Customer Service Manager

MICKEL (Mike) LeBlanc Jr.

**** ***** ****** *** ******, La 70560

Home: 337-***-**** Cell: 337-***-**** Email: ***********@*****.***

Personal Statement

I am a self-motivated individual looking to obtain a full time position with a company that will utilize my communication skills and has opportunity for advancement. As a self- starter with a strong desire to learn and grow with the company I believe I am a great asset to any company or industry. I consider myself to be a dependable, trustworthy and extremely dedicated to my employer, as my job history shows.

Skills

* Knowledgeable in running heavy equipment, such as but not limited to Forklift, Front end loader, Sky tracks, Dump truck, and Galion

* Basic mechanical skills

* Fast learner; needing very little assistance after being shown how to do something

* Ability to always put safety 1st, and lead by example

* Great customer service skills

* Rental Tool Management System – RTMS, processing monthly billing

* Organizing and Preparing job tickets

* Managing and keeping track of trucks for deliver and pick-up

* Purchasing and Ordering of equipment

* Managing Crew

* Microsoft Office

Education

Erath High School Graduated 1991

References

Corey Vice 337-***-****

Raul Trevizo 337-***-****

Mike Marshall 281-***-****

Clyde Neptune 337-***-****

BTI Services

Broussard, La

October 2008 –February 2015

Logistic Dispatcher

I was hired and began working as a shop tech, at some point in my 2nd year of employment I was promoted and began working as shop foreman. At the time of layoff I was working as Logistics Dispatcher, a role I’ve had for about 3 years. All positions required that I rotate a 7 & 7 on call shift rotation.

As Shop Tech:

* Maintained equipment

* Maintained shop grounds

* Maintained maintenance on water treatment plant

* Load and unload trucks

As Shop Foreman:

* All of the above

* Maintained crew which included lining up their daily task

* Crew evaluations

* Maintain all Safety regulations for shop and crew

* Maintained Safety status for all crew members

* Regularly took on daily safety meetings

* Assisted in all new hires

As Logistic Dispatcher:

* Overseeing all loading and unloading of equipment

* Customer relations

* Tickets for incoming & outgoing equipment

* Checked in equipment coming in from jobs

* Put equipment back into stock

* Communicated with customers about invoices

* Assisted with tickets and invoicing

* Ordered equipment from vendors

Manager: Ryan Frederick 337-***-****

Axxis Drilling

Broussard, La

July 2008 – October 2008

Captain

IMC Salt

Baldwin, La

June 1994 – July 2008 –

Barge Loader

* Safely transporting personnel and supplies to and from the dock

* Kept the boat clean and in perfect running condition

* In charge of daily maintenance of all function on the boats

* Daily, weekly, and monthly log reports of boat running hours

Manager: Mike LeBlanc 337-***-****

* Loading Barge to specific order needs

* In charge of direction and work performance of barge loader assistants

* Daily barge reports

* Keeping open lines of communication with other barge loaders and supervisors

Manager: Mitch Gaspard 337-***-****

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