Customer Service English

Curriculum-vitae

Name: Nandini Kaushal

Email: *****************@*****.***

Contact no: 987*******/011- 47586987

Address: New Delhi

Personal details:

Date of birth: January 28, 1978

Gender: Female

Nationality: Indian

Marital status: Married

Academic qualifications:

Degree: M.A (English Language and Literature and American Literature) from Indira Gandhi

National Open University. (2012)

Degree: M.Sc (Computer Science) from Maharishi Dayanand University, Rohtak. (2002)

Degree: B.A (Hons) English language and literature and Indian literature from Delhi University.

(1998)

Degree: 10+2 (Science) from CBSE. (1995)

Excellent written and Oral English communication skills.

Professional Qualifications:

Certificate course in computer applications from CMC Ltd, Delhi. (1999).

.

Work experience:

Teaching at Tutorwaves.com as Online English Teacher using Skype and Wiz IQ software.

Tutoring US students using technology tools, teaching Literature, grammar, comprehension,

reading, writing etc.Creating and writing English content for students along with teaching .Can

effectively teach English to all grades. Tutor waves is a U.S based company that provides high

quality online tutoring to students in the U.S, Canada, Countries in the Middle East, the U.K, and

Australia. (2014-2015).

Teaching English at schoolpage.com, an online tutoring company using Skype and WizIQ

software. Tutoring US, Indian and students from Middle East, using technology tools, teaching

Literature, grammar, comprehension, reading, writing etc. Creating and writing content for

students along with teaching. School Page is the outcome of a long quest to combine the latest in

pedagogy, through its unique e-Tutoring (STS) methodology, with the best in technology, which

makes it available to students from all over the world (2015).

Worked at Online English speaking classes using Zoom for Ecorp trainings.com, an Online

English Tutoring company, tutored US students with this company.(2014)

Attended an Online English Teaching training programme at Etutorworld.com using WebEx and

Skype. (2014)

10 years of teaching experience at Expert Academy and school, Delhi. I was teaching English to

classes and also other subjects such as SST, Science and Maths to Junior and Middle level

students.(2002-2012).

2 years experience in teaching undergraduate English literature students and English speaking

courses.

10 years experience in teaching 9 th and 10 th (English and Social Studies).

10 years experience in teaching classes from 1st to 8th (All subjects including English).

5 years experience in teaching 12 th (English).

Worked with Easy call Bpo, catering to paging services. My profile was to receive calls and type

messages. And to provide customer service (1999-2000).

Experience in content creation in English.

Writing in English on various topics like article writing, essay writing, paragraph writing and

study notes in English for students and professionals.

Writing experience in creative writing and biographical writing in English for students.

Writing experience in the field of Educational writing in English.

Hobbies- Reading English, American and Latin American literature.

Favorite books - Wuthering Heights, Mill on the Floss, Hamlet, Jane Eyre, Pride and prejudice,

Round the world in Eighty Days, David Copperfield, Tales from Shakespeare, King Lear,

Othello, Macbeth, The prologue to Canterbury Tales, Doctor Faustus, Richard II, The Mayor of

the Caster bridge, Waiting for Go dot, Death of a Salesman, Murder in the Cathedral, Gulliver’s

Travels, Sister Carrie, Antigone, Of Love and Other Demons, I sell my dreams, Keeping Quite,

Aunt Jennifer’s Tigers, The Diary of a young girl, A Farewell to Arms, Look Back in Anger.

Online teaching:

Studying online English learning at Oxford Online English course.

Studying online teaching practices for Online English Teaching to Indian and foreign

students.

How to handle students online and how to teach them. Familiar with virtual classroom and

whiteboard teaching.

Tips for Online English teaching using technology tools.

I have a high speed internet connection (broadband), computer system, webcam, Skype,

headset with microphone, digital pen and digital devices for online teaching available at my

place. I can handle online teaching effectively. English language and literature are my prime

subjects and I have a total command over it.

.

Typing speed:

Accurate typing speed of 70 WPM.

Computer proficiency:

Operating system

MS-DOS, MS - Office

Database

FoxPro, Ms-access

Diligent worker with a passion for teaching, content writing, management and customer service.

Working knowledge of computers, internet and handling students online.

Contact this candidate