Management
Resume:
GEORGE OGAJA
LEWISVILLE, TX *****
***********@*****.***
PROFILE
Over 6 years of technical and banking system experience. Expertise range from proper project planning
while working as a technician, and managing different mortgage portfolio while providing top class
customer service experience. Demonstrated record of success, high activity, passionate, and problem
solver who is self-motivated and team player.
EDUCATION
DeVry University
Bachelors of Science- Business Technology Expected Graduation Date October 2015
Concentration: Technical Management Minor: ECET
RELATED COURSEWORK
Business Systems Consumer Behavior
Project Management C++
Electronics Data base analysis
Business Spreadsheets Economics
PROFESSIONAL EXPERIENCE
Hilton Hotel
Engineering Maintenance Aug 2014- Present
• Maintained physical functionality and safety of the facility in the hotel and providing
outstanding guest services.
• Respond to guest calls and team member work orders in a timely manner, friendly and
efficient manner to asses and repair non-functioning machinery and/ or equipment.
• Perform a variety of repair and maintenance tasks including, but not limited to carpentry,
plumbing, electrical work, painting, HVAC work and masonry
• Conduct inspections for preventive maintenance needs
• Record and report completed repairs and items that require further attention.
• Appointed as engineering department safety officer.
US NAVY
Electricians Mate Mar 2010- Mar 2014
• Installed, fabricated, modified and repaired electrical equipment throughout the ship.
• Ranked in the top 3 of 20 electricians to be able to troubleshoot and complete complex
tasks.
• Completed tasks using blueprints, schematics and circuit diagrams.
• Tested electrical systems using equipment such as multimeters, meggers, and ammeters.
• Appointed to do preventative and corrective maintenance on ventilation, kitchen
equipment’s, laundry equipment, motor controllers and 440 VAC auxiliary equipment.
• Installed and repaired 10 ovens and troubleshot and fixed 30 food warmers.
• Repaired 2 200 pound washer, 2 100 pounds dryers and 3 steam presses.
• Repaired the ships morgue and assisted in installing and connecting 20 vital supply
ventilation motors.
• Connected wires to 440VAC breakers, transformers or other components.
• Served as technician to fix flight deck lighting, ships lighting and well deck.
• Removed and installed 440 VAC and 120VAC power panels due to ship renovation.
• Installed lighting fixtures and replaced ballast, installed and removed receptacles and
switches in living areas using hand tools and power tools.
• Managed and identified discrepancies to complete tasks and save man hours.
• Time management in determining timeline for completion of electrical tasking.
• Served as a mentor to newly enlisted electricians to properly train and follow safety
procedures.
Other Duties
• Served as a Q/A inspector and to make sure all task were completed and reported to the
chain of command.
• Served as Fuse Box and motor controllers Q/A to make sure correct amperage were
installed due to inspection.
• Appointed as Electrical Division Damage control supervisor to make sure all Damage
Control equipment stay within standards.
• Physical Fitness Coordinator.
JP Morgan Chase Jan 2009 – Mar 2010
Collection III Mortgage
• Helped and assisted customers with different avenues of getting out of debt such as
offering MHA, payment plant etc.
• Offered excellent customer service complying with the company customer QA standards.
• One of the top collectors on the team and very reliable to assists my peers to collect on
their accounts.
• Always counted upon by my supervisor to meet my goal well before deadline.
• Awarded Top Collector 4 times in 12 months.
• Worked well with peers to achieve the ultimate company goal.
Citi Feb 2007 – Jan 2009
Service Associate 3
• Handled direct interaction with customers for problem resolution; assisting customer
service representatives with problem solving issues; and supporting projects.
• Promoted service associate 1 to 3 within 6 months of hiring date.
• Selected among my peers by the management team to help new hires organizing and
facilitating debriefing sessions where we educate our new hires on job expectations (e.g.,
additional P&P, timecards, scorecard, Exception sheets, etc.) that are not covered during
the formal 4-week training. Proposing and implementing improvements to the new hire
on-boarding process.
• Apart of the first departmental Rewards & Recognition committee: provided leadership
among my peers by driving many new productivity-based contests (e.g., Citi Fair, Turkey
Bowl, Extreme Turkey Make Over).
• Proposed changes to the Co-Brand Authorization procedure; sought input from my peers
and to test new procedures.
• Sent frequent emails to my team members on new alerts and changes to Policy and
Procedures.
• SPIRIT Team (site employee recognition committee).
Skills
Computer: Microsoft (PowerPoint, Access, Excel, Outlook and Word)
Visio, Microsoft Project
Language: Fluent in Swahili both written and oral
Awards
Personal Awards for Recognition of Performance:
Flag Letters of Commendation, 2012
Joint Service Commendation Medal, 2010
Good Conduct Award, 2013
Navy Achievement Medal, 2014
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