Customer Service Data Entry

Elizabeth Moes (cell) 905-***-****

(home) 289-***-****

***************@*****.***

I am a highly accomplished and flexible administrator. I have many years experience as a

secretary doing clerk typing, transcription, dicta, switchboard and reception, often as a floater

or temporary. I am an accurate and fast typist used to formatting complex documents in tight

deadlines with comprehension and attention to detail, proofreading, editing and organization. I

taught English to adolescents for 20 years, demonstrating my ability to communicate, lead,

instruct and manage individuals and groups, as well as provide all secretarial support for my

own lessons. These skills have been developed within private and public sectors in education,

law and business.

Proprietor, Operator, Consultant (2009-Present)

Seeker’s Quest Consulting Studio and Tarot Tent, Hamilton, ON

• Establish and operate a New Age gift shop with spiritual consulting

• All aspects of business management, as sole proprietor

• Create website, Facebook page, flyers, posters, pamphlets, invitations, business cards, menus,

and other graphic art-based marketing: www.seekersquest.ca

• Bookkeeping, marketing, retailing, accounting, consulting.

Electronic Note-Taker (Certificated) (October-December 2012)

George Brown College, Toronto, ON

• Transcribe lecture notes for hard of hearing students

• Work with other ENote-Takers to take notes, share formatting and emailing final documents

• Maintain privacy of documents and identity of student

Teacher of English, ESL, Drama, History(1992-2012)

Toronto District School Board, Toronto ON

• Create and conduct lessons, handouts, assignments, tests, reports and evaluations

• Maintaining privacy and confidentiality of paper and electronic records

• Proofread, edit and comment on student compositions

• Desktop publishing with text, graphics and photos for newsletters, booklets, albums

• Formatting and reformatting documents using Microsoft Office, Word for Mac

• Printing, proofreading, and distributing documents at meetings, interoffice

Secretary, Word Processing Centre and Senior Partners (Sept. 2001- June 2002)

Miller Thomson, Barristers & Solicitors, Toronto ON

• Data entry @ 75wpm, typing and formatting documents, including legal contracts (real estate,

corporate-commercial, wills & estates), correspondence, financial reports, time dockets,

accounts

• Proficiency in spelling and grammar in software, extensive vocabulary, proofreading

• Formatting and reformatting documents using Microsoft Office, Word for Mac

603-140 Wellington Street South Hamilton, ON L8N 2R5

Elizabeth Moes 905-***-**** Page 2

• Printing, proofreading, and distributing documents at meetings, interoffice, fax, courier

Secretary, Word Processing Centre and Senior Partners (1983 to 1996)

Davies, Ward & Beck, Barristers & Solicitors, Toronto ON

• Data entry @ 75wpm, typing and formatting documents, including legal contracts (real estate,

corporate-commercial, wills & estates), correspondence, financial reports, time dockets,

accounts

• Proficiency in spelling and grammar in software, extensive vocabulary, proofreading

• Formatting and reformatting documents using Microsoft Office, Word for Mac

• Printing, proofreading, and distributing documents at meetings, interoffice, fax, courier

Clerk Typist, Reception (1980-1983)

Drake International, Office Automation, Kelly Services, et al., Toronto ON

• Data entry @ 65wpm, typing and formatting documents Proficiency in spelling and grammar in

software, extensive vocabulary, proofreading

• Formatting and reformatting documents using Microsoft Office, Word for Mac

• Printing, proofreading, and distributing documents at meetings, interoffice, fax, courier

Secretary-Receptionist (1979-1980)

Co-op Housing Federation of Toronto

• Data entry @ 55wpm, typing and formatting, correspondance and real estate contracts on

electric typewriter

• Operating switchboard of 10 lines, photocopying, filing, reception, couriers

Answering Service Operator (Summers, 1976-1977)

All-Canada Answering Service

• Operating switchboard to answer incoming calls, take messages, give messages to clients

Education

Certificate, QuckBooks, SCS Business Training Centre, July 5, 2013.

Certificate, Accessible Services for Colleges, Customer Service Standards Course, October 1, 2012.

Bachelor of Education, English and Social Studies, With Distinction, University of Toronto, 1992.

Bachelor of Arts, Humanities and Psychoanalytic Thought, With Distinction, University of Toronto,

1990.

Certificate, Office Administration and Word Processing, George Brown College, 1979.

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