Manager Customer Service
Resume:
PAMELA CARLETON
*******@*****.***
TECHNICAL EXPERIENCE: MicroSoft Office, SAP, EPR, Oracle R12, QuickBooks, ESC, Great Plains Dynamic, PeopleSoft,
Mass 90, Switchboards, SBT, Quickens, Concur
EXPERIENCE:
ACT-1 GROUP DBA: AppleOne, Glendale, CA (Temporary – 2 Month Assignment) Mar 2015 to Apr 2015
Project Coordinator
Implemented new position of Project Coordinator for Companies Wilmington Office.
Created Project Coordinator User Guide Procedure and Business Role, trained existing employee transition into position ensuring adherence to
corporate processes and goals, held weekly meeting to review WIP reports, create Invoice Request per Milestone Completion and Warranty Info.
Implemented RMA Procedure, Improve processes using Enterprise Resource Planning (ERP)
KING& BISHOP, Waltham, MA (Temporary 1+ Month) Jan 2015 to Mar 2015
Accounts Payable Oracle R-12
Administer and support supplier request that included answering questions, reconciling invoices and payments. Helped Sr. Staff with yearend audit
and process including W-9 and 1099’s.
CDavis Associates, Wilmington, MA May 2014 to Jan 2015
Project Coordinator
Assisted Project Managers with day-to-day operational responsibilities on multiple project
LOWELL FLEET MAINTENANCE, Lowell MA Oct 2013 to May 2014
Collection Specialist
Collection calls, cash and credit card applications, support and back up for dispatch, reconciliation of bank accounts, and credit card accounts
EQUIPMENT TECHNOLOGIES, INC, Hudson, NH Jul 2010 to May 2013
Office Manager/Bookkeeper QuickBooks
Responsible for All Human Resources, Benefits, Employee Files Payroll, Accounts Payable, 1099’s, Banking, Accounts Receivable, W9’s,
Inventory Control and Reconciliation, Administrative Support to 11+ employees, Reception back up, Supervisor of 2 employees, Yearend tax filing
THE INN AT ROBBINSBROOK, Acton, MA Feb 2008 to Mar 2009
Bookkeeper/Office Manager (Temp through Robert Half and Direct Hire)
Wait Staff in Dining room (Per Diem)
HAWAIIAN HEAT TANNING, INC., Dracut, MA Nov. 2006 to Feb. 2009
Owner, President QuickBooks
Responsible for Customer Service, Customer Retention, Accounts Payable, Banking, Accounts Receivable, Inventory Control and Reconciliation,
Yearend tax filing and upkeep and maintenance of tanning units
DMG CONSTRUCTION, Dracut, MA Jun. 2005 to Nov. 2006
Office Manager Quicken
EXIT41, INC., Andover, MA Aug. 2004 – Oct 2005
Accounting Analyst – Office Manager QuickBooks
WSI, INC., Andover, MA Oct. 2002 to Aug. 2004
Accounts Payable Coordinator PeopleSoft
NETSCOUT SYSTEMS, INC., Westford, MA Aug. 2000 to Oct. 2002
Sr. Accounts Payable Administrator – Full Cycle Great Plains Dynamic
BISCOM INC., Chelmsford MA Dec. 1998 to Feb. 2000
Accounting Assistant SBT, Great Plains Dynamic
SYASE CORPORATION, Concord, MA Oct. 1997 to Dec. 1998
Sr. Accounting Assistant Dunn & Bradstreet, House Software
Joan Fabrics, Lowell MA
Executive Secretary Aug 1996 to Oct. 1997
Executive Secretary/Payroll/Inventory Nov 1987 to Mar 1996
Bedford VA Hospital, Bedford MA Mar 1992 to Aug 1996
Administrative Assistant/Medical Clerk
EDUCATION:
UMASS LOWELL B.S. IT/Business Concentration Dec 2015 (Anticipated
Graduation)
MIDDLESEX COMMUNITY COLLEGE A.S. Business Administration 1998
Contact this candidate