operations
Professional References Provided upon Request
2
SHARON D. RICHARDSON
• Provided Executive Leadership as head of Operations and Technology, budget, program delivery, direction and
management of all phases of the company's US and International Information Technology strategic and technical
planning. Selected to drive value delivery, resource, and risk management and performance measurement.
• IT Management: Managed global procurement, customer and corporate cloud infrastructure, networks, server
infrastructure, desktops/laptops, security policies and software for the entire company, and 24/7/365 Help/Service
Desk (Europe/Asia/DC).
• Program Management: Served as lead IT SME, conduit and relationship manager between IT and 125+ Program
Managers providing technical Hardware/Software support to all national and international programs.
• Global Relationship Management: Led global strategic, tactical development and execution project for IT networking
and infrastructure in 134 countries and website/language localization changes for 15 countries.
• Cost Savings: Increased productivity, ROI for implementation of new processes. Implemented OnBase Workflow
Application functional in 3 continents yielding 3 Year savings $1.5M.
• Process Improvements: Re-engineered and chartered a Program Management Office (PMO) to support all 3
continents.
• Compliance/Risk Management: Administered daily security threats of systems and applications. Integrated an
enterprise-wide back-up and anti-virus solution for all agency data. Authored first DR/BC for High Impact threats to
include Italy and China.
• Organizational Strategies: Evaluated next horizon technologies with (Europe, Asia and DC/MD) partnerships.
• Supervision: Managed 11 direct reports, 45+ contingent staff/vendors globally, hiring, terminating, and career
development.
SKILLS:
Tools: MS Project (MS Project Server), MS Word, Office 365,Visio, MS Excel, SharePoint 2010/2013, PowerPoint, Rational Tool Suite (ClearQuest,
RequisitePro, Rose, ClearCase), Clarity and Planview, Pentana Audit Work System (PAWS)
Processes: Rational Unified Process (RUP)
Applications: AP Financials and SAP Project Systems, SAS
Operating Systems: Windows XP, 2000, NT, HP UX,
Solaris Languages: Object-oriented languages Java, C++
Frameworks: J2EE and .NET
Databases: Oracle, DB2, Access, SQL Server
Modeling Tools: CRM and ERP Systems
Methodologies/Standard: PMI PMBOK, Agile Scrum, Waterfall, WBS, Cloud, SDLC, ITIL® v.3 Foundation, PCI, SOX, HIPPA, FISMA, ISO 9001,
CMMI-SEI, ISACA, eSCM, COBIT
Microsoft Networking: TCP/IP, LAN/WAN, Cisco
Supplementary
SHARON D. RICHARDSON, MBA, CSM, ITIL
Mobile: (804) 307- 4996
*******@*******.***
PROFESSIONAL HIGHLIGHTS
• Systems Engineering: Led design and multinational rollout of robust, scalable and secure electronic data
interchange (EDI), enterprise resource planning (ERP) and point-of-sale (POS) systems for clients including Hilton
Corporate Worldwide, Capital One, Wells Fargo, and Bank of America. Results: Completed projects up to two
months ahead of schedule, as much as $1.2M under budget and to universal client acclaim.
• Database Developments: Coached and guided teams in the development of relational database management
systems (RDBMS) for clients including HMC, Wells Fargo, Citizen’s Bank, and Capital One Financial. Results:
Improved the consistency, recoverability and accessibility of data.
• System Integrations/Migrations: Project-managed large-scale initiatives involving the transition of
programs to new platforms and the merger of disparate systems from acquired client companies. Results:
Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no
unscheduled downtime and delivered by as much as $750K under budget.
• Enterprise Implementations: Directed global rollouts of new software and systems for clients including
Johns Hopkins (Bologna Italy/Nanjing China/DC/MD), Capital One, Bank of America, Wells Fargo, and Citizens
Bank. Results: Ensured defect-free releases through careful planning, testing, and QA efforts.
• Operations Management: Developed and implemented companywide policies for project
and scope management to eliminate project overruns and lost revenues. Increased project based
revenue by 20% while maintaining and increasing client satisfaction.
Professional References Provided upon Request
3
SHARON D. RICHARDSON
• Principal Information Systems Consultant: Worked with Fortune 1000 clients as Technical Liaison/consultant
managing relationships with numerous business and technical clients during strategy and planning phases for this
management and technology consulting firm.
SAMPLE REPRESENTATION PROJECTS
Sr. Program Manager/Policy Enterprise IT Security – Hilton Worldwide Corporate (HWC)
Managed extensive Information Technology’s 10 Global Compliance/Regulatory projects, improving relationships
and cross group collaboration across senior levels within the HWC Offices of U.S., UK, Europe, and North/South
America.
Sr. IT Auditor, Internal Corporate Audit – Wolseley Ferguson Enterprises
Advised senior Wolseley, Canadian and North American and Ferguson management by serving as an “IT” subject
matter expert on process improvement, network, governance, business, financial risk management, and internal
controls across eCommerce.
Systems Internal Auditor – Department of Defense (DOD)
Provided information systems audit, examination of management controls within IT Infrastructure with respect to the
policies, procedures, development, and testing of GAAP, SOX 404, GAO, OMB, and IT controls.
Operations Manager Items Processing – Sun Trust Bank
Managed all aspects of the bank’s check processing operations, and directed workflow staff of 70+ to ensure
deadlines were met. Adhered to operational controls, legal, corporate, and regulatory procedures to ensure security of
customer and bank assets.
Senior Program IT Manager Consultant – Citizens Bank (Rhode Island, MA)
Managed the strategic Management Information Systems (MI) and Governance of $462M Program to improve the
quality, usability, and access to data across the enterprise US and UK, for an Enterprise Data Warehouse using
dimensional modeling.
Agile/Scrum Master Senior Technical Project Manager/Software Application Manager – Wells Fargo, Capital
One
Successfully implemented Agile/Waterfall Software Development Methodology at several clients, included, (sprint
planning, stand up meetings, TDD/BDD, backlog, story creation, utilizing burn up/burn down charts, and
retrospectives. Provided cradle-to-grave oversight of infrastructure / software project management, leading the
research, design, development, and documentation.
Senior Project Manager Integration – IBM
Provided technical support, maintained and documented project’s functionality of various banking applications.
Brought stalled project on track within two weeks by setting and communicating clear vision, goals, and milestones.
PROFESSIONAL HIGHLIGHTS:
Staff/Clients: Directed, supervised, supported, and coordinated the staff.Communicated extensively with clients,
sub-contractors, and vendors to establish cordial/effective working relationship.
Supervision/Team Builder: Directed global staff, external vendors, including hiring, counseling, terminating,
career development, and performance.
Service Delivery: Organized, implemented, and reported status of ongoing operational improvements to the
existing infrastructure. Facilitated problem solving and technical resolution meetings between the assigned Engineers
and the client.
Information Technology Program Management Office (PMO): As Director, Created the first PMO,
implementing a Project Portfolio System, with quantifiable compliance matrixes, lifecycle development, and best
practice policies and guidelines.
PCI Compliance Consulting and Remediation: Created a "PCI Authorized Scanning Vendor (ASV)"
application, enabling Internet merchants to fulfill PCI Level 4 Compliance Obligations. It provided quarterly
vulnerability scanning, remediation, and reporting services. Implementation of a PCI compliance Credit Card Risk
Analysis application on an IBM Power 520 (AS/400,iSeries) Base installation, and system configuration and
hardening for deployment into a PCI compliant environment.
Professional References Provided upon Request
4
SHARON D. RICHARDSON
Disaster Recovery / Business Continuity - Risk Management: Created company-wide disaster recovery and
business continuity strategies, using Living Disaster Recovery Planning System (LDRPS). Prepared and managed
disaster recovery program for Bologna Italy, Nanjing China and D.C. Operations. Managed IT Audits, Information
risk, and IT security.
CRM Strategy Program Management: Led large scale Infrastructure/Software development Projects, cross-
functional teams from 10 to 250 employees US/Off-shore. Managed $26M Enterprise Optimization Program work
stream transition of 2,000 Window servers P2V, savings $5M.
Organizational Strategies: Evaluated next horizon technologies with (Europe, Asia, and DC/MD) partnerships;
Deployed and consolidated IT operations across continents creating, and implementing organization-wide strategy,
and action plans to develop change management.
Staff/Client Solutions Management: Directed, supervised, supported, and coordinated the project staff. Ensured
alignment of the Client strategies and directions with the corporate overall strategy. Established and maintained
client relationships including client communication, report delivery, project management and strategy development.
Coordinated with cross functional teams of analysts and technologists. Communicated extensively with clients, sub-
contractors, and vendors.
Resource Planning and Management: Performed IT employee recruiting. Developed overall IT roadmap. Defined
and initiated projects from the beginning phase to implementation stage, and managed resources, cost, project
schedule, risk register, procurement management, release planning, and performance of component projects.
Application Development: Collaborated with senior management to determine long term product, skill, and
organizational needs, and assured business/client that the products released in the field will be in a known and
reliable state.
Architecture: Defined road map for migration to a services oriented architecture (SOA), technology standards,
services maturity model, life cycle model, reference architecture, and governance strategy. Oversaw operations, and
systems management.
Medical Technology: Responsible and accountable for the coordinated management of multiple related projects
directed toward strategic business and other organizational objectives, working with health industries such as
(Health Management Corporation - HMC), Johns Hopkins Bayview, Sibley Memorial, Sinai Hospital, and Johns
Hopkins Health.
Technology & Infrastructure: Single point of contact providing day-to-day support, training, and technology
implementation.
Led Network Operations and Systems Administration teams charged with client network/systems design, build-out,
implementation, monitoring, and maintenance. Managed delivery O/S (Wintel, IBM, Citrix, Linux, UNIX, HP-UX,
Sun Solaris, Apache, AIX Servers), Server Consolidation and Migration, Decommission, and Integration of
enterprise applications such as ERP and CRM. Completed Physical-to-Virtual (P2V), and Virtual-to-Physical (V2P)
migrations. Led validation and deployment of a web-based time and attendance system to 1000+ employees.
Directed data center transactions encompassing servers, applications, and network services. Managed infrastructure
projects, hardware and software configurations and established change control process.
Compliance/Risk Management: Administered daily security threats of systems, and applications, and compliance
according to best-practice guide IT Infrastructure ITIL, SOX, ISACA, and CMMI. Authored Disaster Recovery and
Business Continuity Plans.
Monitoring, Control and Reporting: Maintained communication. Controlled IT project plans by managing changes,
reviewing open issues, communicating essential information to project team and stakeholders. Maintained project
documentation repository in SharePoint 2010/2013. Presented periodic Dashboard reports.
Professional References Provided upon Request
5
SHARON D. RICHARDSON
Program Management: Served as lead SME IT technologist, conduit and relationship manager between “IT” and
50+ Program Managers providing technical SME and HW/SW support, to all national and international programs.
Managed workflow and supervised over 25 consultants on over 10 business and technology projects.
Configuration Management: Wrote project level configuration management plans; implemented, defined and
enforced discipline level CMMI compliant processes throughout project’s lifecycle. Performed CM various trainings
for project teams. Coached and mentored teams. Led development teams through an Agile and Scrum software
development process, using pair programming, unit testing, short iterations, and close customer relationship.
Project Management: Completed projects up to two months ahead of schedule, as much as $1.2M under budget
and to universal client acclaim. Managed global relationships with key vendors, consultants, licensees and
(Europe/Asia, UK, and US) affiliates for procurement, software/hardware product development, and technical
hardware/software support, and system installations.
Developed business cases with emphasis on NPV, IRR, and ROI.
Cost & Efficiency Improvement: Reduced support costs by 50% through server, application, and vendor
consolidation projects. Evaluated legacy purchasing process and developed improvements that resulted in more than
$280,000 cost savings.
Led strategic planning initiative to secure proposed budget for the consolidation of nine call centers by identifying
CRM and process improvement opportunities. Decreased personnel cost 75% by re-engineering job
functions/responsibilities, and implemented improvements to helpdesk.
Executive Achievements: Zero downtime, 450-unit hardware and software refresh. Negotiated $75K in
additional vendor services, including up-to-date technology solutions. Conducted executive board presentations with
UK Executives, negotiated and managed global $462M budget. Slashed first-year expenses $1.2M offshore and
consolidated strategies that tapped IT resources offshore and India.
Contract Management: Provided the Businesses guidance for product, vendor evaluation, contract negotiations
process, and service purchasing. Ensured compliance; Reviewed, drafted RFP and SOW contracts in coordination
with the customer, and procurement staff. Provided overall direction to the vendor on the design, development,
implementation, and delivery of the SW/HW projects.
Vendor/Resource Management: Supervised technical staff and contractors on/off shore, and coordinated the
assignment and scheduling of tasks.
Professional References Provided upon Request
6
SHARON D. RICHARDSON
Contact this candidate