Visionary & Passionate Hotel Manager
Resume:
[pic]
Nilo F. Inocentes
Unit Penthouse G Centropolis Communities
West Service Road, Muntinlupa City Metro Manila
PHILIPPINES 1710
Tel: 063********** / 063********
Date of birth: 3/17/61
Nationality: Philippine
As a respectable candidate for the distinguished post in your organization,
I offer my visionary leadership as an integral part of my professional
self.
Honed out of more than 20 years of relevant work experience that have
catapulted me to my present direction on hotel management and other related
industries, my competencies are all by-products of formal education and
passionate learnings from all relevant work & personal experiences.
Learning is an endless pursuit - and my personal mission in my work front
has always been - its constant application where it becomes needed as a
purposeful daily work credo.
At present, I am continually blessed with a vigor to lead, to train, to
share, to be trusted, to motivate and ultimately - to inspire my direct
reports, clients and all other stakeholders into the realm of essential
productivity borne out of an incessant reference to any team's espoused VMV
(Vision-Mission-Values).
Given a chance to be part of your organization, I shall respect the status
quo and inject applicable tenets of change where needed according to the
stakeholders requirements.
Parallel to present-day climate change, I have always kept abreast with the
working generations of the new millennium as well as the priceless wisdom
of the baby-boomers in tow. A great sense of humor, a passionate
commitment to your key objectives & vision and ultimately, a God-fearing
demeanor - shall be my shield to pro actively pair off with my accepted
competencies once given a chance, in your organization.
Nilo F. Inocentes
CAREER OBJECTIVE:
To learn and embrace the organization's Vision - Mission as part
of my own. To infuse my purposeful career contributions &
learning in strengthening the organization's attainment of its key
objectives.
SUMMARY OF SKILLS:
. Excellent verbal & written English communication skills
. Creative writing
. Coaching/Training for workforce development
. Business planning
. Middle management leadership development
. Quantitative/Financial P&L Variance Analysis
. Excellent Customer Service training
EDUCATION AND QUALIFICATIONS:
Ateneo de Manila University: June 1977 - March 1981
Loyola Heights, Quezon City, Philippines
. A.B. Interdisciplinary Studies
Philippine Airlines Cabin Attendant Training: March
1983 - May 1983
PAL Inflight Center, MIA Road, Pasay City,
Philippines
. Domestic Cabin Attendant training
Philippine Airlines Cabin Attendant Training:
August 1986 - September 1986
PAL Inflight Center, MIA Road, Pasay City,
Philippines
. International Cabin Attendant training
Alliance Francaise de Manille: January 2001 - March
2001
Jupiter Street, Bel-Air, Makati City, Philippines
. French Language Intermediate Level review
Philippine Quality Awards: December 6 - December 8, 2006
Best Western Hotel La Corona Manila, Ermita, Manila
. PQA Application Development Workshop
Best Western International: April 20, 2007
BW Samui Bayview Resort and Spa, Koh Samui, Thailand
. 1st General Manager Professional Development Training
Business Works: June 21,2007
Victoria Court Panorama, Pasig City
. Time Management (Timecheck for Managers)
John Robert Powers: 2007
John Robert Powers Academy, Makati City
. Power Dressing in Style/Management Social Etiquette
DSI - Victoria Court & La Corona Group: September 2010
Legend Villas Hotel, Mandaluyong City, Metro Manila
. Strategic Planning with Dean Andy Feria (AIM)
DSI -Victoria Court & La Corona Group: January 17, 18 &
26, 2011
Best Western Hotel La Corona Manila, Ermita, Manila
. Train the Trainers Program
CONSULTANCY:
Client: Theuer EuroLighting Consultancy
Incorporated Alabang Metro Manila
Dates: August 2011; November 2011-August 15, 2012
Client: Artlight Express International RGV Building South Super Hi-
Way Makati City
Dates: November 2011 - August 15, 2012
Position: Consultant
Scope:
. Administrative support
. Middle management training
. Business Planning orientation
EMPLOYMENT HISTORY:
Employer: Palm Plaza Hotel Manila (Adriatico
corner Pedro Gil Malate Manila)
Dates: March 18, 2013 - Present
Position: Resident Manager
Duties:
* Directly reports to the President regarding periodic
financial performance vis a vis current plans & programs
* Supervises daily hotel operations through its department
heads - front office, security, HR, engineering, housekeeping
*Coordinates with hotel (concessionaire F&B) regarding F&B
requirements of hotel guests (service/menu composition/events)
*Coordinates with company Director of Sales/Marketing in
relation to corporate accounts/on line reservations
*Conducts hotel training programs particularly addressing need
to keep current customer excellence orientation of all team
members
*Coordinates with Chief Accountant relating to
daily/monthly/quarterly financial sales attainments vs.
budgets; P&L analysis and annual budgeting vs. last year's
actual data
Employer: Ramada Manila Central (Hospitality
International, Inc.)
Dates: September 1, 2011 - October 25, 2011
Position: Pre-Opening Hotel General Manager
Duties:
. Reported directly to the Executive Committee in relation to
all hotel pre-opening requirements and activities
. Coordinated with the HR Manager for all workforce hiring needs
. Conducted weekly OpCom meetings with all hotel supervisors in
ensuring TAT's for each departmental agenda went smoothly as
planned
. Was tasked to coordinate with City Hall and governmental
agencies concerned regarding the strategic presence of the new
hotel in the Binondo, Manila area
Employer: Best Western Hotel la Corona Manila & Hotel La Corona
Lipa Batangas
Dates: February 2010 - April 2011
Position: Hotel Group Business Manager/General Manager
Duties:
. Consolidated the company's 2 hotel properties sales and
quality performances through the implementation of programs,
policies and standards leading to their attainments
. Submitted 2010-2011 capital and operational
expenditure/budgets for both hotel properties
. Recommended reorganization of middle management and workforce
requirements for the Batangas property geared towards
maximized productivity
. Participated as a member of the company's over-all Executive
Committee in planning, reviewing, strategizing the financial,
qualitative performances of the hotel properties in relation
to the company's stakeholders' key interests
Employer: Best Western Hotel La Corona Manila
Dates: January 2006 - January 2010
Position: General Manager
Duties:
. Formulated/implemented Standard Operating Policies and Programs
for direct implementation by the hotel's middle management
. Formulated the hotel's Vision - Mission statements and ensured
all programs and plans are continually aligned to these
statements
. Convened/strategized revenue management programs in accordance
to annual sales/net income targets attainment
. Presented monthly Variance Reports to the company's Finance
Officer in relation to set monthly sales/net income targets
. Coordinated with the company F&B Manager for menu planning and
related programs towards sales generation
. Submitted/implemented annual business planning/strategic
planning programs to the Managing Director
. Conducted internal staff training programs/annual refresher
courses relating to guest services/communication skills
enhancement as well as basic foreign language fluency workshops
. Coordinated/contributed regular programs/ideas with the company
Quality department in relation to the company's Quality
Performance Index requirements
. Coordinated with Best Western International Regional Office in
Bangkok for the hotel's full compliance to QA standards,
membership requirements and marketing programs for
implementation
. Attended scheduled Asian/Pacific/Middle East - BWI members'
meetings outside of the Philippines
. Attended HRAP (Hotel & Restaurant Association of the
Philippines) regular meetings for the improvements/hotel
performance updates)
. Attended/coordinated with related DOT (Department of Tourism)
and other city government branch officials to address tourism-
related issues within the hotel's district environs
. Implemented workforce wellness programs to address the staff
welfare needs (body, mind and spirit) through sports activities,
employee - family circle visits
. Worked with the finance department and operations team for the
annual operational and capital expenditures of the hotel
. Coordinated with the engineering and design staff for all hotel
project details, timelines, budgets and improvement needs of the
hotel in accordance to BWI requirements, voice of the customer
feedbacks and continuous product development
. Coordinated with procurement/purchasing for an accredited list
of suppliers' base for the continuous and sustainable supply
chain of the hotel's daily requirements
. Spearheaded CSR programs within the hotel's peripheral community
as part of a strengthening tourism-based key objective between
its neighboring establishments
Employer: Best Western Hotel La Corona Manila
Dates: June 2005 - December 2005
Position: Duty Manager
Duties:
. Operations shift management
. Customer service/complaints management
. Direct supervision of all hotel departments team leaders, staff,
service car drivers, airport representatives
. Conducted training/performance monitoring of hotel OJTs (on-the-
job trainees)
. Conducted monthly departmental meetings, focused group
discussions with all hotel staff
. Multi-tasked administrative shift requirements with front of the
house - guest services handling
. Approved/coordinated Guest Service Recovery Program as part of
timely guest services complaints handling
. Reported daily sales reports/5Ps updates/employee MALMAR
(monthly activity list - monthly accomplishment report)/on-line
guest feedback reports/monthly employee Performance Monitoring
System (PMS) to the General Manager
. Presented monthly/quarterly/semestral General Meeting business
reports to hotel departments and SSG (Service Support Group)
management
Employer: Artlight Express Incorporated
Dates: July 2003 - February 2004
Position: Showroom Manager
Duties:
. Directly supervised the entire showroom operations
. Administratively monitored employees performance based on their
assigned job descriptions and target accomplishments and
timelines
. Assisted clients in their products/services requirements as part
of our personalized services
. Directly reported to the company president/owner for regular
FGDs on all aspects of sales, employee
performances and operational updates
Employer: Philippine Airlines
Dates: June 1983 - September 1986
Position: Domestic Cabin Attendant
Duties:
. Rendered in-flight passenger service on all airline domestic
flights
. Ensured/enforced in-flight safety standards on all flights
. Strictly adhered to standard in-flight cabin attendant work
routines
Employer: Philippine Airlines
Dates: September 1986 - January 2002
Position: International Cabin Attendant
Duties:
. Strictly adhered to international in-flight service standards on
all assigned flight duties
. Ensured/enforced FAA compliant safety/emergency standards on all
flight
assignments
. Rendered in-flight cabin attendant routine
requirements through strict time management
ACCOMPLISHMENTS:
. Runner-up/finalist in the 2008 Mabuhay Awards of the
Association of Human Resource Managers of the Hospitality
Industry (AHRM)
. Authored the hotel's first Application Letter to the
Philippine Quality Awards, the local counterpart of the US
based - Malcolm Baldridge Awards for Quality Excellence
. Attained the highest ever sales/net income performance for
the hotel in 2008
. Won the Best in Guest Services Award among Asian Best
Western International properties for 2006-2007
. Won the Most Favorite Hotel Award among Asian Best Western
International properties for 2009.
. Introduced the hotel in membership with the Hotel &
Restaurants Association of the Philippines
. Achieved a high #2 - #3 ranking on Tripadvisor among Manila
- based hotels which included all 5-star industry players
from 2008 - 2011
. 5 - year Loyalty Awardee as a hotel group employee from
June 2005 - December 2006
. Introduced Guest Services performance prioritization to the
company in 2006 resulting to the related Guest Services
award by BW International
. Recommended the full and intensive renovation of all guest
rooms and facilities upgrading beginning in 2006 until
2011.
. Integrated full recognition and compliance of all BW
International Q&A standards in 2006 until the 2011 as part
of its full partnership adherence
. Propelled Best Western Hotel La Corona Manila as the
Quality locale of the year from 2009 - 2010.
. Coached the hotel representatives into winning the locale
(employees) management group category in the 2007 DTI
(Department of Trade & Industry) competition
. Introduced the use of hotel/industry - based business
nomenclature for its P&L/GOP reports/generation
. Introduced revenue management requirements as part of the
hotel's complete marketing strategy
. Ensured that happiness index of the hotel properties
workforce was sustained, through over-all wellness
programs/activities
. 12-year Perfect Attendance Awardee as a PAL International
Cabin Attendant
. Consistently belonged to the top 10% Quality performers of
the International Cabin Group
. Represented the company CEO on related - tourism
programs/activities during PCCI (Philippine Chamber of
Commerce Incorporated) meetings and discussions.
PERSONAL INTERESTS:
. Philippine antiques collecting/trading
. Tennis/badminton/bowling/gym maintenance
. Foreign languages (basic fluency in French/Spanish/Japanese)
REFERENCES:
Detus Sapienta Incorporated Ms.
Angeles U. King,
Product Design & Development Department
Head
Carolina St. Malate, Manila Tel:
Victoria Court
& La Corona Hotel Group Ms. Merle
Endaya
Carolina St. Malate, Manila Chief
Financial Officer
Tel: +632******* Tel: +639*********
Artlight Express International Ms.
Susan R. Theuer
RGV Building, South Superhiway President
Makati City
Owner
Tel:+632*******
Tel:+639*********
Philippine Airlines
Mr. Gerry R. Rustia
In-flight Standards
Manager
PAL In-flight Center
Pasay City
Tel:+639*********
Contact this candidate