Customer Service Sales

Ashley Burden

**** ********* **** *********, ******* 32539

*********@*****.*** 850-***-****

Education

Community College of Aurora Aurora, Colorado

Associate of Arts Graduation: 7/2005

Skills and Experience

Quick Learning Child Care Usage of Microsoft Suite

Customer Service Customer De-escalation Commercial Cleaning

Counting Money Commercial Cooking Keyboarding

Employment

Asurion

Customer Care Representative 1/2013 – 11/2014

* Confer with customers by telephone to provide information about products

or services, take or enter orders, and obtain details of complaints.

* Check to ensure that appropriate changes were made to resolve

customers' problems.

* Keep records of customer interactions or t ransactions, recording details of

i nqui ries, complaints, or comments, as well as actions taken.

* Complete contract forms, prepare change of address records, using

computers.

* Refer unresolved customer grievances to designated departments for

f urther investigation.

* Determine charges for services requested, collect deposits or payments, or

a rrange for billing.

* Solicit sales of new or additional services or products.

* O rder tests that could determine the causes of product malfunctions.

Elich Gardens

Ride Operator 6/2011 – 10/2011

* Record details of attendance.

* P rovide information about facilities, entertainment options, and rules and

regulations.

* D irect patrons to r ides, seats, or attractions.

* Monitor activities to ensure adherence to rules and safety procedures, or

a rrange for the removal of unruly patrons.

* C lean sporting equipment, r ides, booths, facilities, or grounds.

* Keep informed of shut-down and emergency evacuation procedures.

* Operate machines to clean, smooth, and prepare the ice surfaces of r inks

for activities such as skating, hockey, and curling.

* Operate r ides in the children’s area of amusement park.

Cinnabon

Baker 11/2010 – 12/2010

* Observe color of products being baked and adjust oven temperatures,

h umidity accordingly.

* Set oven temperatures and place i tems into hot ovens for baking.

* Combine measured ingredients in bowls of mixing, blending, or cooking

machinery.

* Measure or weigh f lour or other ingredients to prepare dough, batters,

f illings, or icings, using scales or graduated containers.

* Roll, knead, cut, and shape dough to form sweet rolls.

* P lace dough in pans to bake in production oven.

* Check the quality of raw materials to ensure that standards and

specifications are met.

* A dapt the quantity of ingredients to match the amount of i tems to be

baked.

* A pply glazes, icings, or other toppings to baked goods, using spatulas or

b rushes.

* Check equipment to ensure that it meets health and safety regulations

and perform maintenance or cleaning, as necessary.

AAFES

Sales Associate and Food Service Worker 8/2001 – 7/2010

* Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

* I ssue receipts, refunds, credits, or change due to customers.

* Assist customers by providing information and resolving their complaints.

* Establish or identify prices of goods, services or admission, and tabulate

b ills using calculators, cash registers, or optical price scanners.

* G reet customers entering establishments.

* A nswer customers' questions, and provide information on procedures or

policies.

* Sell merchandise to customers.

* P rocess merchandise returns and exchanges.

* M aintain clean and orderly checkout areas and complete other general

cleaning duties, such as mopping f loors and emptying t rash cans.

* S tock shelves, and mark prices on shelves and i tems.

Contact this candidate