Administrative Assistant
Resume:
Fort Lauderdale, FL. *****
*******.*******@*****.***
PATRECE EDWARDS
Working knowledge of Microsoft Office: Word, Excel, Outlook
SKILLS &
Typing skill: 40 wpm
ABILITIES
Working knowledge of legal software: Juris, Amicus
Knowledge of E-filing
Use and operations of office equipment: Multi line switchboard, fax machine, copier, document
scanner, calculator
Knowledge of legal terminology, medical terminology, anatomy & physiology, medical billing
and coding
Excellent Customer Service Skills. Specialize in One Call Resolution.
Experience working with the elderly and supervising children
Experience with cash handling in large quantities
EXPERIENCE RECEPTIONIST,
FANN AND PETRUCCELLI, P.A.
May 2014-Present
Answer/Screen incoming calls and direct them to the appropriate firm member
Greet and direct clients, visitors, and vendors to appropriate firm member
Responsible for posting and maintaining attorney’s time in software program
Log in all incoming packages from courier services and prepare outgoing packages
Maintain client and employee contact information
Create files for new clients in software database
Compose correspondence, memos, and reports as instructed
Assist in preparation/notification of meetings, organize room or set up decorations and order
food
Open, review, and distribute interoffice and external mail as well as incoming faxes
Perform any work requested of any level when necessary to meet operational needs, as reviewed
by my supervisor
SERVICE DEPARTMENT COORDINATOR/ADMINISTRATIVE ASSISTANT,
APPLIANCE OUTLET
June 2011-May 2014
Provide phone assistance to potential customers
Dispatch service calls to technicians
Manage 8-10 technicians: maintain all work schedules, time off, vacations and service
appointments
Provide clerical assistance: fax; file; data entry
Take orders/payments in office and via phone and email
Initiate collections protocol and provide assistance with collections efforts
TECHNICAL SUPPORT,
TELEPERFORMANCE
June 2010-May 2011
Provide technical support for Windstream Internet customers
Troubleshoot internet connectivity
Dispatch Technician when necessary
Up sell additional Windstream products and services
OFFICE ASSISTANT/RECEPTIONIST,
LMN EMBROIDERY BOUTIQUE
November 2003-May 2009
Resolve customer issues and complaints
Prepare orders for pick up or delivery and take payments
Create and maintain invoices and other documents
Prepare bank deposits and take them to the bank
Responsible for inventory of office supplies and project supplies
Assist with the hiring process
EDUCATION FLORIDA ATLANTIC UNIVERSITY- BOCA RATON, FL.
LEGAL SECRETARY PROGRAM
February 2015- Currently attending
CASEL HEALTH CARE TRAINING CENTER-MELBOURNE, FL.
CERTIFIED NURSES ASSISTANT/ HOME HEALTH AIDE
Graduated with 4.0 GPA
FORT LAUDERDALE HIGH-FORT LAUDERDALE, FL.
LAW MAGNET HIGH SCHOOL DIPLOMA
Participated in Law Magnet Program
Graduated with 3.0 GPA
REFERENCES REFERENCES FURNISHED UPON REQUEST
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