Customer Service Administrative Assistant
Resume:
Teri L. Currie
Indianapolis, Indiana 46224
CAREER OBJECTIVE
To obtain a challenging position with a prestigious company that will allow me to continue using my present
skills, as well as have the opportunity to grow professionally.
EDUCATION
George Washington High School Pontiac Business Institute
June, 1985 September, 1985 - May, 1987
Diploma - General Education Certificate - Executive Secretarial Training
Major – Business
Rasmussen College
February 2015 to Present
Associates in Business Management
PROFESSIONAL QUALIFICATIONS
Strong Organizational Skills Work Well With Others
Light Transcription Hard Worker/Fast Learner
Proficient knowledge: Excellent Customer Service Skills
Windows SAP Citrix
Microsoft Office DAP - Printing System for Duplicate bills
Lotus Notes/123 Access
PROFESSIONAL EXPERIENCE
Rego-Fix Tool, Inc.
July 2008- August 2010
Test & Trial Manager
Responsibilities include but not limited to:
• Enter New Trials and maintain existing trials
• Communicate with the Reps on status of returns
• Answer Basic Pricing and Availability calls
• Assist with Administrative duties within the office
Citizen’s Gas and Coke Utility
Dec 2004 - May 2006
Customer Service Representative
Responsibilities include but not limited to:
• Greeting customers in the lobby
• Printing duplicate bills
• Researching customer accounts for resolution
• Directing customer to other representatives for resolutions
• Setting up payment arrangements
ADT Security Services, Inc.
June 2000- Aug 2004
Contract Administrator
Responsibilities include but not limited to:
• Approving commercial contracts for installation
• Heavy contact with the Account Executives
• Input codes for the installation of approved contracts
Verizon, Inc.
June 2000 - October 2000
Collections Associate
Responsibilities include, but are not limited to:
• Answer inbound calls
• Make payment arrangements for delinquent accounts
• Discuss billing issues/restore service for disconnected customers
• Heavy Customer contact
United Parcel Services
June 1998 - June 2000
Preferred Customer Associate
Responsibilities include, but are not limited to:
• Answer inbound calls/resolve customer inquires
• Solve billing issues for customers
• Oversee accounts with gross revenue of $30,000 or more
• Liaison between Account Executives and the customer
American States Life Insurance Co.
July 1997 - February 1998
Customer Service Representative
Responsibilities include, but are not limited to:
• Communicate product information Customer service problem solving
• Resolve customer inquiries Approve re-instatement return policies
• Transact policy changes to existing life policies Service Life Annuities, Disabilities,
• Mail policy information upon request Property and Casualty Policies
Conseco Company
May 1996 - May 1997
Customer Service Specialist
Responsibilities include, but are not limited to:
• Communicate product information, mail policy information upon request
• Resolve customer inquiries
Levitz Furniture
October 1995 - May 1996
Customer Service Representative
Responsibilities include, but are not limited to:
• Schedule deliveries
• Process parts purchase orders Front office duties
• Schedule service appointments Accounts receivable
Indiana Sports Corporation
June 1987 - December 1989
Public Relations Secretary/Receptionist
Responsibilities include, but are not limited to:
• Answer Switchboard
• Schedule appointments
• Set up for meetings and special events
TEMPORARY ASSIGNMENT EXPERIENCE
Adecco Staffing
October 2000 - October 2001
Administrative Assistant
Roche Diagnostics
Responsibilities include, but are not limited to:
• Administrative support for Project Manager of Shiel Sexton Construction
• Complete PowerPoint Presentations and Microsoft Excel Assignments
• Schedule conference rooms and meetings
• Assisted Safety Coordinator in meeting
Volt Services Group
October 2000 - October 2001
Administrative Assistant
Hewlett Packard
Responsibilities include, but are not limited to:
• Administrative support in the Workplace Solutions Center
• Complete PowerPoint Presentations and Microsoft Excel Assignments
• Schedule conference rooms and Broadcast meetings.
Volt Services Group
February, 1998 - Present
Administrative Assistant - CB/Koll Management
Responsibilities include, but are not limited to:
• Assist to Regional Manager of CB/Koll Management: Meeting set-up and preparations,
Preparing general correspondences/Excel spreadsheets, Schedule Travel arrangements
Olsten Temporary Staffing
February, 1998 - Present
Administrative Assistant
Responsibilities include, but are not limited to:
• National City Bank - Private Client Group
• Allison Transmission
• Simon DeBartilo Group
• Charles Schwab & Co.
Reference Available Upon Request
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