Customer Service Sales
Resume:
Sean Lewis
**** **** *****, **** *** Moines, IA 50266 . ***************@*****.*** .
ACCOUNT MANAGER / TERRITORY REPRESENTATIVE
V Ambitious, adaptable, highly motivated and resourceful with proven
success managing accounts to support high-volume sales
V Effective relationship builder to foster and build highly productive
customer relationships built on trust and loyalty
V Articulate communicator skilled in delivering insightful presentations,
collaborating across departments and with team members and executive
managers to meet profit goals
Core Competencies
Account Management Strategic Marketing Retail Sales /
Merchandising
Strategic Business Prospecting Vendor Relationships
Planning
Joint Ventures Customer MS Office
Relationships
Partner Relationships Quality Customer Project Management
Service
- Delivered superior customer service in merchandising roles, resulting in
high satisfaction and retention rates
- Quickly mastered new policies, procedures, product knowledge and
technical skills
- Supported retail and partner accounts by reviewing marketing strategies
and managing key projects
PROFESSIONAL EXPERIENCE
Account Manager / Implementation Consultant, Wells Fargo Home Mortgage,
West Des Moines, IA, 1997 - 2014
. Focused on customer satisfaction and strived for operational excellence
in servicing mortgage loans in cross-functional account management role
. Delivered support for multiple Strategic Alliance Managers, joint
venture partners and customers in retail loan operations
. Planned, coordinated and managed joint venture launches while
continually meeting budgets and deadlines
. Managed vendor relationships and ensured vendor compliance to contracts
regarding time and quality specifications
. Managed multiple and simultaneous projects while ensuring performance
quality, meeting budgets and timelines and efficiently allocating
resources
. Served as central point of contact for multiple internal departments and
outside vendors
. Commended by management for expertly supporting all seven 2014
department closures, including closing technology accounts and
leveraging other departments to assume technical activities for close
down
. Resolved complex licensing issue during closure of joint venture in 2013
to eliminate risk to the company
Merchandiser, PrimeSource Building Products, West Des Moines, IA, 2000
. Managed merchandising for building products in home improvement retail
stores
. Assumed ownership for large territory to expand product presence
. Sold company products to store decision makers, influenced buying
decisions and presented win-win opportunities
. Delivered knowledgeable and prompt customer service
. Built trusting and productive relationships with clients in distribution
channels
. Followed company guidelines and processes for building and maintaining
displays and rotating products
Merchandising Team Lead, Sam's Wholesale Club, West Des Moines, IA, 1995 -
1997
. Supervised and directed five team members to top productivity and
provided strategic scheduling to meet budgets
. Sold company products to store decision makers, influenced buying
decisions and presented win-win opportunities
. Delivered superior customer service to retail stores and built trusting
relationships
. Managed vendor relationships and tracked inventory
. Built displays and negotiated placement for strategic marketing and
higher sales
. Tracked product damage via inventory system
. Selected for serving on hiring, safety and community involvement
committees
. Promoted to leadership role for initiative and motivation ability
EDUCATION
Bachelor of Arts
WILLIAM PENN UNIVERSITY, Des Moines, IA
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