IT Manager
Resume:
Eric Johnson
***** ****** ***** **. ~ Houston, Texas 77082 ~ 832-***-**** ~ ****@**********.***
TECHNICAL SKILLS
Special Skills:
50+ Cloud Solution and Office 365 Exchange design and implementations
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10+ Years of IT experience (Implementation & Maintenance)
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15+ Years of Management experience
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5 Years of IT Project Planning and Implementation
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Windows Server infrastructure architecture and implementation
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Networking infrastructure setup, troubleshooting, and maintenance
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Network security best practices
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Advanced hardware/Windows software troubleshooting
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Large scale Wi-Fi infrastructure design and implementation
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HIPPA Certified in technical requirements
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Software:
Server 2003, 2008, 2008 r2, 2012, and 2012 R2 (AD, Hyper-V, IIS, Exchange, DNS, DHCP)
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Online PowerShell, Windows PowerShell
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Windows XP, Windows 7, Windows 8, and Windows 8.1
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Microsoft Hyper-V virtualization
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Many proprietary applications
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Hardware:
Dell PowerEdge 10, 11, and 12th generation
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LSI / Perc controllers
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Netgear VPN & Firewall routers
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Cisco Router (GUI only)
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Engenius Routers & AP
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Pakedge WAP
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Custom built servers (Supermicro / Asus / Norco)
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PROJECT EXPERIENCE
40+ Server planning, implementation, and migration in separate network environments, requiring independent
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planning; 20+ of these migrations included multiple servers including virtual servers running on Hyper-V
Five large scale server migrations including remote desktop services, application/file server, domain controller,
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and other expected server roles.
18 server implementations in environments where a server did not previously exist; Required setup of network
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infrastructure, domain, and network shares
50+ email, SharePoint, and cloud storage migrations from both onsite Exchange as well as other email solutions
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to hosted Exchange solutions provided by Microsoft Office 365.
EDUCATION
Western Governors University of Texas Austin, Texas
Master of Business Information Technology Administration July 2014
GPA: 3.8 ; Recognized for strong academic performance on Dean’s List;
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Western Governors University of Texas Austin, Texas
Bachelor of Business Information Technology Management March 2012
PMI Certification In Process
Project Management Professional (PMP) Expected 7/2015
EXPERIENCE
PreActive IT Sugar Land, Texas
Field IT Manager October 2011 - present
Promoted quickly from Technician to Field IT Manager handling server and email migrations based on strong
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performance, personal drive, and business prowess.
Responsible for project management and planning for multiple companies and server environments
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simultaneously: kept on-time and on budget while maintaining high resource availability
Helps to develop processes and procedures for many proprietary managed service provider functions; Minimized
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productivity waste by over 25% in operations as well as accounting systems through software and policy
implementation.
Increased commercial revenue by over 30% from the previous year: Solely due to these efforts the company went
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from 65% residential business to 60% commercial business in just one year.
Required by customers to handle situations personally bringing in 45% more revenue for this time charged
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Successfully trained multiple employees with little IT experience to be fully qualified server technicians
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Builds a reputation for providing excellent customer service; Models effective, appropriate communication with
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customers and coworkers and used it to de-escalate and resolve conflict
Migrated 50+ customers to Microsoft Office 365 and 40+ server migrations over the last three years.
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Developed and implemented dozens of network configurations based off of customer need and environmental
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demands.
Seeing the hundreds of networks, server configurations, and problem solving on all of them has given more varied
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experience than most IT professionals are exposed to during their entire career.
Sprint Sand & Clay Houston, Texas
Central Dispatch Manager/Lead 2009-2011
Ensured delivery of excellent driver service and efficient load planning / execution through effective management
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of the dispatch department and coordination with other departments
Acted as the escalation point of contact for inquiries such as load details, scheduling, and payroll.
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Built and maintained business relationships with drivers, driver managers, and other departments by ensuring
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prompt and accurate service from the dispatch department to increase driver / customer satisfaction and promote
driver retention
IFCO Systems Houston, Texas
General Manager / Reverse Logistics Center Manager 2008 - 2009
Defined and implemented best-in-class reverse logistics material flow to optimize cost recovery of consumer
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electronic product returns
Developed and drove global hardware reverse logistics initiatives for consumer returns
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Defined repair processes and documentation to support global repair solutions for all existing and new products
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Responsible for identification and implementation of in-house and outsourced refurbishment facilities
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Negotiated agreements with direct suppliers and third-party service and repair partners
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Managed on-going partner relationships
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