Customer Service Medical
Resume:
ANITA L. PARHAM
P.O. Box ***
Richmond Hill, Georgia 31324
912-***-**** Message
***.*****************@*****.***
OBJECTIVE: Secure a position in Medical and/or Administrative Services that allows me the
opportunity to demonstrate my knowledge and skills to help advance the organization.
QUALIFICATIONS
Ability to read and comprehend instructions, basic knowledge of medical terminology (ICD-9),
write correspondence, problem solve, follow directions, answer telephones, type, file, scan, fax,
strong organizational skills and willing to train
EMPLOYMENT HISTORY
April 2013- Current Pre-development Adjudicator Assistant, Focus of
Georgia/Disability Adjudication Services, Savannah, GA
Prepare letters and consultative documents for mailing by attaching the correct
releases/forms and attaching postage. Contact claimants to remind
them of consultative exam (CE) appointments. Contact medical
offices/hospitals for confirmation of CE appointment status. Assist
with office administrative functions as assigned. Pre-develop initial
and reconsideration cases by contacting claimant to verify all
entries of application. Request medical records electronically. Fax
documents for adjudicators. Scanning of Medical Documentation:
receive and prepare documents for entry into scanning equipment.
Operate and monitor the scanning equipment checking for image
quality and position and making corrections as needed. Monitor
and maintain equipment performing routine operator maintenance
documents. Log and mail out cases to field offices/payment
centers. Script closed cases.
September 2007-November 2012 Customer Service Representative, Medical Services of
America/Medi-Home Care, Savannah, GA
Answered telephones, maintained working relationships with
referral sources/patients, completed incoming referrals, verified
insurances, coordinated setup/pickups/exchanges of equipment,
submitted paperwork to manager on timely basis, contacted
doctors to obtain required information, assisted with equipment
inventory and data entry functions, assessed billing of co-
pays/coinsurances, scanned medical records.
August 2002- July 2006 Co-Teacher, Economic Opportunity Authority,
Savannah, GA
Taught High Scope Curriculum to Pre-K children
Monitored student attendance reports
Monitored students with behavior disorders
Prepared developmental records, evaluated student progress
Administered screening assessments
Facilitated 2005 pre-service math workshop
January 2001- May 2002 Customer Service Clerk, Kroger, Richmond Hill, GA
Performed sales of food and miscellaneous items
Typed Western Union transactions
Faxed customer correspondences, answered telephones
Facilitated customer communications, keypunched sales
Prepared cash slips for night store closings
Received star cashier/monetary awards
March 1999- January 2001 Unit Secretary, Memorial Health University Medical
Center, Savannah, GA
Managed telephones/patient intercoms
Provided patient chart maintenance
Typed doctor orders for patient charts
Filed and faxed patient communications
Received smart-o-grams for work performance
August 1992- September 2000 Paraprofessional, Richmond Hill Primary School,
Richmond Hill, GA
Taught academic and social skills to students in Special Ed.
Department
Prepared attendance and lunch reports
Graded students’ papers and recorded grades (computer)
EDUCATION
Strayer University, Savannah, GA, MS Health Services Administration
Armstrong Atlantic State University, Savannah, GA, BS Education
Draughon’s Junior College, Savannah, GA Certificate Clerk-Typist
REFERENCES
Lucy Walker
Richmond Hill, GA 31324
Ronald Blue
Savannah, GA 31405
Al Williams
Midway, GA 31320
Verdell Jones
Midway, GA 31320
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