Customer Service Sales

Deborah K. Livingston

*** ********* ***** ********, ***** 75087 214-***-**** ****************@*******.***

Objective: To secure a position where I can utilize my 20+ years of communication, customer service and administrative

experience skills to flourish within an organization.

Experience: Texas Health Presbyterian Hospital, Rockwall, Texas

2010-2014 Admissions Representative

(2012-2014) Women’s Imaging Center Admissions:

• Managed reception and admittance for the Women’s Imaging & Breast Center.

• Answered all incoming phone calls for the Breast Center.

• Responsible for obtaining all patient demographics, medical histories and insurance information and entering this

data accurately and timely into Electronic Health Record software by CPSI (Computer Programs & Systems,

Incorporated).

• Collected Copayments and Deductibles at time of service.

• High stress environment requiring sharp multi-tasking skills to perform efficiently.

• Required close attention to detail to assure that the correct procedures were ordered for patients.

(2010-2012) Main Hospital Admissions:

• Registered all patients using the same techniques from the Women’s Imaging Center.

• Use of medical terminology and diagnosis codes, etc.

• Equipped to help patients and put them at ease for scheduled procedures.

• High stress work environment.

• Met registration time requirements for department.

• Top financial collector in admitting department for 3 consecutive months.

2006-2010 Hair Motion, Inc., Rockwall, Texas

Front Desk Manager

Professional Customer Service responsibilities:

• Telephone reception of a multi-line telephone system.

• Greeted clients upon entrance into facility.

• Responsible for sales of skin care, hair products and accessories at front desk.

• Monitored inventory of products.

• High stress work environment with consistent multi-tasking requirements.

• Scheduled appointments for 25-30 business owners.

• Processed daily employee reports and credit card totals.

• Compiled payroll and processed checks for employees.

1993-2006 Stay at Home Mom-Substitute Teacher & Volunteer

1992-1993 Emory University Hospital Midtown formerly The Emory Clinic at Crawford Long Hospital, Atlanta, Georgia

Front Desk Receptionist-OB/GYN Department

• Main reception for OB/GYN patients.

• Answered phones for department.

• Scheduled appointments for 10 doctors.

• Handled emergency situations for obstetric patients.

Education: Georgia State University, Atlanta, Georgia

Completed over two years of coursework with emphasis in Business.

Skills:

• Excellent Communication/Customer service Skills

• Sales and Upfront collection experience

• 45-50 WPM

• Knowledge of Medical Terminology and Diagnosis Codes

• Microsoft Word, Outlook, Excel, Powerpoint, Access

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