REceptionist with multiple line switcboard

Kimberly A. Norwood

**** *. ******** ****** #*, Chicago, IL 60617 • 312-***-**** •***********@*****.***

Skills

• Ability to multi task, work independently and take initiative

• Effective communication skills; interpersonal abilities

• Dependable, patient, and cooperative team player

• Strong training, organizational and leadership skills

Education, Trainings and Affiliations

Lifetime Member

Phi Theta Kappa Honor Society

2008: Harold Washington College Chicago, IL

Associate of Arts Degree

1990: Lindblom Technical High School Chicago, IL

General Education Diploma received

Employment History

2000 2014: Thomson Reuters Chicago, IL

Senior Clerk/Receptionist

Answered multi line phone within 3 rings, directed calls to the appropriate individual or department head

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Performed Mail Room Clerk duties such as retrieving the mail, sorting and distributing to all employees

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Oversaw incoming and outgoing packages from couriers’ i.e. FedEx,UPS, Chicago Messenger, U.S. Messenger etc.

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Was entrusted to make small purchases using the company’s credit cards for supplies, and refreshments for meetings

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Used Tandberg Data base to set up video conference calls in the U.S. and Abroad

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Implemented a reservation system to eliminate overbooking for conference rooms and calendar schedules

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Maintained the visitor logs and assured it was current and accessible to the security staff

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Electronically reported any internal problems with the suite to the office of the building to be corrected, i.e. lights out,

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office locked, plumbing problems etc.

1998 1999: Palmer House Hilton Chicago, IL

PBX Operator

Operated PBX switchboards to facilitate connections; took and relayed messages

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Handled emergency calls; research and advise on rates

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Assisted callers with other questions; helped callers make long distance or local calls

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Provided customers with area codes, telephone numbers and other information

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Interrupt a busy line if there is an emergency; placed a person to person call as needed

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1996 1998: Chicago Board of Education Chicago, IL

Lunch Room Attendant

Read charts to determine amount and kind of foods and supplies to be packaged

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Ensured that all health and safety guidelines were being met including storing and preparing items at the

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correct temperatures

Filled individual serving cartons with portions of various foods and condiments, by hands or automatic filling

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machine; placed portions, garnishments and hot foods into individual serving dishes

Maintained and cleaned all work and eating areas

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Prepared and served the meals in a timely and professional manner

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