Office 365, Exchange 2010/2013, Windows 2K12, Sharepoint

GODFREY BAITY

Professional Summary

Seasoned career professional with 15+ years of experience in the IT industry with diverse companies.

Background includes project solutions and architecture in areas of networking, storage, virtualization, and

email technologies. Disciplined focused around pre-sales, implementation, delivery, support, and

maintenance of IT solutions for SMB and mid-to-enterprise level organizations. Seeking a role to foster

career progression utilizing gained experience, leadership and technical abilities.

Technical Skills

Operating Systems: Windows 2008/2012, Linux, VMWare 5.x

Languages: Ruby 1.8/1.9, HTML5, CSS, JavaScript, T-SQL, PL/SQL, C#

Networking: Cisco ASA 5500, Checkpoint, SonicWall, Clavister, Fortinet, Brocade/McData, Dell Force

10, Cisco 2900/3600/3750

Disaster Recovery: Dell AppAssure, SRM, RecoverPoint, SnapMirror Networker, BackupExec

Protocols supported: TCP/IP, SSH/SFTP, RIP, OSPF, EIGRP, LDAP, SNMP, SMTP, VTP, 802.1q,

IPSEC, GRE, L2TP

Security: RSA/SecurID, Shavlik, Cisco AnyConnect/VPN, Checkpoint, SSH/SFTP, Nessus PF,

SecureDoc, Symantec Endpoint Encryption/Protection, PGP

Databases: SQL Server 2005/2008, MySQL

Storage: EMC, NetApp, Dell Equalogic

Applications: ADS/DHCP/DNS/RDS, Citrix XenApp 6.x, HyperV, vCenter, MS Exchange

07/10/13/Office 365, SharePoint, Office 2010/2013, Essentials, IIS

Monitoring: HP Sitescope, Kaseya VSA, Traverse, Cacti, Dell OM

Telephony: Mitel 3300, InterTel 5000

Work Experience

United Technology Group April 2012 – Present

Senior Systems Engineer

Responsibilities:

• Serving as subject matter expert for email driven project initiatives.

• Providing response, resolution and escalation of incoming technical client issues and requests

submitted by phone, e-mail, chat and our client portal.

• Analyzing issues to provide proactive root cause analysis and remediation of client networks.

• Analyzing desktop, server, and network device performance in an effort to identify deficiencies

and recommend solutions for maximizing the design of a client’s IT environment.

• Providing the expertise to diagnose and remediate server, network and end user issues that are

escalated by other members of the engineering team.

• Contributing in peer-to-peer technical and leadership training activities.

• Providing on-the-job technical training and mentoring for other members of the engineering team

• Developing and maintaining documentation of client environments

• Providing pre-sales engineering support to develop project estimations and scopes of work.

• Consulting with existing and future prospective clients.

• Designing and implementing project work based on sold service offerings for client base.

Georgia Credit Union Affiliates May 2008 –

January 2012

Network Administrator

Responsibilities:

• Oversaw daily network operations for all customer facing credit union services and applications.

• Developed initiatives to evaluate, test, and procure equipment to introduce new technology and

processes to market to credit unions.

• Created and maintain procedures, policies, and documentation for network topologies, security,

and audits.

• Led project efforts of budgeted acquisitions, testing, and deployment, of new hardware and

software.

• Maintained email services for 150 users to include all mobile network devices

(iPhone/iPAD/Blackberry) using Blackberry BES and MS Exchange.

• Ensured network antivirus, patching, and email security levels for SonicWall security appliance

and Symantec Endpoint Protection servers and WSUS.

• Monitored uptime, backup/recovery, and redundancy of all backend MySQL, SQL, Oracle

databases and load-balanced web services.

• Maintained specified level of security for credit union financial data, according to related SLAs.

• Coordinated yearly disaster recovery planning and testing.

• Administered and maintained user, email, and group network accounts and group policies via

ADS services.

• Implemented, designed, and managed File/Print/DS services for all Windows production and test

servers.

• Participated in rotational 24/7 on-call support of network/helpdesk operation applications and

services.

• Monitored WAN/VPN and telecommunications connectivity services between corporate,

datacenter and Disaster Recovery (DR) sites to include Mitel CS5000, EPLS routers, switches,

and hubs.

• Perform daily traffic analysis to assure proper operation of mission-critical network HW/SW

servers and applications.

• Using results of monitoring to recommend and implement changes to the physical layer of the

network to improve traffic.

• Implemented, maintained, and provisioned EMC Clarion SAN, RecoverPoint replication, for

VMware/vSphere 4.x clustered (HA/DRS) virtualization infrastructure for all 3 company sites.

• Performed vulnerability security assessments and remediation utilizing Nessus PF for serviced

credit union clients.

• Provided annual security awareness training to company employees and staff.

Education

GODFREY BAITY

Associates of Applied Technology 2001 –

2003, 2013

Gwinnett Technical College, Lawrenceville, GA

Networking Specialist Concentration

Computer Hardware Specialist Certificate

Bachelor of Technical Management 2005 – 2006 (1 Semester)

Devry Institute of Technology, Alpharetta, GA

Technical Management Concentration

Bachelor of Science 1995 – 2000 (3yrs Completed)

Georgia State University, Atlanta, GA

Computer Information Systems

Professional Development & Certifications

Microsoft Certified Professional (MCP):

4/2012

Microsoft Windows NT 4.0

Microsoft Certified IT Professional (MCITP) 4/2012

Enterprise Messaging Administrator on Exchange 2010

Microsoft Exchange Server 2010 Configuration

Cisco Certified Network Associate 11/2013

Routing and Switching

Microsoft Certified Solution Associate:

12/2014

Managing Office 365 Identities and Requirements

Enabling Office 365 Services

Comptia A+ 2005

Managing Office 365 Identities and Requirements

Enabling Office 365 Services

ITIL Foundations Training 2008

References Available Upon Request

Contact this candidate